Cross Cultural Management
PROFESSOR MAURA DI MAURO
COURSE AIMS
The course aims:
- To stimulate the acquisition of knowledge about “cross cultural management”;
- To develop intercultural skills and the capacity to analyse and to be able to deal
with different intercultural communication and management situations;
- To get familiar with cross-cultural issues that international companies
encounter;
- To exercise the analysis and the problem solving skills related to cross-cultural
management situations.
LEARNING OUTCOMES
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Acquisition of the concept of culture, and understanding about how culture can
shape people’s thought, reasoning and behaviours, as well organization’s
behaviours
Comprehension of the intercultural mechanisms that influence how people and
organization behave in multicultural and international contexts
Developing intercultural sensitivity and intercultural management skills, and
learning how to apply these skills in future global manager’s roles
Acquisition of the capacity of writing a scientific paper in English, such as of
making an effective presentation in front of multicultural audience
COURSE CONTENT
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The role of culture and of multiculturalism on nowadays interactions and on
global business
The DIE model: interaction mechanisms and possible risks
The DMIS model: Ethnocentric vs. Ethnorelativistc attitudes toward cultural
diversity
Cultural awareness and identity
Developing Intercultural mindset and skillset
The born and the evolution of cross-cultural communication and management
studies
Hall, Hofstede and Trompenaars’ dimensions
The GLOBE research and the Schwartz value’s survey
Yin Yang perspective
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Culture complexity and paradox
Cross-cultural management applications
Becoming a Global Leader for Sustainable Development
Working with E<merging Markets
READING LIST
For attendees, the professors will indicate a reading list for each module at the beginning of
the course.
For not attendees:
M. J. BENNETT, Basic Concepts of Intercultural Communication: Paradigms, Principles,
and Practices, Intercultural Press USA, 2013, (be careful, the new ed. 2013 and not the
old 1998 ed.).
Students have to contact the professor to define which chapters need to be studied and
which chapters might be avoided.
B. GEHRKE-M.T. CLAES, Global Leadership Practices: A Cross-Cultural Management
Perspective, Palgrave Macmillan.
From chapters n. 5 to n. 8 included; plus just one chapter, chosen on student’s
interested base, between chapters n. 9 and 15.
TEACHING METHOD
The course will be taught through a combination of instructional methods: lectures,
exercises, discussions, business cases, group projects and presentation, corporate
testimonials.
Students will read the indicated readings before for each module, in order to be prepared for
the class exercises and discussions and to question eventual doubts. Class methodology will
be based mainly on an inductive and experiential educational approach, thus to stimulate
active learning processes and the development of intercultural attitudes and skillset.
ASSESSMENT METHOD
Class attendance is mandatory. Dispensations will be considered on a case by case basis.
Students whom have problem in attendee class have to write to the professor and define with
her the final grade and exam modality.
The final grade will be based on the evaluation of: a group project, class participation and
inquiring questions, individual written exam.
The first day of lesson the professor will detailed explain the evaluation modality.
Students can meet with Professor Di Mauro on the days and at the times indicated on the
Faculty notice board and published on the professors' pages of the University site.