Workforce Solutions Staff Training Plan: Staffing Specialist
Name: _______________________________________
Course
Date: _________________________
Date Scheduled
Date Completed
Organization’s New Employee Orientation (if offered)
TWC IT Security – TWC online
TWC Fraud Awareness – TWC online
Gulf Coast Workforce Solutions NEO – NWI online
WIT Basics – NWI online
TWIST Basics – NWI online
Labor Market Intelligence eLearning*
Conducting Customer Interviews eLearning*
Note: Everything listed above must be completed before attending the WS Professional Academy
Workforce Solutions Professional Academy
Understanding Family/Domestic Violence – NWI online
Sexual Harassment – NWI online
Working with Job Ready Customers eLearning*
Working with Job Ready Customers classroom*
Quality Applications & Referrals practicum
Effective Recruiting/Working a Job Posting classroom
Dealing with Criminal Backgrounds practicum
Basics of Business Writing classroom
Generating Creative Solutions for Employers
Interpersonal Communication Skills classroom
Working as a Team classroom
Industry Courses classroom (Energy, Health, Construction, Education)
Testing and Assessment eLearning*
Testing and Assessment lab*
Conducting Job Developments eLearning
Rational Decision Making classroom
Evaluating Job Readiness eLearning
Networking classroom
Effective Problem Solving classroom
Job Posting Notes eLearning
Working with Diversity classroom
Time & Stress Management classroom
Best Practices for Working with Employers
* Blended Course
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Courses completed during the Academy include I AM Workforce Solutions, WS Customer Service
Process, Personal Accountability, Excellence in Customer Service, Greeting and Directing
Customers, WS Services and Resources, Employer Service, and Conducting Customer Interviews.
Check the training calendar on the NWI LMS or at http://www.wrksolutions.com/staffresources/performance-improvement for upcoming offerings, dates, and locations.
Schedule your staff for courses on their training plan as soon as possible after they complete the
Academy. Complete the “Date Scheduled” and “Date Completed” fields as appropriate.
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Refer to the WS Staff Training Catalog for course descriptions. Be sure to check out “Other
Training Resources” for additional development materials and ideas.