Visitor Services Assistant
Marianna Kistler Beach Museum of Art
Campus: Manhattan
Starting date: December 1, 2015
Job Summary:
General Description:
The Visitor Services Assistant works approximately 30 hours per week. Roughly half of these hours are spent as the person in charge (PIC) on
weekends and Thursday evenings, for shifts that cover museum open hours plus 30 min. on each end for opening and closing: 9:30-5:30
Saturday, 11:30-5:30 Sunday; and on Thursday evening, 5:00-8:30 pm. After-hours events and programs, and assigned tasks during regular
business hours make up the remainder of the work week. He/she ensures that events and programs go smoothly, schedules student gallery
attendants (GAs) for duty, and in all ways serves as host to provide excellent experiences for museum visitors, event attendees, and public
program audiences. He/she is responsible for opening and closing the building according to protocols.
Work Schedule:
The VSA must be willing to adjust his/her schedule occasionally; this normally involves staying late on days when programs and events go
beyond regular museum hours. The schedule outside of the mandatory Thursday, Saturday and Sunday hours is negotiable.
Responsibilities:
Qualifications:
Required Qualifications:
 Associate’s degree or equivalent work experience
 Experience hiring, training, guiding and supervising student
employees
 Experience with customer service
 Excellent written and oral communication skills
 Ability to interact effectively with a wide range of people
 Experience with basic computer software (Microsoft Office)
 Willingness to have a moderately flexible schedule
 Ability to stand and walk indoors for the duration of a work
shift
 Ability to use stairs, move and carry objects such as chairs or
microphone stands
 Basic familiarity with AV equipment such as digital projector
and microphones
Preferred Qualifications:
 Bachelor’s degree or equivalent
 Knowledge of first aid and safety procedures
 Experience with security systems and protocols
 Good understanding of a university’s structure, protocols,
and mission
 Proven experience working with diverse internal
(university) and external (community) constituents
How to Apply:
Please send a cover letter, resume and 3 references in one pdf
document to rlonborg@k-state.edu.
Contact Information:
Robin Lonborg
Operations and Finance Manager
rlonborg@k-state.edu
785-532-7718
Kansas State University is an Equal Opportunity Employer of individuals with
disabilities and protected veterans and actively seeks diversity among its
employees. Background check required.
Visitor Services and Gallery Attendant Supervisor 50%
 Serves as PIC during weekend and Thursday evening open
hours, including disarming and arming the alarm system,
supervising student gallery attendants on duty, and working
with the campus security officer assigned to the museum as
needed to ensure safety of the artwork and people in the
building.
 Works with the Senior Educator, who oversees the Gallery
Attendant program, to ensure the effectiveness and
professionalism of the Gallery Attendant student workers in the
museum.

Make monthly schedules for student gallery attendants,
monitor and guide any changes to this schedule, and supervise
GAs while serving as PIC.
 In charge of posting announcements for open GA positions,
interviewing, hiring, and training student GA’s.
 Provides and models excellent customer service to guests,
visitors, and audiences, helping to ensure their safety and
enjoyment while visiting the museum.
 Observes and assists visitors, courteously informs them of rules.
 Works closely with Security officer to handle problems.
 Works closely with the Senior Educator on developing visitor
evaluations and training Gallery Attendants on various data
collection.
 On weekends, VSA will check the mechanical room for steam
valve failure.
Event Host 30%
 Works closely with the Operations Coordinator to serve as host
and PIC for external events hosted by other units, working with
event organizers, caterers (if applicable), facilities staff
members, and museum staff members as needed.
 Serves as host and PIC for the museum’s public programs,
working with caterers (if applicable), facilities staff members,

and museum staff members as needed.
Assists with the creation of event forms and set-up sheets,
participate in Events Meetings; assists with event and
program set-ups as needed.
Administrative Assistant 20%
 Serves as the assistant to the Operations and Finance Manager
on various museum business tasks, including the processing of
payment documents, filing, reviewing policy documents,
managing the gift shop and gift print inventories, stocking
books in the gift shop, processing payments, and other duties as
assigned.
 Participates as needed in trainings and professional
development courses.