IPL Project 1
IPL Final Project
Brittney Buckland
INFO 521
Missy Harvey
December 5, 2012
IPL Project 2
For this project I answered three questions. All three questions came from
the research questions category on QRC. All names and email addresses other than
my own have been removed from my transcripts of questions and feedback.
Question 1 Transcript:
> Needed by: no need by
> Question:
> "Golden Rose" of Paustovsky posted for the first time in any
> magazine?
> name: XXXXXX (removed by BB)
> from: [email protected] (removed by BB)
> confirm: XXXXXXXX @yahoo.com (removed by BB)
> location: Vietnamese
> area: Humanities
> reason: study in school
> Greetings from ipl2!
Thank you for submitting your question to us. From what I
understand your question refers to when the book "Golden Rose" by
Konstantin Paustovsky was first published. If this is not correct
do not hesitate on giving me more information on what you are
looking for.
If you are indeed looking for the first publication date for this
book I found a few general answers. The most I can narrow it down
to is sometime in the 1950s. I came to this conclusion with the
help of a few sources.
I found the book listed in the Worldcat catalog with a date
listed as 195-. The website is as follows:
This link is quite long and could break, so here is a shortened
version for your convenience.
Worldcat is a reputable source as it is an online database of
library holdings catalogs from all over the world. The 1950s
version is the earliest holding that I can find of the book in
IPL Project 3
this catalog. According to Worldcat the closest this book can be
found to Vietnam is Japan and Australia.
Another site that I found the same information at was:
This is the online catalog for Stanford University. It is
reputable as a catalog from a credible university. It also
mentions 195- as the publishing date for "Golden Rose". By
finding this repetitive date I believe that the first site I
found is more accurate.
The last source I looked at for information was:
This is an online encyclopedia of soviet literature. On this
webpage it mentions that Paustovsky wrote "Golden Rose" in 1955.
This possibly narrows down a more exact date of publication for
you. The information desired on this page is towards the bottom
of the text.
To find each of these sites I did a Google search for the
following terms:
"Golden Rose" Paustovsky
Paustovskiy "Golden Rose"
Paustovskiy, I found is an alternate spelling for Paustovsky.
I hope this helps with your research! Thank you again for using
ipl2 for your research needs. Feel free to come back to us with
any questions you may have!
Feedback to Question 1:
Hi Brittney,
You did a fine job answering the question. You followed all of
the mandatory elements the IPL requires and did a great job
explaining why you selected the resources for the patron. I will
caution in the future to be careful on assuming the context of a
question. From the question, you interpreted that the patron was
inquiring when the “Golden Rose” was published. The question
IPL Project 4
reads, "Golden Rose" of Paustovsky posted for the first time in
any magazine? Could this not also literally mean when the story
was published in a magazine? Or when the first review of Golden
Rose by Paustovsky was published in a magazine?
Given the patron is from Vietnam, it is quite possible that their
grasp of the English language, may not coincide with their
thinking within the Vietnam language. There may be some
difficultly to specifically articulate what they are looking for
and what they mean. For foreign patrons who have difficultly
expressing themselves in writing (in fact I just had a question
from Ghana today) I would suggest conducting a reference
interview. This will give you an opportunity to clarify their
thinking and help you narrow down what they are looking for.
Maybe the patron really is looking for the first publication date
of Golden Rose. When in doubt, submit a reference interview.
Unless you are 100% percent sure; you can decipher and understand
what the patron wants, do a reference interview. Please do not
Also please check to make sure that all hyperlinks you submit are in working order.
You must include http:// in order for a hyperlink to activate within the QRC. Your
google link is broken. This really isn’t a big deal, since Google is an internet
mainstay. However, if someone is using the computer for the first time, or has been
living under a rock, its important that we provide the patron with active and
working hyperlinks.
Thank you for effort on the IPL Brittney! If you ever have
additional questions, or need assistance please do not hesitate
to contact us at the IPL. We want to ensure that your reference
time here is helpful and not overwhelming. Take care and best
wishes on your remaining quarter at Drexel.
Take Care,
XXXXX (removed by BB)
Feedback 2 to Question 1:
Hi Brittney,
It sounds like you answered a tough question with some solid
resources for the patron. You did a great job in finding
resources that will lead the patron in the right direction and
explaining your choices.
There were just two little details to watch out for next time. In
IPL Project 5
the mandatory elements, it states " If you are not able to
provide the type of answer the user wants (either because it
doesn't exist, isn't online, etc.), explain why." This can be
found under the third element, the link is below.
One last thing. We need to make sure that the links we provide
work so the patron can access what we are leading them to find.
"Working links (URLs) are a critical component of providing users
with the answers they need. If URLs aren't functional, users are
often left with questions unanswered. For that reason, every
possible effort must be made to ensure that URLs sent are fully
functional for each user."
Great job with the answer! Keep up the good work!
XXXXX (removed by BB)
Feedback 3 to Question 1:
Hi Brittany,
Thanks for the good work you did in answering this patron's
question. You gave the patron several reputable sources to review
that provided indications of what the correct answer might be,
since it is not 100% clear in this situation. Since the patron is
not from the U.S., it may have been helpful to mention that a
library catalog often states the full year of publication of a
work, so it is uncommon to find a year stated as "195-".
Otherwise, the patron could think that this is a common U.S.
library practice.
You provided a clear and easy to follow explanation of the search you conducted and
why you selected these resources. However, your Google.com link was not
formatted correctly since the "http://"; was missing. You can review Module 1's
"Sources or Answer" section for more information on this.
One concern I had was that it was not clear to me whether the
patron was asking for the publication of the book Golden Rose or
whether the information that the patron wanted actually did have
to do with a magazine of some sort. It may have been that the
book was originally serialized over several issues of a magazine
and later published in one complete volume as a book, or could be
IPL Project 6
many other magazine-related reasons, really. In this situation, I
would have suggested you conduct a reference interview to ensure
that you are clear on the patron's question. It is best not to
assume that the patron is asking for a particular thing if the
question is ambiguous, especially if it appear that the patron
may be an English language learner. You can review Module 2 of
the training manual for more on this:
Overall, you provided a great answer to this question. Good work!
Best regards,
XXXXXX, Drexel seminar student (removed by BB)
Log to Question 1:
1. Amount of time spent on the question.
Claimed on: Sun, 25 Nov 2012 16:54:33
Answered on: Sun, 25 Nov 2012 21:33:35
Time to answer: Approximately 4 hours.
2. Sources consulted and strategies used (besides the ones used for the
In my research for this question I began with a quick search in ipl2 for the
title and author and then furthered my search for the same topics in Google
so that I could familiarize myself with the topic since I had never heard of the
publication or the author before. I then looked for the actual publication in
search engines like Google and Yahoo!
3. Critique of each question that indicates your level of satisfaction with
the answers you provided.
I felt pretty good about my answer to this question. Although the question
was worded in a way that made it a little difficult to understand, I felt that I
came to the correct conclusion on what the user was looking for. In my
searching the only copies I could find were of books, I could not find any
mention of it as an article in a magazine. This is what made me confident
that I could search for the earliest publication date without asking for more
information. I found several sites that helped me track the year down to a
decade but after that the dates were fuzzy. There were also limited search
results on the topic so I did not have too much information to sort through,
which led me to think my answer was going to be reliable instead of missing
something in too many search results.
IPL Project 7
4. Anything you would do differently in the future.
I got a lot of good feedback on this question, which helped me with the other
questions I answered. Mentioned in the feedback was a tip to explain why I
might be unable to answer the question, so if faced with a similar situation in
the future I would explain to the user that I could not find “Golden Rose” in a
magazine publication, but only as a book. I may have also submitted a
reference interview to clarify the user’s meaning in the question. I also
would explain more of the answer I gave, such as when WorldCat used 195for the date of the book.
Question 2 Transcript:
*** New responses start here ***
> Needed by: 12/3/2012
> Question:
> How are archives organized and collected? How do students
> and use materials found in archival collections?
> name: XXXXXXX (removed by BB)
> from: [email protected] (removed by BB)
> confirm: XXXXXX @aol.com (removed by BB)
> location: Salem, VA/USA
> area: Library
> reason: Paper and presentation
> school: Yes
> sources_consulted: National Archives website
Hello from ipl2!
Thank you for your question about how archives work and how to
use them as students. I have found a few websites that may be of
use in your research!
I looked at a website from the American Jewish Archives. This
page gives great general information on how archives work. This
includes accession, which covers how collections work and rules
on organizational records.
Here is the link to that website:
IPL Project 8
The above website is from a reputable source as it is from a well
known organization and has plenty of contact information for the
I also looked at another website that had a PowerPoint
presentation about archives posted. It consists of 27 slides
covering accession, organization, types of material you find in
archives, etc. I think it is relevant to your question because
it covers organization and collections.
Here is the link to the online PowerPoint:
This link is quite long and could break, so here is a shortened
version for your convenience.
I trust this PowerPoint as a reliable source because it was
presented at the 2002 PAARL Summer Conference.
The last website I looked at for information focused on how to
use archives as a student. The main answer on the website is to
use them as primary sources. It also mentions that many states
have a state archive collection.
Here is the link to this source:
I find this source to be reputable as it is from a government
I also want to include a website that I found with links to your
state historical society, and library which may be able to help
you further in your research on a more local level.
This can be found at:
In my search for these sources I found all of them using Google.
For the first two websites I used the search terms: "archives
IPL Project 9
For the third website I again used Google, but used the search
terms: "how do students use archives"
And for the last website, again using Google, I used the search
terms: "Virginia State Archives"
I hope this will help you in your research. Thank you for using
ipl2 for your research questions! Feel free to come back with
any questions you may have!
Feedback to Question 2:
Hi Brittany,
You provided the patron with an excellent, well laid out answer
to their question, following the guidelines for the ipl2 very
well. Each of the sources you provided will give them
information that should aid them in completing their project.
You provided your search strategy in a clearly laid out manner
that will allow the patron to duplicate the search or to do a
similar search for additional resources.
There are just a couple of things to note for future reference.
You stated that your second resource was reliable because it came
from the 2002 PAARL Summer Conference. It would be a good idea,
when using any kind of acronym like this, to clarify exactly what
PAARL is so that the patron understands fully why they are
The second issue was that for each of the resources provided you
stated that it was a website you looked at, it may be better to
state something like “this is a source I located for you.” It
comes across as a bit more professional, which is a key when
providing reference services.
Other than these two areas this was an excellent answer. Keep up
the good work!
XXXXXX (removed by BB)
Log to Question 2:
1. Amount of time spent on the question.
IPL Project 10
Claimed on: Mon, 26 Nov 2012 07:11:34
Answered on: Mon, 26 Nov 2012 18:12:41
Time to answer: Approximately 2.5 hours.
2. Sources consulted and strategies used (besides the ones used for the
Since archives were covered in a couple of my classes this quarter I first
searched through my lecture notes to see what they had to say and if I could
find any sources off of that information to help me answer my question.
Then I searched Google using specific terms from the question. After finding
enough information to answer the user’s question I started to look for some
local sources for the user to get in contact with for more information. Before
I settled on the website I gave out, I found separate sites for state libraries
and archives but the site I ended up using included both.
3. Critique of each question that indicates your level of satisfaction with
the answers you provided.
I am quite satisfied with my reply to this question. Unlike in my first
question I already had a little background knowledge of archives and felt
more comfortable looking for information on the topic. Also because of what
I had learned in classes I could tell that the information on the websites was
reliable. I felt even more confident in my answer after receiving the feedback
that I got. Through my training at work I have learned that nit picky answers
like that are meant to perfect a sound response. There were many sources to
choose from and many reinforced the information found on the other
websites, which was beneficial in searching for credible information.
4. Anything you would do differently in the future.
I think the main thing I would do differently in addressing this specific
question again would be to search for more information on archives rather
than many sites that reinforced a basic answer to the question.
Question 3 Transcript:
*** New responses start here ***
> Needed by: 12/5/2012
> Question:
> What is the definetion of system?Is Islam has a democracy
> system.Plz explain.
> name: XXXXXX (removed by BB)
IPL Project 11
> from: XXXXXXXX @yahoo.com (removed by BB)
> confirm: XXXXXX @yahoo.com (removed by BB)
> location: Faisalabad
> area: Religion
> reason: In assignment
> school: Yes
> sources_consulted: What is the political system of islam?
Greetings from ipl2!
I found your question on the political system of Islam very
interesting to answer. I also located some information on the
relationship between Islam and Democracy. I hope what I have
found will help you start your research.
One of the websites I found for you discusses the basics of the
political system of Islam. I think it will be helpful for you to
break it down to the basics first.
Here is the link to that website:
This source has credible information on it that is mentioned in
the other websites I have located for you.
The next source is from a page called Discover Islam. This page
starts with the basics and then develops more details on several
parts of Islam.
The link for that website is as follows:
This link is quite long and could break, so here is a shortened
version for your convenience.
The above site also has several other pages about its teachings.
The information on it is also found on several sources.
The last website I located for you on the Islam political system
reinforces the information found on the last two websites.
IPL Project 12
It can be found at this link:
The above source also brings in the other part of your question
about Democracy in Islam.
The last site I located deals with Islam and Democracy
It can be found here:
This link is quite long and could break, so here is a shortened
version for your convenience.
The National Geographic is a credible source as it is a widely
known publication.
All of these websites were found in various Google searches.
I found the first three websites using the search terms:
"political system of Islam"
The last website I found using the search terms: "democracy in
I hope this information has been helpful in your research! Feel
free to come back to ipl2 with any other questions you may have.
Thank you for using ipl2!
Although I requested feedback for Question 3 I have not received any
comments since submitting the question.
Log to Question 3:
1. Amount of time spent on the question.
IPL Project 13
Claimed on: Sun, 02 Dec 2012 19:31:08
Answered on: Mon, 03 Dec 2012 17:51:34
Time to answer: Approximately 4 hours.
2. Sources consulted and strategies used (besides the ones used for the
For this question I began by doing a general search for Islam and reading
what sites like Wikipedia had to say on the topic, as I was not particularly
familiar with much information on Islam. I then proceeded to look for
information pertaining to the user’s question. The question is phrased in a
manner that could be confusing and it was close to the need by date so I tried
to find enough information to cover all of the different ways the question
could have been meant. First, I looked for sources to answer what type of
political system Islam has. After finding several sources on this I then looked
for resources that looked at touched upon democracy in Islam in case the
user meant a combination of the two.
3. Critique of each question that indicates your level of satisfaction with
the answers you provided.
This question was a bit more difficult to answer than the other two. Again I
was rather unfamiliar with the subject. I thought I had covered the question
from all angles, but now as I look at it yet again, I wonder if the user meant to
ask for a simple definition of either a democracy, or of the political system of
Islam. It was also difficult to find several reliable sources on this topic. Most
sources had information so similar that it seemed almost the same thing over
and over.
4. Anything you would do differently in the future.
Looking back I think that I would look for more variant sources on the topic
of Islam to see if that would give me more information than the websites that
I did find. I think I would have also tried to submit a reference interview to
better understand the user’s needs.
Reaction: A brief (700-1000 word) reflection on your overall experience with
email reference including: 1. How you think the interaction might have varied
in an in-person encounter or a live chat encounter. 2. How you think email
reference will fit into the future of reference services. 3. Overall, what have
you learned from this project? 4. How this experience will affect your future
work as an information professional.
IPL Project 14
Before this project my only experience with email reference services was in
an earlier assignment from this quarter. I still greatly prefer live time reference
services, either in-person or via chat for several reasons. It is easier to stay on
subject, you do not lose track of emails, and there is a better chance for a somewhat
immediate answer.
I do not mean to say that my ipl2 experience was a bad one. As a process it
seems to be run efficiently. I would have been much more interested if I could have
learned more about the entire process that a submitted question goes through
instead of just that it needs to be answered. I also would have liked to know why I
never received feedback for my third question. Sometimes minor things like these
can cause someone to turn away from volunteering.
I think my responses would have turned out much differently if they had
taken place in-person or via live chat. Here the patron would have received an
answer in a timelier manner. I would have been able to conduct a reference
interview asking for clarification on the two questions I answered that were unclear.
In the question about archives I would have been able to ask if the information on
the state archives would be pertinent to the information the user needed. On the
other hand, I would have to be careful with my nonverbal cues as well as my tone.
This would be of particular importance in my first and third questions because of
the foreign culture factor. I also would have had less time to look for the answers,
which could be detrimental to the quality of the answer.
IPL Project 15
The future of email reference is uncertain in my opinion. In today’s society
people grow up with a vague understanding at a minimum of how to use the
Internet. People want everything, including information as fast as they can get it.
They also prefer not to confront people face-to-face or talk on the telephone. Email
covers the desire for lack of confrontation. It does not, however, answer questions
very quickly. For this main reason I believe that email reference services will be an
ever-stagnant option. I call it ever stagnant because I do not see it going away, but I
do not see it excelling. I think live chat services will be the main option going into
the future because of their immediacy in response.
I learned several things from participating in this project. I learned how to
follow a template to answer a reference question. This allows a constant in the form
of the response, which would be particularly helpful to users that are learning
English. I also learned that services like ipl2 exist! Before this project I only knew
about emailing an individual reference librarian rather than the large service done
by ipl2. Although I already knew how to find credible resources, as I use them for
my own papers and projects, it was a new experience to have to explain the entire
process to someone who may not understand the research process. I sometimes
had difficulty finding the right words to describe why certain websites that I chose
were credible.
IPL Project 16
This experience will help my future in an information career. The project
allowed me to do reference work that I had not done before this, while also giving
me the chance to reflect upon the experience. I believe that it is this chance to
reflect that is a large part of the opportunity here because at a reference desk the
reference librarian will likely be hit with question after question, which does not
allow the librarian the time to think back on the service he/she provides for each
question. The transcripts of your questions that are available after the question has
been answered are also another useful way to look back and evaluate your service.
This would allow you to make changes in the service you provide much more easily
than someone who purely works for in-person groups. All in all my experience with
the ipl2 was a positive one and I would enjoy continuing to work with a similar
service in the future.
I certify that:
· This paper/project/exam is entirely my own work.
· I have not quoted the words of any other person from a printed source or a
website without indicating what has been quoted and providing an appropriate
· I have not submitted this paper / project to satisfy the requirements of any
other course.
Signature Brittney Buckland

IPL Project IPL Final Project Brittney Buckland INFO 521 Missy