Australian Government
Department of Immigration and Citizenship
POSITION:
BB3A Visa Processing (Migration) / Integrity Officer
SECTION:
Immigration (DIAC), Australian Embassy, Manila
SUBSECTION:
Family Entry or Integrity Unit
SPECIFIC DUTIES – BB 3A Visa Processing (Migration) Officer
In this role, you can expect to:

Provide excellent client service by effectively liaising with a culturally and linguistically
diverse range of clients and providing accurate, timely, consistent and appropriate
information to clients;

Assess and make fair, reasonable and lawful decisions on applications of moderate to
high complexity requiring the exercise of sound judgement and reasoning within defined
legislative and policy parameters, client service standards, and in line with established
procedures and protocols;

Manage and prioritise your own caseload including recording accurate and timely file
notes and decisions in Departmental computer systems;

Work collaboratively and flexibly within your team to deliver business outcomes in a
diverse and challenging environment of competing priorities;

Provide guidance, support and coaching to other team members including provision of
technical assistance regarding client enquiries and decision making; and

Perform client care duties including but not limited to: accurate and timely records
management, responding to client enquiries, and case client care.
SPECIFIC DUTIES – BB 3A Integrity Officer
In this role, you can expect to:
Caseload Integrity

Working within Manila’s Integrity Management Framework, manage caseload integrity
within a specific area and provide timely and accurate information on integrity issues to
case officers, managers and A-based.

Provide high level support within the Manila office to deliver quality referral outcomes for
stakeholders within the DIAC onshore and offshore networks and ensure visa operations
employ sound integrity processes.

Identify and address integrity risks in the visa caseload, and actively analyse and test
effectiveness of mitigation strategies implemented
Australian Embassy, 23rd Floor, Tower II, RCBC Plaza
Ayala Ave cnr Gil. Puyat Ave, Makati, Metro Manila, Philippines
Immigration Phone: 63 2 757 8340, E-mail address: immigration.manila@dfat.gov.au
Reporting Activities

Detect and record fraudulent activity, analyse data and provide timely quality reports on
integrity issues in accordance with framework reporting requirements.
Liaison


Develop effective relationships within the office, including providing expert advice in
relation to integrity
Develop and maintain effective working relationship within DIAC’s global and regional
integrity management structures.
CORE CAPABILITIES – Visa Processing Officer (Migration) / Integrity Officer
The Core Capabilities for an LEE operating as a Visa Processing Officer (Migration) or
Integrity Officer in the Immigration Section are outlined below.
1. Contributes to strategic thinking
 Demonstrates a general understanding of the Department’s priorities and business
directions.

Identifies issues and problems that may impact on work area plans and objectives

Participates actively in planning for the achievement of work area goals.

Demonstrates sound research and analytical skills and the ability to apply them to
routine and more complex policy.

Seeks out opportunities for improvement and takes action to revise practices
accordingly.
2. Achieves results
 Sets priorities and monitors work flow to ensure work deadlines and targets are met.

Takes personal responsibility for work outputs and service provided to clients and is
accountable for results.

Offers input into improved work practices to improve efficiency and support business
processes.

Contributes to the planning the work of the area to create the environment for
success and optimise standards of performance and delivery.

Modifies own work practices to support changing circumstances and accommodates
changing priorities.
3. Supports productive working relationships
 Works collaboratively and encourages cooperation with team members and across
work areas.

Actively participates as a valuable team member.

Takes responsibility for delivering a high standard of client service that is accurate,
timely, consistent and appropriate.

Deals sensitively, courteously and equitably with clients and stakeholders.
4. Displays personal drive and integrity
 Commitment to following instructions and direction from managers
 Accepts responsibility for mistakes and tries to learn from situations
 Demonstrates willingness to seek advice and assistance from others if needed.
 Shows resilience and optimism and persists to achieve good outcomes despite
difficult circumstances.
 Demonstrates awareness of own capabilities and is appropriately responsive to
feedback.
5. Communicates with influence
 Communicates proficiently both orally and in writing

Prepares written work that is well constructed and needs minimal editing.

Communicates routine and more complex technical information clearly.

Demonstrates awareness of and respect for, cultural differences when liaising with
clients and colleagues.
6. Demonstrates professional or technical proficiency

Interprets and applies legislation and guidelines appropriately for decision making in
situations involving a degree of ambiguity or uncertainty.

Ensures knowledge, skills and expertise are current.

Has the ability to use the tools, systems and technology needed to complete work
tasks.

Applies an appropriate level of investigation and consideration to decision making.

Demonstrates familiarity and compliance with legislative and policy frameworks.