EAHSA Conference, Amsterdam, The Netherlands
25 – 26 September, 2014
“Innovation in Ageing Services – Pathways to the Future"
What is in it for YOU?
Innovation is a vital ingredient to the success of any organization. Ultimately it keeps one ahead in
good practice and provides answers to current needs and emerging challenges. Innovation through
new technologies, approaches, concepts, products and services provide organizations with far more
opportunities than by any other means. To achieve their goals however, requires organizations to
have a crystal clear vision of the road ahead and the ability to strategically manage change. This
EAHSA Conference on ‘Innovation in Ageing Services: Pathways to the Future’ aims to provide you
the opportunity to find the right ideas and tools in order to help you to manage change, meet
challenges and achieve your goals!
Programme:
Day 1: Thursday 25 September 2014
Morning:
FACILITY TOURS in Weesp, Amsterdam, Soest and Leiden/Voorschoten (more
information will follow later).
11:00
OPENING REGISTRATION DESK
12:00
WELCOME LUNCH
14:00
CONFERENCE OPENING SESSION – “SETTING THE SCENE”
We promise that the Opening Session of the Conference will be INNOVATIVE and set the tone for
the following elements of the Progreamme. The opening will set the flow, look and feel of the
Conference, keywords being innovative, inspirational, interactive, open, stimulating, vital and
caring.
Increasingly governments are no longer providing all the kinds of care facilities and services people
seek. Citizens are asked to adopt a more active approach to their health and care situation. This
leads to new civil initiatives, to a changing society where citizens are taking care of each other;
working together with other care and also non-care organisations; and with younger people in their
communities.
Also, significantly, a lot of “elderly” people do not feel old at all. They are the “new youngsters”. In
terms of policy and citizenship; in terms of approached to clients; and in terms of management
styles and practices, including employment practices, it is essential to have an open minded
approach:
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Where are we now?
What are we heading for in the immediate and more distant future?
Who are we dealing with?
What’s going on?
What lies ahead and how do we meet and deal effectively with these challenges?
There’s a lot going on in European countries and it is surprisingly new and inspiring to learn just
how old and young, civil and private initiatives are finding their way in a new society.
This age of rapid changes and moving concepts of citizenship asks for new approaches to
leadership and management.
By being aware of the world we are living in and the types of challenges and issues we are heading
for in the future, it is planned that the Opening will enable every participant in the EASHA
Conference to enter the Programme in a receptive, energetic, responsive and inspired mood.
Enjoy; participate; learn; and contribute!
15:00
THEME 1: INNOVATIVE LEADERSHIP AND MANAGEMENT IN AGEING
SERVICES: PARALLEL SESSIONS
A. Leadership Innovation
Moderator:
Mr Serge De Kerf, Senior Vice President, Seniors Division, Sodexo, Belgium.
Speakers:
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Mr Dan Levitt, Director, Tabor Village, Canada.
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Mr Des Kelly OBE, Executive Director, National Care Forum, United
Kingdom.
How can you, as a leader, help others to think differently and work in new ways to
face challenges? What can be done to innovate when all resources are stressed and
constrained? How can you stay alive and stay ahead of the competition and the
challenges? This session is about creating an organizational climate through
improved and innovative leadership to assist meet challenges and solve problems,
develop new products or services and find new ways to move head.
B. Management Innovation
Moderator:
Ms Christine M. Merzeder, European Mentor, Eden Alternative, Switzerland.
Speakers:
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Mr Vincenzo Paolino, CEO, Almacasa, Switzerland.
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Ms Aurelie Decker, Director, the European Federation for Services to
Individuals, Belgium.
Innovation in Management is a key process in any organization. Innovation
ultimately means ‘applied creativity’ but very rarely arrives at a ‘quick fix’ solution.
It is predominately the result of highly structured creative thinking, pragmatic
planning and strategic alignment to an organization’s vision. This session will
explore ‘best practice’ in innovative approaches to management and help you to
explore ways to develop improved performance of your organization.
16:00
AFTERNOON BREAK
16:30
INNOVATION IN ACTION – Action Workshops
Introduction and Briefing:
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Mr Bruno Wattenbergh, Chief of Impulse Brussels, Belgium.
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Mr Jean-Christoph Vanderhaegen, EAHSA Vice President, Belgium.
Workshop Facilitation:
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Dr Azele Mathieu, Manager, Lifetech Brussels and Impulse Brussels and a
team of Impulse Brussels Facilitators
Need to generate out-of-the-box ideas on demand? These workshops will focus on
exploring innovative solutions to a number of key challenges that have been
identified for the aged care sector. The workshops will assist you to find your own
level of innovative thinking and provide practical ways to think about how to
increase your awareness of challenges to be addressed. In a second step we
propose, you can work on solutions, based on collective intelligence, to develop
problem-solving skills in order to overcome innovation barriers in both strategic and
in daily work. The workshops will provide a platform for a collaborative, interactive
experience in which innovation begins before the session ends.
18:00
End of Day 1
Evening :
SEE YOU IN AMSTERDAM!
Guided Canal Cruise of Amsterdam by classic boats, which will show you all the
city’s highlights.
Dinner at the “Beurs van Berlage” in the centre of Amsterdam. It is the third
Amsterdam Stock Exchange (1903). The “Beurs” is considered The Netherland’s
most important example of 20th century architecture.
Day 2: Friday 26 September 2014
08:30
CONFERENCE INTRODUCTION TO DAY TWO –
Ms Natalie Briffa Farrugia, Chairperson of EAHSA.
08:45
KEYNOTE SPEAKER
Hon. Dr. Tonio Borg, EU Commissioner for Health and Consumer Affairs, Malta.
09:15
STAR SPEAKER
Ms Helga Rohra, Chairperson, European Working Group for People with Dementia
and Board member of Alzheimer’s Europe, Germany.
09:45
THEME 2: INNOVATION IN BUILDING PROFESSIONAL PARTNERSHIPS AND
RELATIONSHIPS
KEYNOTE SPEAKER:
Mr Patrick Connolly,,COO, Sodexo North America and President, Sodexo Health
Care, USA.
10:15
MORNING COFFEE BREAK
10:45
PARALLEL SESSIONS
A. Partnerships & Relationships
Moderator: Ms Sharon Blackburn, Policy and Communications Director,
National Care Forum, United Kingdom.
Speakers:
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Mr Jerome Arnaud, Chairman, Silver Valley, France
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Mr Ziga Vavpotic, President and Chairman, Zavod Ypsilon, Solvenia.
Innovation is challenging. Most often it requires organizations to open their doors to
external resources and expertise that compliment, enhance or accelerate the work
already taking place inside the organization. This can lead to a spectrum of
collaboration opportunities, from sharing technologies and practices to partnering
more closely with key stakeholders, suppliers, etc. It may well also result in finding
new partners in entirely different areas/industries. This session will discuss ways
to build and support these partnerships and build meaningful and sustainable
relationships to the benefit your organization and services.
B. IT as Innovation in the Aged Care Sector
Moderator: Mr Wolfgang Meyer, CFO, Socialwerk St. Georg, Germany.
Speakers:
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Prof. Dr-Ing.Viktor Grinewitschus, Professor, ebz Business School
(University of Applied Sciences), Bochum, Germany.
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Mr. Thierry Chevalier, CEO and Founder Technosens, France.
As technology advances at an unprecedented rate, completely novel devices,
applications and interfaces are being introduced. However, technology by itself is
not innovation. Nor should technology be seen as an end in itself, but rather as a
support to providing better services and supporting the development on new and
innovative ways of serving clients. It should address a need and not create others.
Innovation is about doing things differently and achieving better outcomes. This
session will cover the importance of systems thinking and hence ‘best practices’ by
addressing design, collaboration and expectations.
12:30
LUNCH BREAK
13:45
EAHSA AWARDS
14:00
POLICY DIRECTIONS AND CHALLENGES
A panel of Government Ministers/Senior Representatives from four European
countries.
The purpose of this panel is to give senior government representatives from four
countries, who are responsible for aged care policy and services, the opportunity to
present to delegates their work priorities, policy agendas, and views on the way
forward. This will be a moderated session and promises a lively discussion.
15:15
OFFICIAL CLOSING CEREMONY
Conference Closure: Ms Natalie Briffa Farrugia, Chairperson of EAHSA.
SEE YOU IN AMSTERDAM!
Conference 25 & 26 September 2014
http://uniproject.nl/eahsa/home