Streets Ahead Contract Data Sheet
Amey Hallam Highways Ltd (Amey)
Produced by Commercial Services
Managers of the Council’s External Spend
Purpose
This document is one of a series of documents produced by
Commercial Services providing information on Sheffield City Council’s
key Suppliers, the Services they provide and their performance in the
delivery of those Services.
AMEY: Streets Ahead
Introduction
Amey works with both public and private sector clients, supporting them to deliver services to
the public more effectively. They increase the quality of services by introducing efficiencies
and innovation to the processes and principles that underpin their service delivery.
Amey operates across three principal sectors - Transport, Social and Environmental
Infrastructure. The services they offer include:
Consulting Services
Amey offers a range of multi-disciplinary services to its customers, driving value across its
asset portfolio. To organisation offers a whole-life approach to asset management, from
advisory and design services, through performance monitoring, to ultimate management of
asset operation and use.
Highways Infrastructure
Amey delivers a comprehensive highways infrastructure service to clients across the UK
including local authorities, the Highways Agency, Transport for London and Transport
Scotland.
Waste Management
Amey, as part of AmeyCespa, provides over 40 years of international, unparalleled
experience in waste management, with an emphasis on pioneering new technologies.
Environmental Services
Connecting high quality environmental consultancy with whole life asset management,
Amey’s environmental team delivers solutions to clients that demonstrate sustainability
throughout the whole asset lifecycle.
Rail Infrastructure
Amey keeps the UK on track through bespoke engineering and whole life asset management
of overground and underground rail networks. The Rail team is made up of diverse and highly
skilled engineers, inspectors, examiners and project managers
Transportation Services
Amey’s in-house fleet and plant capability means it is perfectly placed to provide
transportation facilities to its customers.
Property and Facilities Management
Amey provides a comprehensive range of facilities management services. The organisation
delivers services to a large proportion of the government's estate, as well as to departments,
agencies, non-departmental bodies and the private sector.
Structures Management
Amey delivers savings for its customers through whole-life asset management of their
structures portfolio. The Structures team are experts with a proven capability in delivering
asset management services across a range of structures.
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AMEY: Streets Ahead
Introduction (cont’d)
Amey’s parent company, Ferrovial, is one of the world's leading infrastructure companies,
with a workforce of approximately 70,000 employees, and operations in more than 15
different countries.
The Ferrovial business model focuses on integrated infrastructure management: ’design,
build, finance, operate and maintenance projects (DBFOM). The company also focuses on
sustainable growth, underpinned by a portfolio of high quality, long term businesses. This
approach to sustainable development is starting to be recognised in financial markets. For the
seventh consecutive year, Ferrovial has been included in the DJSI World and the DJSI
STOXX, and for the fourth year in a row, it is part of the FTSE4Good index.
Full description of services provided
The Streets Ahead contract is a fence-to-fence approach to highway maintenance. The core
services being provided are:
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Road and pavement maintenance
Winter gritting and snow clearance
Bridge and other highway structures maintenance
Verge and landscape area maintenance
Traffic lights and road sign maintenance
Street lights maintenance
Road drainage maintenance
Street cleaning
Street furniture maintenance including nameplate, bollards, safety fences, barriers and
benches
For more details on each of the highway maintenance services please click on the Streets
Ahead web pages link below.
Sheffield City Council - Streets Ahead Project
In addition to the provision of core services, the Council can, where value for money can be
demonstrated, request other services to be provided, such as highway improvement schemes
funded by the Local Transport Plan. These are called the non-core services.
Streets Ahead does not include the improvement or maintenance of the following:
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unadopted roads – e.g. private roads.
The M1 and the Stocksbridge bypass (looked after by the Highways Agency)
Rural footpaths (i.e. unpaved public rights of way), though they will continue to be
maintained by the Council.
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AMEY: Streets Ahead
Supplier details and operating base
Amey Hallam Highways Ltd (Amey)
Website: http://amey.co.uk
Operational Depots: Olive Grove, Ecclesfield and Eyre Lane
Amey’s main depot is Olive Grove. The Ecclesfield depot services the north of the city and
forms part of Amey’s business continuity strategy in times of emergency. The depot situated
at Eyre Lane supports the city centre street cleaning service.
Key facts and figures
Contract Period – 20 August 2012 – 19 August 2037 (25-year Contract Term)
Contract Value – £2bn
Amey will be undertaking significant improvement works to the highway network during the
first five years of the Contract and thereafter maintaining the condition of the highway network
and all associated highway assets.
The diagram below depicts the scale of the highway maintenance service being provided.
Streets Ahead improvements will consist of some (or all) of the following works, depending on
what is required for your street:
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Replace street light columns and traffic signals including installing new LED lights
Replace road-side trees (where existing trees are dead, diseased or dangerous)
Maintain road drains (gullies and ditches)
Improve the surface water drainage system
Replace broken and misaligned kerbs
Resurface roads and pavements
Improve the condition of damaged verges
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AMEY: Streets Ahead
Contract management governance arrangements
Sheffield City Council has defined the best practice approach implemented for managing and
developing its commercial relationships - the Intelligent Client Model. This is supported by a
world class contract management approach developed by the Council’s Commercial Services
Department.
The ‘Intelligent Client’ is defined as the integrated roles, responsibilities, structures, processes
and values that exist to ensure that Sheffield City Council manages and develops the delivery
of services and systems, minimises risk and obtains value for money over the full life of the
commercial relationship, defined by the legal agreement put in place between the Council and
the Service Provider.
The management of Sheffield City Council’s Contracts is supported by comprehensive
governance arrangements in the form of Governance Boards.
Strategic Partnership Board:
This Board is about strategic direction, major developments and an oversight of the
effectiveness of the Contract. It is not involved in the management of the Contract unless
matters of a serious nature are escalated by the Management or Service Operations Boards.
Management Board:
This Board is about the performance management of the Contract and service provision.
The Management Board has responsibility for ensuring that Performance Indicators are being
achieved, risks are being jointly managed, the Payment and Performance Mechanism is
being operated correctly, a high performance relationship and culture is being developed and
maintained and that Contract variations, or issues are resolved.
Service Operations Board:
This Board is responsible for the ongoing performance and development of the contracted
services within the specific service area. Where a Contract has a number of individual service
areas, it may be appropriate to have individual Service Operations Boards for each service
area.
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AMEY: Streets Ahead
Contract management governance arrangements (cont’d)
All Boards are controlled by Sheffield City Council.
It is important that the Intelligent Client and Service Provider(s) are working in partnership,
which is about performance and people. The ‘people’ elements are within the ethos and
principles or culture and values which the Intelligent Client will establish, and are based on
the following:
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Openness, excellent communication, mutual trust and sharing of information
Developing agreed and clearly understood mutual objectives
Commitment towards continuous improvement
Resolution of problems in a constructive and collaborative way
Working proactively to manage a relationship
The Council’s Intelligent Client Model for contract management was used to inform the design
of the structure of the Client team which now manages the Contract. The commercial section
of the Client team, led by a Senior Contract Manager, provides best practice commercial
contract management, working in collaboration with a large team of technical specialists who
monitor service quality and assurance. The processes used to manage the contract are
designed in accordance with the Council’s Contract Management Toolkit.
The Contract is governed by the following joint Boards and associated Sub-teams:
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Strategic Board – Quarterly
Management Board – Monthly
Service Operations Board – Monthly
Technical Sub-team Meetings - Monthly
Commercial Sub-team Meeting – Monthly
Streets Ahead
Governance Meeting Structure.pdf
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AMEY: Streets Ahead
Contract management governance arrangements (cont’d)
Amey is required to submit a Monthly Monitoring Report which details performance and
progress against programmes of work. The information in the Monthly Monitoring Report is
discussed at the Service Operations Board Technical and Commercial Sub-teams, with
issues escalated, as and when required, to the Service Operations Board.
Payment is based on a number of different factors relating to Amey’s performance, progress
against investment programmes and completed non-core services. Amey submit a Payment
Report on a monthly basis which is discussed, and the monthly payment agreed, at
Management Board.
The Strategic Board’s Terms of Reference include monitoring the realisation of benefits,
ensuring strategic alignment of the Contract objectives with the Council’s Corporate Priorities
and discussing any issues which have been escalated through the governance structure.
In addition to the above governance structure there is an internal Contract Board that meets
every 2 months to review the contract.
Key performance data
Monthly Metrics: March 2013
Service: Immediate
Response
Grounds Maintenance
No. of Requests for
Service
% Achievement within
Contractual Timescales
10
100 %
1404
99.9%
Street Lighting
51
98.1 %
Structures
0
n/a
Highways
Traffic Signals/ITS
154
100 %
Street Cleaning
66
100 %
Service: Non-Immediate
Response
No. of Requests for
Service
% Achievement within
Contractual Timescales
Grounds Maintenance
26
100 %
Highways
145
100 %
Street Lighting
1538
99.7 %
Structures
0
n/a
Traffic Signals/ITS
338
100 %
Street Cleaning
1061
99.5 %
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AMEY: Streets Ahead
Key performance data (cont’d)
Data is based on all enquiries received and processed by Amey, with the exception of
enquiries falling under a grace period or subject to rectification by the DNO. Immediate
Response figures are composed of Urgent Defects and Category 1 defects.
Seasonal Metrics: March 2013
Service: Winter Maintenance : Oct Apr
No. of gritting runs
March 13
% completed on
time
% of Winter Maintenance gritting routes
completed within contractual timescales
28 out of a possible 31
100 %
Service: Grounds Maintenance
No. of grassed areas
being cut: n/a
% completed on
time
% of standard grassed areas cut to the
contractual standards
n/a
n/a
Employment, apprenticeships and Corporate Social Responsibility
Amey is working with the Council’s Employment and Skills team in relation to recruitment,
ensuring the organisation coordinates recruitment drives with the appropriate employment
agencies, targeting the hard to reach and long term unemployed in the city. In addition, Amey
employs graduates from Sheffield University and is offering work experience placement for
school age children.
Apprenticeships
Amey has established a bespoke Sheffield apprenticeship programme, designed to offer
opportunity to people across Sheffield and the local region and supports the delivery of
Sheffield City Council’s young people’s objectives.
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AMEY: Streets Ahead
Employment, apprenticeships and Corporate Social Responsibility (cont’d)
Amey has identified opportunities for apprentices across the service:
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Arboriculture
Grounds maintenance
Incident response
Street lighting
Carriageway and footway maintenance
Customer care
Administration
Highways inspection
Drainage maintenance
Stock management
Winter maintenance
Structures maintenance
Traffic signal maintenance
Amey’s apprenticeship programme will provide NVQ qualifications to Levels 2, 3 and 4. The
majority of apprentices will be employed directly by Amey, with the exception of apprentices
accepted into the Apprenticeship programmes offered by Aggregate Industries and Henry
Boot. The Council will continue to work with Amey to increase the number of apprenticeships
being offered.
Amey is working with the Sheffield College, CSkills and Telford College to develop NVQ
courses that are relevant to Amey’s work and industry, while giving the apprentices a
nationally recognised, accredited qualification that will provide a good grounding in the skills
they will need within their career.
Whilst Amey recognises that a small number of apprentices will want to leave at the end of
their apprenticeship for personal reasons, it will aim to retain 90% of all apprentices.
Amey’s vision for Corporate Social Responsibility is to deliver added value through the
Streets Ahead Contract to improve the Economic, Social and Environmental well-being of the
residential and business communities of Sheffield. It will do this by a mixture of engagement
through the supply chain, directly through the Streets Ahead Contract, employee
development, and philanthropy in terms of cash, time and resources. The philanthropic giving
will be largely done through 3 schemes; Amey in the Community (1 days paid leave per
employee for voluntary work), Amey Foundation (match funding of sponsorship raised by
employees), and Amey Donation (e.g.7 x £1,000 pots for community groups in each
Community Assembly area to bid for donations up to a maximum of £250). Amey donations,
or support in kind, must demonstrate community benefit and an associated link to Amey’s
business objective, with environmental and education commitments particularly helping
disadvantaged groups taking priority.
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AMEY: Streets Ahead
Buy local contributions
Amey attends the Buy Local Summit and supports the local economy through the use of local
suppliers which comprise 96% of their supply chain.
Amey is a patron of the Sheffield Chamber of Commerce and Industry.
http://www.hrmedia.org.uk/news/2012/nov/amey-buy-local-policy-praised-by-chamber
Other useful links
Streets Ahead Business Case:
https://www.sheffield.gov.uk/roads/works/schemes/streetsaheadproject/procurement.html
Project twitter feed:- @sccstreetsahead
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