Job Description
Role:
Communications & Knowledge Officer
Reports to:
Communications Manager
Direct Reports:
None
Primary Accountabilities
Working in collaboration and consultation with the Communications Manager, with close
links to the Knowledge Manager, this position assists in all matters relating to
Communications & Knowledge Management.
Contributes to overall programme effectiveness and efficient programme delivery and in
a manner that ensures the achievement of the objectives set out in the Foundation’s
strategic plan and adhering to its principles and approaches.
Key Accountabilities
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To assist the Communications Manager where required on matters relating to
Communications; including, writing for a variety of communications materials,
and media relations.
To work with the Communications Manager to propose, develop and maintain
accurate communications records (including contact database), press cuttings and
knowledge sharing filing systems.
To oversee all online activity including social media undertaken by the Foundation
and to ensure it continues to reach appropriate audiences. To work with the
Programme Teams to ensure all online activity is up to date; support directly as
required.
Provides technical and logistical support in the development and preparation of
annual work plans and budgets, key results-based reports, and other additional
reports in consultation with partners.
Actively works with the team to support and strengthen the training, technical and
logistical support to programme teams and partners for KM tools, Knowledge
Transfer and Exchange (KTE) technologies, replication methodologies or other
learning material
Assists the Knowledge Manager in the provision of technical and logistical support
in the implementation and monitoring of work packages in this outcome area.
Provides support for the establishment, nurturing and promotion of communities of
practice, collaboration tools such as “activity rooms” to facilitate sharing of ideas
and work among internal teams and external partners, workshops, one-on-one
coaching, knowledge networks, etc.
Documents workshop outputs, meeting decisions, drafts and contributes to training
materials, manuals guides, presentations and other written documents.
Promotes and facilitates the use of idea/knowledge sharing, collaboration tools and
effective use of technology as part of everyone’s daily work; Researches knowledge
management tools, trends, methods and best practices so as to continually improve
the function
Works with the both the Communication and Knowledge Manager to support the
contracting needs of consultants or other third part/service providers. Ensures the
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complete process is undertaken from drawing up Terms of Reference to contract
completion and shared logging.
Common Accountabilities
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Participates in the further development of the Foundation’s monitoring and
evaluation framework and assists in its implementation and data collection and
reporting.
Works closely with the teams across the 4 Outcome Areas to contribute to the
Foundation’s commitment to build a culture of learning in Participatory
Governance through the implementation of a communication for development
policy.
Supports colleagues in delivering the Foundation’s objectives, including assisting in
events and initiatives that fall outside the direct responsibilities of this post.
Supports efforts to ensure the cross cutting themes are integrated into the
planning, implementation and monitoring of programme activities
Represents and promotes the objectives of the Foundation at meetings, functions
and events, some of which may occur outside normal office hours and may involve
long-distance travel.
Performs any other reasonable duties and tasks as requested by the Foundation.
Person Specifications
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Undergraduate degree related to International development, development studies,
development communications, social policy, public administration, or democracy
and governance or equivalent experience
A strong understanding and experience of working in Information Technology,
particularly websites and online mediums
Extensive experience in the field of Communications, Knowledge Management or
Capacity Development preferably in an international development organisation
Has worked in a developing country for at least 2 years and has a good knowledge
of international development issues, trends and approaches
Understanding of Results Based Management (RBM), programme evaluation and
monitoring
Strong communication skills both written and verbal, including presentations and
training
Good research and analytical skills
Advanced computer skills (MS Office, Word, Excel, PowerPoint, SharePoint, social
media) familiar with new digital communications. Website management experience
Well-organised, resourceful with good planning and problem-solving abilities
A team player, flexible, quick thinking, ability to multi-task work well under
pressure
Commitment to the Foundation’s vision, mission, values and approaches
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