COLLIERY COURT MEDICAL GROUP
FRIENDS AND FAMILY TEST
Results for November 2015
During October 2015, 19 people completed our Friends and Family Test.
The results were as follows:
Q1. How likely are you to recommend our service to friends or
family if they needed similar care or treatment?
Extremely
Likely
Likely
28
Neither
likely nor
unlikely
3
Unlikely
Extremely
unlikely
Don’t
know
2
2
77
Q2. Please can you tell us the main reason for the answer you have
given above:
Happy with the practice
Always able to get an appointment
Because this doctors are quick and efficient and really helpful
Complete satisfaction
I find a very helpful and friendly service
Great service, can always see a GP
Convenient
I usually have no difficulty booking appointments
It’s good
Good service
Always found the surgery friendly and doctors are very
approachable
Polite desk staff and very good doctors
Dr X got me “fast tracked” when I found a lump in my throat (which
was cancer) and I was seen very quickly and treated very quickly
Lovely doctors and nurses
Good friendly service, professional staff, welcoming atmosphere
Good service
Staff polite and helpful
I have always received good healthcare from all the doctors and the
reception staff have always been helpful
Some doctors have been fab with getting tests done for my
ongoing illness, while other have done little resulting in early
morning trips to A&E for urgent care
I like how you can get a same day appointment
Staff very helpful
Efficient doctor who understands
Everyone is always extremely helpful and friendly
Although I had to wait nearly two weeks for an appointment after
4.30, the service is very good
The doctors have been very good with me over the years
I have never had any issues getting an appointment
Surgery has always been helpful. GPs, nurses and reception staff
Fairly good service
Good service and helpful
Always helpful and there to offer any advice you ask for
Very good and helpful
Good advice
Friendly service, feel confident with the Dr/Drs I see
Good service and can understand what the doctors are talking
about
Helpful and considerate service in all dealings with doctors and
nurses and admin staff over the past 6 years
I use this doctors so I recommend my friends and family in the area
to use you’s
Have always registered with this practice and have not experienced
any major problems. Sometimes difficult to see chosen GP
Always get an appointment on the requested date
All the staff have always been empathetic and accommodating
when I have communicated with the surgery
Waiting times are always too long. Also the receptionist did not
discretely say the midwife was running late and I have not yet told
people I am pregnant
Friendly staff who are always helpful, can always fit you into
appointments, late night appointments are available
Appointments the same day of phoning up
Happy with the service I always receive
Appointments with Dr X are always within a good time and I find
she listens and is very understanding. Reception friendly and
prescription service efficient
I have always had good service
All staff very good
Sometimes staff at desk are ignorant and arrogant
Staff always very helpful, friendly and efficient
Very good service
Lifelong customer and feel great
Everyone is always pleasant and helpful and does their best for us
Always had good service and attention at this practice
I have always had great service
I am happy with the level of service I receive. Always a pleasant
experience. Any problems (with me) quickly dealt with, great
ongoing treatment
Very efficient
Always had excellent caring service from all the staff
Good all round service
Receptionist very polite in doing job
The care and treatment I have received in this practice is far better
than any other I have received
This doctors surgery is very good, the patients come first and
foremost
Always 1st class service
Good service
Always had a good experience only problem is Fibre Gel
prescription not sent to Asda
I’ve had good treatment from this surgery
Speedy, helpful service
Quick and easy, pharmacy next door
I have always been completely satisfied with the service I have
received
Prompt and friendly service and attention
Very efficient
Can always get an appointment within a few days if not the same
day. Very happy with the surgery all round
Happy with treatment and care received from doctors
Good staff and doctors
I am happy with the service and also the doctors and other staff I
see
You can always get an appointment and staff very helpful
Very good
Very good service
Good service
All are most helpful – I am quite satisfied with the service
Always helpful and understanding
Relatively easy to get appointments, appointments on time, feel as
if get time needed with doctor
Good friendly service
Good service, prompt action when needed
Service has always been prompt and efficient in my experience
Good service
Good GPs. Get appointments
I am a new patient and I have been given up most care. I am really
happy with this practice
Good attention pain on visits
Thank you.