Job Details
Title: Quality and Risk
Manager
ID: Q&RM
Last Modified Date:
Role Grade Level:
1. Purpose and Role
The Quality and Risk Manager is responsible for developing, implementing, coordinating and
monitoring quality systems; accreditation processes; and risk management processes across
Lifeline. This role provides guidance and expertise in the areas of risk management and quality
at Lifeline, and assists the organisation achieve its objectives by bringing an effective and
responsive approach to the evaluation and continuous improvement of quality and risk
management across Lifeline. This role reports to the Chief Membership Officer (CMO),
responsible for the Lifeline Australia Company Secretariat function and Membership team.
2. Authority
Responsible to: Chief Membership Officer
Responsible for: N/A
Relates to: Lifeline Australia CEO, Lifeline Leadership Team, Lifeline Australia
Members, Centre Managers/CEOs
Delegations: As per Delegations Policy
3. Education & Experience
Education requirements:
Relevant tertiary qualifications.
Experience Requirements
Demonstrated experience in quality and risk systems, projects and functions.
4. Position Duties
Develop, implement and manage Lifeline’s Quality Accreditation and Risk
Management Program including: the Lifeline Accreditation and Standards
Program; facilitate accreditation processes across Lifeline to ensure that all
requirements are delivered in accordance with identified standards and other
external accreditation requirements; ownership and management of Lifeline's
Governance Risk and Compliance
management system; and insurances.
Coordinate and prepare high level quality and risk briefings for the
Chief Membership Officer, CEO, Lifeline Board and Committees.
Provide support, advice and guidance for Lifeline Australia staff,
Centre Managers and other stakeholders on matters relating to
quality and risk management.
Undertake continuous monitoring, analysis and reporting in areas of
responsibility to identify issues, trends, and opportunities, ensuring
mitigating actions are undertaken where issues arise; and
opportunities are explored.
Provide support to and work collaboratively with the Chief
Membership Officer by leading strategic continuous improvement
initiatives and projects across Lifeline relating to governance, risk and
compliance, as required.
Other duties as required within the Governance Risk and
Compliance portfolio.
5. Grade Level Specific Competencies
People management
Planning and organising resources to achieve outcomes; promotes
team spirit and employee engagement; holds others accountable.
Strategic thinking
Provides input to strategy development and planning; supports
strategy through implementation of national work plan; problem
analysis and judgement.
Achieves results
Delivers on results; budget management; leverages knowledge and
technology for results; timely resolution of high-level issues; timely
and relevant recommendations on technical/operational issues.
Communication
Communicates to influence behaviour; communicates clearly
adopting the most appropriate medium of communication; listens for
understanding; negotiates persuasively.
Stakeholder engagement
Effective liaison with internal and external stakeholder; client
focus; builds positive relationships with team members.
6. Position Specific Competencies
People management and interpersonal skills, particularly to quickly
establish credibility with a range of stakeholders to ensure a consistent and
coordinated approach to quality and risk management.
Demonstrated ability to achieve best practice and quality processes
in collaborating with key stakeholders.
Ability to steer change in a complex environment and to
manage competing priorities, responding to emerging needs.
Solid understanding of risk in the broad corporate context, its
impact and the objectives of mitigation.
7. Reporting Requirements
Timeframe
Immediately
To Who
On what
Chief
Any issues as they arise
which would place the
organisation at risk.
Membership
Officer
Chief
Immediately
Membership
Officer & HR
WHS incidents or accidents.
Manager
Chief
Ongoing
Membership
Officer
Chief
Weekly
Membership
Officer
Chief
Monthly
Membership
Officer
Chief
Monthly
Membership
Officer
Chief
As required
Membership
Officer
Employee Statement of Understanding
Provide strategic advice to the
Chief Membership Officer.
Team meetings, update on
issues and priorities.
Participate in strategic and
operational discussion.
Preparation of data for inclusion
in CEO report - update on all
relevant strategic risk & quality
issues, 3 weeks prior to Board
meetings.
Preparation of reports for
inclusion in the annual report.
Project reports as and
when they are due.
I have read and understand my position description. I am able to perform all of the essential functions
of this position.
All employees at Lifeline Australia are required to take personal responsibility for caring for own health
and safety, and that of others; and to commit to ongoing professional development.
I agree to comply with all Lifeline Australia policies and all laws, rules, regulations and standards of
conduct relating to my position. As an employee, I understand my duty to report any suspected
violations of the law or standards of conduct to my immediate supervisor.
As an employee, I will strive to achieve Lifeline's vision of an Australia Free of Suicide. I will uphold
and demonstrate Lifeline's values in all my interactions with both internal and external stakeholders.
The Remuneration Package
Along with excellent conditions the package is:

Base salary of $109,650; and

Superannuation of 9.75% - plus FBT benefits from working within the not for profit sector.
How to apply
Applications should be in an expression of interest (cover letter) format, relating your relevant
experience and suitability to the key competencies and experience requested in the PD. Applications
should also include a comprehensive résumé, including your full name, address, contact numbers,
present position, educational and professional qualifications, areas of expertise and relevant experience.
Completed applications should be emailed through to Chris Lejsek (in one MS Word document)chris.lejsek@hudson.com
Closing Date – Sunday 10 January 2016.