Installers Guide
TEN Satellite Installation
www.teacheverynation.org
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Table of Contents
1.
Using this Installers Guide: .................................................................................................. 3
2.
Freevision components: ....................................................................................................... 3
3.
Mounting the Dish Stand ...................................................................................................... 3
4.
Step 1 – Installation of the antenna and LNB ............................................................... 4
5.
Step 2 - Installation of the Interconnect Cable............................................................. 7
6.
Step 3 - Decoder Installation............................................................................................... 7
7.
Receive System Problems ................................................................................................. 17
8.
Appendix A: Minimum Antennae Receive Installation Specifications ............. 18
9.
Appendix B: Satellite Installation Form....................................................................... 19
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1. Using this Installers Guide:
The purpose of this guide is to guide users to install a dish and decoder
to enable access to the TEACH EVERY NATION broadcasts.
By following the steps in this guide the user should be able to do an
installation with the least effort and without the having to be concerned
about all the technical jargon.
After you have made certain these steps have been followed, should
you still fail to obtain a signal, contact details are provided for further
help. Please feel free to make contact in order for our Technical Support
team to assist you.
2. Freevision components:
A minimum dish size of 90cm is recommended.
A universal LNB (KU-band). The Freevision system is pre-set to work on a
9,75GHz low band local oscillator and 10.6GHz High Band local oscillator.
High-grade low loss RG6 L-band cable with F-connectors, not exceeding
60m
You also need the Freevision decoder and its matching smartcard.
Before installation, please review Appendix A: Minimum
Antennae Receive Installation Specifications to ensure your components
meet the minimum specifications.
3. Mounting the Dish Stand
Tips to ensuring a good signal is maintained:
 Proportional, stable and firm mounting needs to be done before
searching for the signal. This will ensure a stable and lasting satellite
signal.
 Ensure that the highest, stable signal is obtained before the
leaving the site.
 Ensure that the Satellite Installation Form is fully completed for
each installation done. An example of this can be found in
Appendix B at the end of this document.
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4. Step 1 – Installation of the antenna and LNB
Using an Internet browser, navigate to:
http://www.satsig.net/maps/satellite-tv-dish-pointing-south-africa.htm
Select your town or closest town in the location block:
Select Intelsat IS 20 in the satellite name block:
The result will show a map, and various data to align the antenna.
Dish Elevation, Azimuth and POL are the critical elements indicated in
the results window.
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Assemble the antenna according to the manufacturer’s instructions
included in the antenna.
Using the map and the azimuth value locate a position for the antenna
installation.
Once installed let the universal LNB F-connectors face straight down.
Facing the antenna, rotate the LNB counter clockwise for positive POL
angles and clockwise for negative POL angles - the angel listed as Pol or
polarization. This ensures Vertical is vertical according to the satellite arc.
Antenna VS. LNB position according to POLARISATION angle:
POL = - 90 degrees
POL = - 60 degrees
POL = - 30 degrees
POL = 00 degrees
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POL = + 30 degrees
POL = + 60 degrees
POL = + 90 degrees
Tilt the antenna reflector back until the desired elevation can be locked
off according to the Antenna elevation value above.
Connect a short F-F cable between the antenna and a satfinder or
similar device, and locate IS 20 in the direction as indicated by the
Azimuth value above.
The home frequency for Freevision is 12 682 MHz Vertical, with a Symbol
rate of 27 700 symbols.
Once the antenna is aligned, lock off all axis, and recheck that the signal
strength has not dropped.
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5. Step 2 - Installation of the Interconnect Cable
Using a good quality RG6 or similar cable, connect the Freevision
decoder to the antenna. Do not use any splitters or multi-switches
between the decoder and the antenna.
When running the cable from the antenna inside to the decoder
location, be careful not to twist or bend the cable sharply.
6. Step 3 - Decoder Installation
Unpacking the decoder:
The set-top box (STB) is delivered with a Smart Card attached. Please do
not mix the Smart Cards and decoders as they have been paired.
Opening the box reveals the Freevision STB
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In the box there should be:
Freevision set-top box (STB)
Power Supply
Smart Card
Remote Control and batteries
Cable to connect the STB to a TV RF input
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Locate the smart card slot on the side of the STB
Insert the smart card with the micro chip facing down and towards the
decoder.
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Connect the satellite dish, and video and audio output cables as shown.
If you are using the RF output of the STB, then select a channel on your
TV set and tune the TV to the STB output signal.
If you are using the Analogue audio (RCA cables) and video
connections, as shown above, select AV as a source on your TV set.
Refer to the TV set operation manual for all TV related setting.
Connect the power supply and the red light should burn.
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The STB will now search for signal and populate the channel list.
Once the scan has completed, the channel list should appear.
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Select channel 710 for Teach Every Nation (TEN). PRESS OK.
The STB might need to do a software update, please allow it to follow its
course.
The update will start and a progress bar indicates the update status
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The front panel will show a numerical status indication that counts up
and letters change
Increasing numerical progress indication
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When the update is done the progress bar will reach the right hand side
of the window
When the download has successfully completed, the message will be
shown on the screen
At this stage your decoder should show be locked to the signal and the
TEN broadcast displayed.
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The following message will be shown if the smart card and STB have not
been paired. Refer to the Problem solving section at the end of this
manual to solve any problems.
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If this is the first installation of the decoder it will take up to an hour for the
decoder activation and synchronization to occur. However, if you the
decoder has been used before but has not been switched on for 30
days or more the decoder reactivation process can take up to 4 hours.
Please leave your decoder on and allow sufficient time for the decoder
and satellite to connect as per the above guidelines.
If you do not see the Teach Every Nation (TEN) channel on channel 710,
please take a photo of the television, along with the channel number
displayed on the screen. You will be required to send the following
information via email to satellite@teacheverynation.org:

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
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Church / Site Name
Church / Site Address
Dean Name and Surname
Dean Cell Phone Number
Decoder CAS ID
Smart Card Number
Dish Size (60 cm/80 cm/90 cm)
7. Receive System Problems
There can be three areas where problems are likely to occur.
1. Satellite receives antenna and cable to the set-top box (STB): if
the STB loses lock, or suddenly does not work, but is still switched
on, refer to your installer to check the satellite received signal.
2. If the set-top box (STB) is locked to other channels, but the TEN
channel 710 is not activated, please call your local TEN installer, or
your local TEN office, or email satellite@teacheverynation.org
3. The last would be a display issue, where the set-top box (STB) is
locked but no pictures from any channels can be viewed, please
refer to your display device (for example your television or video
projector) manual to select the relevant input you have
connected.
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8. Appendix A: Minimum Antennae Receive Installation
Specifications
ANTENNA
Size
90cm OFFSET
Gain @ 12 GHz
=>39Db
Polarisation Isolation
>22Db
Efficiency
>60%
Receive frequency range
10.70 – 12.75 GHz
LOW NOISE BLOCK CONVERTER (LNB)
Type
European standard wideband universal
Receive frequency range
10.70 – 12.75 GHz
Local oscillator frequencies
9.75 GHz and 10.60 GHz
Noise Figure
>1.2dB
Polarity Switching
13V=Vertical
18V=Horizontal
Local Oscillator Switching, 22kHz present 10.60GHz LO select for 11.7 – 12.75 GHz
Local Oscillator Switching, 22kHz off
9.75GHz LO select for 10.7 – 11.7GHz
Gain
>55dB
SYSTEM INSTALLATION SPECIFICATION
System G/T
>17,5 dB/K
RF signal input level to Set Top Boxes
-65 dBm to –20 dBm
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9. Appendix B: Satellite Installation Form
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To be completed by TEN – before distribution
Country:
Smartcard No.:
Decoder CAS ID:
Decoder LNB High: [tick]
10600
10700
To be completed by DEAN – upon receiving
Province/State:
Dean’s Name/Surname:
Dean’s Cell No.:
Dean’s Email:
Site
Name/Church/Ministry:
Site Address:
Are you able to view the TEN test
Yes
No
broadcast?
To be completed by INSTALLER – on installation
Installation Date:
Installers
Name/Surname:
Installers Cell No.:
GPS Coordinates:
Dish Size:
60 cm
80/90cm
LNB Manufacturer:
LNB Serial No.:
LNB Frequency Lo: [tick] 10.6 GHz
10.7GHz
Additional Comments:
SIGN OFF
TEN Signature
Date:
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Dean Signature
Date:
Installer Signature
Date:
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