Hampshire Highways – Operations and Efficiency Programme for 2015-2017
Hampshire’s Highway’s, Traffic and Transport (H,T&T) has identified a number of tasks to
support its continual development of asset management, to deliver operational efficiencies
and maintain customer focus.
This list of tasks supports and should be read in conjunction with Hampshire’s highway Asset
Management Policy and Strategy documents.
1) Highway Operations Centre
Tasks: To establish a Highway Operations Centre team to manage highway works programmes,
provide real time information (RTI), enable more efficient responses to highway enquires
and provide public, on-line, self help services.
Target: April 2016 for full implementation
Potential efficiency gains:
Channel shift in public contact
Enables ‘digital’ solutions
Provides consistency across the service
Allows quick resolution, with real time information/data
Offers a one-stop shop approach.
2) Contract Management
Tasks: To development a single Highway Maintenance Contract Management Team and to
undertake a Member review of current contract arrangements which challenge current
routine and reactive service delivery models.
Target: Review and team complete, December 2015
Potential efficiency gains:
Provides a leaner service
Continues the development of service optimisation aspirations
Develops the foundation for future contract best practice
3) Contract Procurement
Tasks: To prepare for a new highway contract by completing professional consultant reviews
and peer reviews whilst assessing the potential for regional collaboration to determine
the contract style and content.
Target: Contract in place May 2017 – latest May 2018
Potential efficiency gains:
A reduction in the management resources.
Benchmarking to inform best practice.
Transfer of risk.
Reduction of staff.
4) Traded Services
Tasks: Implementation of a business case being developed in-house to provide professional
highway services for other Local Highway Authorities and fund holders
Target: Development to 2017
Potential efficiency gains:
Maintains professional expertise in the Authority.
Retains the capacity and capability within HCC and Local Authority’s
generally.
Contributes to HCC fixed costs.
Offers VfM for Hampshire and adjacent Local Highway Authorities.
5) Benchmarking
Tasks: Participation with NHT, CQC, SE7 and other regional groups, peer reviews, sharing
information and good practice.
Target: Continual improvement
Potential efficiency gains:
Informed targets and target setting (strategic and contract)
Informed strategy and direction
6) Core Asset Management Work
Tasks: Continual support and reinforcement of asset management principles at all levels and
across the service by: Continuing to support the formal AM structures within highways which direct the
development of AM.
 Improving inventory data to benefit the business and support management decisions.
 Developing lifecycle approaches to assets other than carriageways and structures.
 Developing staff at all levels to think in terms of asset management.
 Developing evidence to support investment decisions whilst challenging routine and
reactive spend.
 Challenging and streamlining highway maintenance and highway management
processes.
Target: Continual development
Potential efficiency gains: Ability to focus resources, reduce reactive spend in favour of
structural improvement.
Improved information to support our budget allocation decisions in
meeting our service and asset condition objectives.
Increase the capacity to inform strategic, tactical and local decisions
and improve transparency.
Explaining our decision making processes by providing better, clearer
information to the public.
7) Improving Resilience
Tasks: To identify and fund a programme of structural maintenance improvements in areas of
the County which have suffered from groundwater and fluvial flooding in recent years.
Target: First schemes to be completed in the 2014/15 planned maintenance programme and
continuing into 15/16.
Potential efficiency gains: A reduction in the need for reactive maintenance and emergency
response.
8) Technology and systems
Tasks: To examine and develop digital technologies, supporting remote , flexible working and
the Highway Operations Centre, providing consistent, RTI services to the customer.
Target: Continual development
Potential efficiency gains:
Streamlining operations
Reducing resources and providing greater consistency and
transparency
Providing an enhanced online service and reducing the routine need
to for personal contact with the public.
Reduced need for local offices to manage the service.
9) National Influence
Tasks: To maintain an active involvement and membership of national highway groups and
providing support to, and participating in national workshops on particular highway
projects.
Targets: Attendance and membership of groups
Potential efficiency gains: Participating in, influencing and sharing national good practice.
10) Recycling Project
Tasks: To develop a business solution which provides an alternative solution to the disposal of
surplus highway materials to tip.
Target: Decision to proceed April 2015
Potential efficiency gains: Maximises the re-use of natural resources and provides income for
Hampshire.