Kaua`i Community College
Annual Program Review for
Media Services
November 26, 2014
Program Description
Unit Description: A subunit under Academic Support, four main technical specialties include:
maintaining the campus media inventory, distance education, voice and data operation and maintenance,
and production services.
Kaua‘i Community College Media Services provides dependable, professional services, ranging from
classroom media support and creative production services to advanced digital media communication
applications. We use innovative and creative approaches to produce publications of the highest possible
quality which enhance the college’s presence online and in print.
Part I. Quantitative Indicators
Annual Report of Academic Support Services Program Data
Unit : Media Services
Demand
Campus Enrollment (FTE)
Number of Faculty
Number of Staff
Efficiency
Number of Media Staff
Average Service Hours
Number of Student Help Hours
Number of Work Orders Completed Media
Technical
Number of Work Orders Completed Media
Graphics
Number of Copies Generated
Number of Copies per FTE Student
Hours of ITV/Videoconference Credit Courses
Distance Students Proctored ITV/Videoconference
Number of Videoconferences
Hours of Videoconference Meetings
Media Budget/FTE Student+Fac+Staff
Classrooms Equipped/Total Classrooms
Effectiveness
Satisfaction Measurements: Classroom
I am satisfied with the customer service.
I am satisfied with the response/delivery time.
If there are procedures for use of equipment, they
are understandable.
I am satisfied with the quality of the work.
1
Quantitative
Measure
2010-2011
Quantitative
Measure
2011-2012
Quantitative
Measure
2012-2013
Quantitative
Measure
2013-2014
775
68
81
780
71
85
802
72
93
814
74
89
3
74
NA
3
74
NA
3
74
NA
3
74
NA
550
588
562
557
355
339
347
424,000
547
1016/1342
160/35
196
392
$203,522/924=$220
37/48
600,000
770
705/1195
140/30
186
372
840,000
1,048
760/1561
90/20
207
414
699,000
860
1075/968
75/10
155
223
37/48
37/48
38/48
4.57
4.53
4.57
4.53
NA
76%
NA
4.5
4.13
4.13
76%
4.7
4.55
4.55
54%
4.1
Satisfaction Measurements: Elec. Maint. & Repair
I am satisfied with the customer service.
I am satisfied with the response/delivery time.
If there are procedures for use of equipment, they
are understandable.
I am satisfied with the quality of the work.
Satisfaction Measurements: Faculty Workroom
I am satisfied with the customer service.
I am satisfied with the response/delivery time.
If there are procedures for use of equipment, they
are understandable
I am satisfied with the quality of the work.
Satisfaction Measurements: Graphics
I am satisfied with the customer service.
I am satisfied with the response/delivery time.
If there are procedures for use of equipment, they
are understandable.
I am satisfied with the quality of the work.
4.57
4.55
4.57
4.55
NA
82%
NA
4.7
4.19
4.19
78%
4.3
4.63
4.63
88%
4.5
4.73
4.73
4.73
4.73
NA
73%
NA
4.7
4.5
4.5
72%
4.7
4.94
4.94
64%
4.6
4.11
4.04
46%
46%
46%
44%
3.9
34%
34%
4.24
54%
54%
Part II. Analysis of the Program
Photocopy Uptime


99.9% = Xerox Model 7775, #1
99.9% = Xerox Model 7775, #2
Note: Percentage uptime based on non-operational time divided by copy room hours of operation (55
hours per week).
Operational Hours per Week, Including Distance Education Programs

74 hours (7:30 a.m. to 10 p.m., Monday to Thursday; 7:30 a.m. to 4 p.m., Friday; 8 a.m. to
5 p.m., Saturday)
ITV and Videoconferencing Support
The third generation of equipment for the Hawai‘i Interactive Television System (HITS) was installed by
Media Services in 2011. The installation and operation of the new system has positive results as seen in
the 2012-13 HITS Student Survey (see ITV Student Survey results). Both received audio and video
quality student satisfaction has increased. One explanation for this can be attributed to the system’s high
definition capabilities with one monitor dedicated to the instructor, one on the instructor’s visual aid, and
a third monitor dedicated to the neighbor island students. This new capability for HITS distance
education classes seems to bring about the learning environment of the traditional face-to-face classroom.
There were comments that the room temperature was too warm. It is assumed that the room in question is
the main HITS classroom (LRC 122). The campus-wide temperature setting is 74 degrees. There is no
separate thermostat in the room to control the temperature. Although the completion of the energy
management system by Chevron was completed in 2013, the old air handler units in the ceiling were not
replaced. This caused higher room temperatures throughout the Learning Resources building because of
aging valves that control the flow of chilled water distribution. The installation of new carpet during the
2
summer of 2012 continues to receive positive comments. Students desired that existing chairs be
replaced. (Note: The entire LRC building is scheduled for complete shutdown beginning June 1, 2015, to
address air conditioning issues. This scheduled one year shutdown will adversely affect all distance
education courses.)
A survey of the limited student population using videoconferencing was conducted (see Polycom
Videoconferencing Student Survey). Those students who have experienced distance education courses by
HITS in the past were particularly critical of the quality of both video and audio received from the
origination site. Non-HITS students comments centered on being somewhat “distanced” from instruction.
Both issues cannot be easily addressed by the non-origination site.
Maintenance/Repair and Classroom Equipment
Media Services’ campus survey uses a 5-point Lickert scale to measure satisfaction for services provided.
Categories of customer service, response time, and quality of work, resulted in a 4.4 rating. As in past
surveys, the lowest scores were in the category of procedures. Procedures in the classroom equipment
resulted in a 4.1 response. To address this issue, Media Services continues to offer two sessions prior to
the first day of instruction on classroom equipment familiarization and procedures for the past five years.
Dates and times are communicated to each division at least a month in advance, and morning and
afternoon sessions are scheduled. No one showed for spring 2013 and only two showed for fall 2014.
Faculty Work Room
Customer service, response time, and quality of work resulted in a 4.7 score. As in the above discussion,
procedures scored the lowest (4.6). To improve this category, Media offers two instructional sessions at
the beginning of each semester. As with classroom equipment procedures, the two sessions each semester
are announced to each division at least a month in advance. Attendance has been marginal; the last
sessions attracted four participants. It is unknown why the total number of copies reproduced increased
by 240,000 from a year ago. Total number of copies made decreased by 20% from the previous year;
however, color copies increase by 13%.
Graphics Department
The Graphics staff person has standing annual work orders for two schedules of classes, a College catalog
and the graduation program/invitation. This department also assists in the printing and production of the
catalog in Media Services. In addition there are numerous program brochures to be updated and copied
each year, various web pages that have to be updated when the College catalog comes out, color copying,
laminating and digital photography connected with marketing projects such as:
Program brochures
 Worked with Marketing Director and created new Kaua`i Community College graphic element to be
used with KCC banners, brochures, flyers, newspaper editorials, etc.
 Created new brochures for Financial Aid, Autobody, Automotive, Culinary, Ho`ouluwehi, and
Language, Arts, and Humanities.
 Created various signages for campus, special events, Performing Arts Center shows, directions, and
programs.
 Formed capstone menus with 2nd year Culinary Program students. Provided graphic services to
produce fine dining menus at the rate of 50 per week for 2 six-week modules for a total of 600 which
3










were produced on the 5550 HP printer. These menus were also electronically sent to Fine Dining
customers.
Produced numerous electronic and print ads for Office of Continuing Education and Training.
Assisted general college, Nursing, Allied Health Program, and Ohana Committee with various
projects.
Created Garden Island Newspaper ads for our schedule of classes and registration information.
Updated campus map.
Produced campus catalog, 1x a year - 8 weeks
Created graduation program, 1x year - 1.5 week
Worked with Sandy for signage for Career Center.
Graphics also does web and hardcopy research for graphics, images, and will create artwork and
visuals for PowerPoint presentations, banners, brochures, posters, and flyers.
11x17 posters - 750+ on 5550 HP printer
Academic and division brochures on Media Copier, total of 3,000+
Miscellaneous:
 Photography: 300+, 100+ electronically sent out and coming in for color printing.
 Large laminator is being used by the Liberal Arts Division, Nursing, Early Childhood Education
Program, Automotive and Auto Body, KCC Counselors, and Science and Math Divisions
 Pouch (small) laminator has been heavily used also, for various signs, displays: 450+
 Various tickets, numbered and trimmed: 2,000+
 Scanning assistance: 75
 Copy machine help: 3.5 + hour or so a week
 Marketing and promotion for the College Wellness Center
 Updates to Student Handbooks
The Academic Support survey showed that 40% (46% in 2013) of the Graphics services customers are
satisfied (agree or strongly agree) with its services. Faculty and staff are satisfied with response time at
the rate of 42% (2% down from last year), and 42% (54% in 2013) are satisfied with the quality of the
work. Fifty-six percent (34% last year) are happy with the equipment procedures. The graphics
department has no “public” equipment other than the color copiers that faculty and staff use so this
measurement should be eliminated in the future. The laminators are used only by the department due to
the cost of the supplies.
Part III. Action Plan
Media Services has eight goals as listed below. Each of these program goals is then aligned with the
Kaua‘i Community College Goals and Strategic Goals chart that follows.
1. Provide and maintain state-of-the-art equipment to support the campus’ communication infrastructure
(electronic, videoconferencing, voice) and technology-enabled learning in both physical and virtual
environments (classroom equipment, HITS, and videoconferencing).
2. Installing and maintaining the campus’ (backbone, horizontal, and vertical) copper and fiber optical
infrastructure for voice and data.
3. Operating communication and teaching/learning technology as needed (including HITS and
videoconferencing).
4. Assisting community groups in the delivery and maintaining and operating of appropriate equipment.
4
5. Supporting the college and its programs through print and electronic media (video production, printed
media, and electronic media).
6. Providing technical and maintenance support for the campus security systems, such as surveillance
cameras, 911 Code Blue, and campus exterior public address system within current policies and
guidelines.
7. Working with ITAC to help ensure current technology is addressed and provided in a cost-effective
manner.
8. Continuing with ongoing efforts in professional development opportunities concentrating in
technology-related fields.
Goal Alignment UH System Goals, Kaua‘i Community
College Goals, and Strategic Goals
5
Program Goals
Goal Alignment UH System Goals, Kaua‘i Community
College Goals, and Strategic Goals
H Goal 1: Educational Effectiveness and Student Success
KCC Goal 1: Access &
KCC Goal 2: Learning and Teaching
Strategic Goals: Student Recruitment, Retention and
Success of All Students and Particularly
o Native Hawaiian students
o Increase success of
Remedial/Developmental Students, focusing
particularly on reading
o Non-traditional Students in Career and
Technical Programs
o Increased Completion of Degrees,
Certificates, and Licensure
o Increase outreach to k-12 to improve college
preparation and to ensure that students are
aware of specific opportunities that KCC
provides, recognizing that outeach must not
be limited to high schools
Relevant Curriculum Development
o Sustainability/Green Jobs/Effectiveness and
Sustainability of the KCC environment
o Health and/or Safety Issues
o DOE-KCC English Alignment
o Improve the quality of distance education by
addressing student readiness, the course
development process, diversity of offerings,
assessment and delivery methods (mobile
learning)
o Increase overall retention and persistence to
graduation or transfer (identify goals and
track by disaggregated groups), with an
additional focus on STEM degrees and
certificates
o Improve the facilitation of
integrative/critical thinking in courses
Completion of
o Course and Program Student Learning
Outcomes (SLOs)
o Course Action Forms (CAFs)
Assessment Activities and Analysis
6
Program Goals
KCC Goal 1: Access
KCC Goal 2: Learning and Teaching
Above goals are addressed by Media Services
Program Goals 1 thru 7.
Goal Alignment UH System Goals, Kaua‘i Community
College Goals, and Strategic Goals
UH Goal 2: A Learning, Research and Service Network
KCC Goal 3: Workforce Development & KCC
Goal 5: Community Development
Strategic Goals: Increased Job Placement and/or
Performance through
o Revised or New Curriculum
o Better Coordination with Business and
Industry
UH Goal 3: A Model Local, Regional and Global
University
KCC Goal 6 Diversity
Strategic Goals:
o Fostering Global Understanding and
Intercultural Competence
Program Goals
KCC Goal 3: Workforce Development
KCC Goal 4: Community Development
Above goals are addressed by Media Services
Program Goals 1, 3, 4, 7, and the Media Services
Advisory Board.
KCC Goal 6: Diversity
Above goal is addressed by Media Services
Program Goals 1, 2, 3, and 5.
o Increased Enrollment and Success of
International Students
UH Goal 4: Investment in Faculty, Staff, Students and
Their Environment
KCC Goal 4: Personal Development
Strategic Goals:
o Professional Development Directed to Any
of the Above Goals
KCC Goal 4: Personal Development
Above goal is addressed by Media Services
Program Goals 3, 7, and 8.
o Enriching Student Experience, Particularly
Directed to Any of the Above Goals
o Increasing the Efficiency, Effectiveness and
Sustainability of the KCC Environment
UH Goal 5: Resources and Stewardship
KCC Goal 5 Community Development
Strategic Goals:
o Reduce Deferred Maintenance
o Address Health and Safety Issues
o Promote Sustainability
7
KCC Goal 5: Community Development
Above goal is addressed by Media Services
Program Goal 6.
Action Plan(s)
PROGRAM GOAL
Program Goal 5
RESOURCES
NEEDED
PERSON(S)
RESP.
TIME- LINE
Provide wider photo
coverage of campus
events
0
SO
Begin F08
Write copy to promote
college events in catalog,
schedule, brochures
$6,900
SO
Begin F08
ACTION ITEM
*New: Improve college
marketing efforts by
improving color images
for brochures, posters,
etc
*New: Improve
customer support using
electronic tablet to
review drafts at their
locale
Provide information for
KCC “spotlight” feature
on
home page.
Indicator of
Improvement
Enhanced
websites,
brochures, print
media, regular
KCC Bulletin
submissions
Enhanced
websites,
brochures, print
media, regular
KCC Bulletin
submissions
PLO Impacted
STATUS
1
Ongoing
1
New brochures are
being developed.
Drafts are due
1/14/11. New ads
for registration were
created.
Begin S10
Ongoing
$2575.00
0
SO
SO
Begin S10
Begin S10
More storage and
updated software
for graphic
support of
programs.
Enhanced
websites,
keep general
public informed
on KCC updates
1
Purchased
postponed
Cancelled
1
New spotlight posted
and biographies and
photos have been
collected
Ongoing
8
PROGRAM GOAL
Program Goal 5
All strategic goals could
potentially be impacted if
they use the services.
ACTION ITEM
New: Improve
marketing by improving
graphic capability to
support the campus and
UCTR: purchase
software upgrades
RESOURCES
NEEDED
PERSON(S)
RESP.
TIME- LINE
$700
SO
Begin S12
F13- new
flyers
Indicator of
Improvement
Create flyer on
graphic services
& distribute
PLO Impacted
1
Upgraded flyers
for campus
programs, UCTR
programs, etc.
STATUS
On going
Ongoing
Create marketing
items to improve
visibility
S14
Program Goal
1, 2, 3
9
Seek funding for
classroom spare
projector bulbs ($500 ea)
4 @ $500=
$2,000
PW
Create survey instrument
for distance education
courses via videoconf.
0
PW
Follow-up survey to
validate classroom
equipment services
0
Smart Board:
Seek funding
and install in LRC 128
$6,000
Implement media
infrastructure for Phase
II building
0
No break in down
time for
projectors
1
Begin S09
Improved
videoconf.
services for DL
1
Ongoing;
conducted
yearly
PW
Begin S09
Improved
services
1
Ongoing;
conducted
yearly
PW
Begin S09
Enhanced
learning
assessments
Installed 06/2010
Multimedia
presentation
equipment for
OCET
classrooms
Completed 06/2010
PW
Begin F09
Begin S09
Purchased 05/2010
Completed
Completed
PROGRAM GOAL
Program Goal 1, 2, 6
Program Goal
1, 2, 8
Program Goal
1, 2, 3, 4, 6
Program Goal 1
RESOURCES
NEEDED
PERSON(S)
RESP.
TIME- LINE
Plan, research
next generation
cabling
0
PW
Begin F10
Higher speed
voice/data
network
infrastructure
Re-install equipment for
renovation of Natural
Science, LRC buildings
0
PW
Begin 2010
New learning
environment
Implement work order
system
0
PW, SO
Dec. 08
Work order
tracking
Develop PD
Subject to
available
funds
$4,500
yearly
PW
PW
FY 2014
99.9% network
uptime
Yearly
Seek
feedback
within
campus
KT
Nov. 06
Changes made
2006 CCSSE extra
questions results say
that 86% of students
are very satisfied or
somewhat satisfied
with the website.
Campusfunded
required if
uptime goal
not met
0
Media Staff
Nov. 07
Established 95%
minimum uptime
ACTION ITEM
Develop & implement
UPS battery replacement
schedule
Website
Photocopy equipment
Establish advisory
committee for catalog
10
Indicator of
Improvement
PLO Impacted
STATUS
Estimated
completion
2011
Completed
Estimated
completion 2011
1
Certifications
1
Completed
Phase 1
implemented
July 2013
Ongoing
Completed
F10 uptime is 99%
Ongoing
SO
S06
Direction on
which medium to
use for catalog
Completed F08
Ongoing
PROGRAM GOAL
ACTION ITEM
Establish advisory
committee for technical
aspects
Program Goal
1,2,3,6
All strategic goals are
impacted by this upgrade.
Program Goal 1
RESOURCES
NEEDED
PERSON(S)
RESP.
TIME- LINE
0
PW
Aug. 09
Enhance
Campus
Cabling
System for
Higher
Speed
Cost: $4000
Add’l $5,000
Enhancing Classroom
Learning Environment
Cost: $1500
PW
F10
Spring 2012
Indicator of
Improvement
PLO Impacted
See Media
Services
Advisory Board
Minutes
Provide higher
bandwidth for
campus
voice/data
STATUS
Second meeting held
Aug. 2010
Ongoing
1
APRU budget
request for $4000 in
2010
Additional $5K
required
PW
S10
Re-stock burnt
bulbs, no backup
projectors exists
Covered in Media
Services Budget
Completed
Unit Goal 1
11
Improving “Procedure”
Category in Data
Analysis
0
PW
CK
S10
Offer each
semester
1
Ongoing
Part IV. Resource Implications
After analyzing the campus’ ability to survive electrical power fluctuations and outages (both
scheduled and unscheduled), a marginal report card was assessed. We lack a comprehensive
replacement plan for our network backup system. This system is based on UPS (Uninterruptible
Power Supply) that serve not only as a backup battery to network equipment, but adds surge protection
and line conditioning. It is critical to note that the campus network is the backbone to all of our
computing requirements to include but not limited to: all 911 emergencies, security cameras,
communication systems, student registration, student financial aid, student classroom outcomes, and
soon all systems that control air conditioning, lighting, and entry door mechanisms. The campus has
already invested in 60 UPS manufactured by American Power Conversion (APC), a subsidiary to
electrical giant Schneider Electric of Canada. APC recommended a three-year replacement battery
plan. The campus has numerous models and differing purchase dates, which in turn yields to differing
battery replacements at differing pricing. Using $300 as the average replacement battery cost (includes
proper environmental disposal, shipping, and applicable taxes), a three-year replacement plan required
a budget allocation of $4,500 per year. This amount was requested in the 2012-2013 APRU process.
The critical need to maintain the campus’ data network system was seen by the APRU process and the
request received the number one ranking. The priority in the replacement plan focused on the units
serving the campus’ server farms. The second round of funding will focus on the UPS serving our key
data switches.
The 2013-2014 APRU funding request addressed the need to provide both voice and data services for
the old student services space construction improvement project. The construction funding did not
include any voice and data infrastructure requirements for occupancy. In order to provide both voice
and data, an APRU request of $2,500 was required. This funding covered the materials (cabling and
terminations) and data switches to provide network services required for 911 emergencies, voice, data,
air conditioning, exterior lighting controls, and entry door mechanisms. Prior to the current
construction, all salvageable materials were removed and is currently used for new positions funded by
general, Title III, CT3T1, and CT3T2 grants since none of the positions included infrastructure needs
for both voice and data.
Part V. Program Learning Outcomes and Assessment
Program Learning Outcome 1: KCC Media Services facilitates learning and teaching by operating,
maintaining, and upgrading the campus communication infrastructure, classroom technology
resources, and equipment essential to accessing virtual learning environments (such as HITS).
Assessment: survey feedback which included uptime/downtime for telephones, HITS, etc., statistics
on classroom use of technology, HITS use, and videoconferencing equipment use. Records of
professional development and training (see PD FY 2013), is based on credentials on needed continuous
education credits required to maintain current certifications in the technology and environmental field.
Professional development addresses the ongoing efforts in Section III (Action Plan 8).
User surveys show high satisfaction with the various media services. Graphic services are at about
48% with 30-40% not applicable which points to a self-marketing deficiency. An action plan has been
created to address this. The uptime/downtime for telephones, HITS, etc. has not been measured at this
time but the copiers have been measured and register almost 100% uptime. The hours of ITV and
videoconferencing courses has remained about the same from 2358 to 2321 hours. The number of
videoconference meetings has also remained about the same with slight increase from 372 to 414
12
hours. Media Services program remains healthy. Users are very satisfied with this service and action
plans center around improving the current data backbone and improving user instructions. Graphics
services are working toward improving their products and services and making people more aware of
the services available.
Part VI. Programs Cost Per SSH
Part VII. Capacity
ITV Student Survey
Test Proctoring
Quality of Receive Video
Quality of Receive Audio
Physical Room Condition
Technical Support Received
Overall Operation
2011
4.75
4.7
4.4
4.7
5.0
4.8
2011-12
4.83
4.83
4.79
4.74
4.87
4.60
2012-13
4.8
4.8
4.8
4.5
4.8
4.7
2013-14
4.8
4.8
4.8
4.2
4.8
4.7
Polycom Videoconferencing Student Survey
Test Proctoring
Quality of Receive Video
Quality of Receive Audio
Physical Room Condition
Technical Support Received
Overall Operation
2010
4.58
4.07
3.92
4.62
4.77
4.62
2011-12
5.0
4.33
4.33
4.33
5.0
4.33
2012-13
NA
4.4
4.4
4.5
4.8
4.5
2013-14
NA
4.4
4.4
4.3
4.8
4.5
2014 Academic Support Services Survey
1. I am:
Response
Percent
Response Count
Faculty
67%
32
Staff
33%
16
Answer Options
answered question
skipped question
13
48
0
2.
Electronic Maintenance and Repair – Outside of the Classroom (Pat W.)
Video systems, overheads, campus cable, cable TV, network wiring (wireless and wired), sound systems, electronic
display, computers, media classroom design, equipment purchases
Answer Options
Strongly
Disagree
Disagree
Neither Agree
Nor Disagree
Agree
Strongly
Agree
N/A
I am satisfied with the response/delivery
1
0
0
10
36
1
time.
If there are procedures for use of
1
2
1
17
21
6
equipment, they are understandable.
I am satisfied with the quality of the
1
0
0
13
32
1
work.
Comments
I am extremely satisfied with the service provided. I appreciate being told when my request must be delayed due to
campus priorities. This communication has greatly helped me plan. For a one person team Pat is extraordinary.
I love Pat! I couldn't live without him setting my polycoms and skype interviews.
Response
Count
48
48
47
11
Pat is the best!! Nothing is too difficult or too last minute!!
There have been occasions when I've had to make very last minute requests and each time, its been filled.
its hard to contact him in urgent situations
Indispensable
There were no instructions in my office, but one I found out the procedure for getting help, the response was
excellent. I am also still very confused about how to get and use the Chromebooks that were bought by LAH.
It is difficult to keep up with all this type of maintenance and repair, especially with so few people. I just wish we
could get newer overheads that handled better resolution.
Thank Goodness for Pat Watase who seems to be available 24/7 and at any time we've ever had an emergency.
I appreciate the efforts of staff and wish there was funding to buy new sound system equipment for guest lecturers,
campus events etc.
Pat Watase is on it!
3.
Classroom Equipment Services (Pat W./Tom K. and Computer Services)
Overhead projectors, Elmos, VCRs, slide projectors, sound systems, video projectors, display systems, language labs,
test scanners
Answer Options
I am satisfied with the response/delivery
time.
I am satisfied with the quality of the
work.
I am satisfied with the technology
training provided for classroom
equipment.
Comments
Strongly
Disagree
Disagree
Neither Agree
Nor Disagree
Agree
Strongly
Agree
N/A
Response
Count
1
1
1
10
27
8
48
1
0
0
9
30
8
48
1
2
5
10
17
13
48
I haven't really used any of the equipment this year but very happy in the past!
what is the priority?
Most faculty in nursing do not use Elmo even though it is available in n124 and n128
There was no training given unless I asked for it. But when I asked Jeff Mexia, he was very quick to respond.
I need a little more training on making a smooth transition with video and sound on the smart boards.
Smart board is never connected. Why the need to call every time you want to use it. It does not get used for that
reason.
14
6
4. Faculty Work Room (Pat W./C. Kali)
Up-to-date equipment, hours of operation, explanation by staff on how to use variety of equipment
Answer Options
I am satisfied with the response/delivery
time.
I am satisfied with the quality of the
work.
I am satisfied with the technology
training provided for equipment in the
tech room.
Comments
Strongly
Disagree
Disagree
Neither Agree
Nor Disagree
Agree
Strongly
Agree
N/A
Response
Count
1
0
1
6
29
11
48
1
0
1
5
30
11
48
2
0
1
5
28
12
48
7
Pat is quick and efficient. Clarice is competent and friendly.
Clarice is so professional in all situations. Pat is irreplaceable and totally unappreciated....the silent worker who has
glued together a fragmented campus without a desire for recognition.
Clarice is always there to help. I would suggest that we all have access to color copies.
Please keep the workroom open until 7pm during in-service week even though the library closes at 4pm
Do not know what a faculty workroom is.
There was no training, so I had to figure everything out on my own.
Clarice is extremely helpful and very nice about wanting to be of assistance.
5.
Graphics Services (Suesue O.)
Graphic design support with logos, brochures, flyers, handouts, banners, posters, PowerPoint
Answer Options
I am satisfied with the customer service.
I am satisfied with the response/delivery
time.
If there are procedures for use of
equipment, they are understandable.
I am satisfied with the quality of the
work.
Comments
15
Strongly
Disagree
Disagree
Neither Agree
Nor Disagree
Agree
Strongly
Agree
N/A
Response
Count
11. I think my capability to instruct has increased as a result of the services provided by:
Strongly
Disagree
Disagree
Neither Agree
Nor Disagree
Agree
Strongly
Agree
N/A
Response
Count
Electronic Maintenance and Repair
1
0
1
13
14
17
46
Instructional Design Services
1
1
4
7
9
25
47
Classroom Equipment Services
1
0
1
16
15
15
48
Faculty Work Room
1
1
3
14
11
15
45
Graphics Services
3
3
4
6
4
26
46
Library Services
1
1
3
18
8
15
46
Tutoring Services
1
0
3
12
12
18
46
Testing Services
1
0
2
7
13
22
45
Comments
Tutoring service--survey should ask separate questions regarding English and Math faculty. Don't know what Will
does. Coco is wonderful.
support is nice... but quality instruction takes place with no technology or with...
As a new faculty member this year, I could have greatly benefited from training in all of these areas. Instead, I had
to figure out whom to ask for what and it's still not entirely clear.
Thank you for everything!
4
Answer Options
12. I think student learning has increased as a result of the services and technologies provided by:
Strongly
Disagree
Disagree
Neither Agree
Nor Disagree
Agree
Strongly
Agree
N/A
Response
Count
Electronic Maintenance and Repair
1
0
2
16
14
14
47
Instructional Design Services
1
0
6
8
8
24
47
Classroom Equipment Services
1
0
1
20
13
12
47
Faculty Work Room
1
1
3
19
7
16
47
Graphics Services
3
3
3
10
2
25
46
Library Services
1
0
3
20
10
13
47
Tutoring Services
1
0
2
11
18
16
48
Testing Services
1
0
3
8
15
19
46
Answer Options
Comments
Tutoring service--faculty--should be divided into the English and Math developmental faculty. I checked NA bec.
answer required.
what percentage of faculty actually use technology to teach? And assess learning ....jeff doesn't even teach online....
The students need to made more aware of what is available to them.
All departments work together to create a good learning environment.
16
4
PD 2013 – 2014
07/09
07/16
08/27
09/05
09/11
09/15-09/19
09/26
10/03
10/07
10/10
10/24
10/31
11/06
11/13
11/13
11/19
11/19
11/20
11/21
12/02
12/04
12/05
12/05
12/11
12/11
12/18
12/19
01/09
01/09
01/14
01/16
01/23
02/04
02/12
02/20
03/06
03/18
03/19
03/26
03/27
03/27
04/01
04/10
04/22
04/23
04/24
17
Cabling solutions in harsh environments, Webinar Commscope
Cabling administration and management, Webinar
Cabling consideration for campus environments, Webinar CI
Cabling for small business environment, Webinar Panduit
TIA-606-B, cabling labeling requirements, Webinar Rhino
BICSI conference and seminars, MGM in Las Vegas
Fiber for high speed & long distance, Webinar OFS
40G and 100G migration, Webinar
5 new A/V technologies that will define next 5 years, Webinar C2G
Collaborative workspace, Webinar Panduit
Green Effects and cabling mismatch, Webinar
Standards update 2013, Webinar Commscope/Leviton/Ber-Tek
Fiber-optic cleaning & testing practicalities, Webinar EXFO
Passive Optical LAN, Webinar JDSU
Making 100G economical, Webinar EXFO
Testing trends for 2014, part 1, Webinar Lightwave
PV codes, Webinar Sandia Labs
I-V PV curve, Webinar Sandia Labs
Test & Troubleshooting FTTH, Webinar Lightwave
EXFO fiber connector cleaning, Webinar
Fiber Bandwidth for AV, Webinar INFOCOMM
Network Identification, Webinar
Video classroom collaboration, Webinar Polycom
Testing trends for 2014, part 2, Webinar Lightwave
High performance computing in finance, Webinar CDW, HP
Fiber & cable management in FTTx networks, Webinar Lightwave
Cabling support for intelligent buildings, Webinar
Layer 1 wireless testing, Webinar EXFO
Diagnosing non-Wife interferences, Webinar Fluke
40G DWDM, Webinar EXFO
Fiber testing innovations, Webinar EXFO
Increasing fiber bandwidth, Webinar FAFL
Challenges of 400G, Webinar EXFO
Passive optical LAN, Webinar Graybar
802.2ac revelation, Webinar Fluke
Fiber dispersion, Webinar EXFO
Altona AT-HDCAT-8ED distribution amp, Webinar Altona
Cabling for Demanding Environments, Webinar
Safety in fiber optic environment, Webinar Light Brigade
Cable density, heat concerns in data centers, Webinar
Maximizing performance for voice, data and power, Webinar BrightTalk
Altona HDVS applications, Webinar Altoona
IEEE 802.11AC, Webinar Fluke
Network closets building blocks, Webinar Eaton
Photovoltaic Commissioning, Webinar Solar Instructor Training Network
Distributed Antenna System, Webinar TE Connect, WESCO
04/29
LEED, Accredited Professional, Existing Building Operation
Maintenance, tested Honolulu
Cabling Standard Update, Webinar Berk-Tek
Altoona single display, Webinar Altoona
Photovoltaic operation & maintenance, Webinar U.S. Dept. of Energy
Optimizing next generation fiber, Webinar Omnitron
10G Wireless Speed, Webinar Berk-Tek
RF Interferences on wireless networks, Webinar
High traffic fiber, Webinar EXFO
Network closets effective managements, Webinar Eaton
Fiber Installation and Maintenance, Webinar Panduit
NABCEP entry level certification, tested/received documentation
40G Data Centers, Webinar, Webinar Light Wave
DAS, LTE, Small Cell, Wi-Fi, Webinar EXFO
Mobile Data Traffic, Webinar EXFO
Hyper Data Centers, Webinar Belden
Pushing LAN Boundaries, Webinar Berk-Tek
PoE power and speed development, Webinar BrightTalk
Fiber Optics – Historical, Webinar LightWave
Best Practices Deploying 802.11ac, Webinar Fluke
Innovations in twisted-pair copper cabling, Berk-Tek
Network closets maximizing uptime, Webinar Eaton
Latest on Wi-Fi design, Webinar WESCO
Video Collaboration Learning Outcomes, Webinar Polycom
04/30
05/06
05/06
05/07
05/08
05/08
05/15
05/20
05/22
05/28
06/03
06/05
06/05
06/10
06/12
06/17
06/18
06/18
06/19
06/19
06/24
06/24
18