Strategic Plan 2014 - 2019 Since its establishment in 1988 Community Gateway has used a strengths based approach in partnering with people with disability, people who are frail aged and carers to maximise their quality of life in the community. Community Gateway is proud of its independence which allows it to provide true choice to its clients and deliver quality client led outcomes. Being a true community based organisation Community Gateway has developed strong relationships with government agencies, service providers and community groups. This allows Community Gateway to be responsive to client needs and offer customised support approaches in a timely manner. Community Gateway will remain passionately independent and connected. Mission The leader in partnering with people to create and maintain independence in truly inclusive communities. The aged care and disability sectors have commenced an unprecedented reform program. Reform that is aimed squarely at providing choice, control and increased funding to people with disability and people who are frail aged. Community Gateway embraces this reform and the benefits it will bring to participants. Vision People achieving their milestones in accessible communities. Of course reform creates challenges and opportunities and as an organisation Community Gateway must rise to the challenges and take advantage of the opportunities to ensure it remains strong and continues to partner with people in achieving their milestones and assist in building inclusive communities. In preparing this strategic plan Community Gateway has sought advice from leaders in the sector, held staff and Board planning consultations and most importantly sought input from our clients through independent client forums. Thank you to everyone involved. 2 This 5 year Strategic Plan outlines the pathway for Community Gateway and is themed around client outcomes, diversification, and a strong and vibrant organisation. It is an ambitious plan as is required in times of such fundamental reform. However, it is a plan that adheres to Community Gateway’s core capabilities and focuses on independent people achieving their milestones in inclusive communities. Craig Thomson Chief Executive Officer Values The client is in control Our approach is strengths based Acknowledge and respect diversity Committed to innovation Outcomes focussed Teamwork based on respect, trust and cooperation Pride and integrity in our work 3 1. Maximising outcomes for our clients Community Gateway will be recognised as a provider of choice due to its client focussed business model and the quality outcomes achieved, we will do this by: Developing a centre of excellence to guide and drive person centredness in all aspects of the organisation Effectively communicating with clients, listening and responding to their needs, feedback and suggestions Being a leader of inclusiveness in the community Conducting research and development for best practice and innovation Measuring and reporting outcomes through the use of innovative client systems. Conducting ongoing staff development programs 2. Diversify Community Gateway will be a leader in the provision of innovative client driven services that meet client’s needs especially where service gaps exist by: Developing new innovative services in line with client needs and wants Developing a broader client base in line with our core capabilities Being a “can do” organisation embracing new ideas and change Developing partnerships and alliances to enhance opportunities for the people we support Developing strong networks and links across the community Using technology to expand our reach to people 4 3. Strengthen the Organisation Community Gateway will remain a strong, sustainable organisation and be viewed as an employer of choice by: Implementing technology to ensure efficient and best practice business systems are in place Maintaining strong Corporate Governance Developing innovative human resource approaches and policies Attracting and retaining highly skilled, passionate and motivated staff to work for Community Gateway Encouraging and supporting ongoing professional development Operating under sound and ethical financial management principles with a special focus on cost management Ensuring our structure supports the goals and objectives of the organisation Meeting and exceeding all quality and regulatory requirements Having a culture of continuous improvement and innovation 5 Measuring Success Objective Maximising Outcomes Community Gateway will be recognised as a provider of choice due to its client focussed business model and the quality outcomes achieved Diversify - Community Gateway will be a leader in the provision of innovative client driven services that meet client’s needs especially where service gaps exist Strengthen the Organisation - Community Gateway will remain a strong, sustainable organisation and be viewed as an employer of choice Measures Regular effective client interaction activities undertaken and outcomes reported and actioned. Person centred centre of excellence is operating effectively throughout all aspects of the organisation. Effectively working with community organisations to develop inclusive capabilities and activities. Viable services created with good attendance and client feedback. Effective partnerships in place providing ‘seamless’ provision of coordinated services to clients across providers IT Infrastructure available and technology programs operating IT&C infrastructure in place and systems effectively supporting business needs Highly skilled Board members regularly attending meetings and undertaking self assessments Staff survey results, satisfactory HR KPI’s such as staff retention rate and staff absence levels Successful recruitment programs conducted 6 Research projects being conducted with findings disseminated publicly. Community Gateway staff regularly presenting at sector forums and conferences Documented cases of innovation reported Relevant client outcome measures developed and reported against Staff regularly attend in-house or external development programs Programs commenced/suppor t provided for people outside of disability, frail aged and carers Evidence of Community Gateway’s community network benefiting clients Regular training and development activities are attended Community Gateway is market competitive Zero report of noncompliance with quality and legislative requirements