Timeline for service providers
Victorian HACC Transition
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From 1 July 2016, Home and Community Care (HACC) services for older Victorians (people
aged 65 years and over, and 50 years and over for Aboriginal and Torres Strait Islander
people) will be funded and managed by the Australian Government’s Department of Health
through the Commonwealth Home Support Programme (CHSP).
Services for younger Victorians (people aged under 65 years and under 50 years for
Aboriginal and Torres Strait Islander people) will continue to be funded and managed by the
Victorian Department of Health and Human Services, with some services and clients
transferring to the National Disability Insurance Scheme as it rolls out in Victoria.
While there will be two processes undertaken to issue separate grant agreements for
services for older and younger people in Victoria, the Department of Health and the Victorian
Department of Health and Human Services (DHHS) will align the timing of them.
What do I need to do to transition to the CHSP?
Below is a timeline of activities required for the transition of Victorian HACC services to the
Commonwealth. During the transition, the Commonwealth Department of Health and the
Victorian Department of Health & Human Services will be working with you to keep you
informed and consulted on the upcoming changes.
This fact sheet lists the key milestones underpinning the transition of Victorian HACC
services for older people to the CHSP. Please note that the timeframes are meant as a
guide, and may be adjusted periodically to include additional detail.
What is happening?
November – December 2015
What do providers need to do?
Service providers attended consultations to receive detailed
information about the transition.
Joint Commonwealth and Victorian Service
provider consultations
December 2015 - February 2016
Proposed funding split letters sent to
providers
The Australian and Victorian governments
will conduct a process to determine an
indicative split of your HACC funding,
largely based on the age profile of your
clients from your data in the HACC
Minimum Data Set (MDS). We will write to
you seeking your confirmation and
acceptance of these details.
Carefully review the information in the letter to determine
whether the split of funding and mapping to the CHSP and Aged
Care Planning Regions reflects your service delivery.
You will need to accept the proposed split or suggest a variation,
supported by evidence, to the information in the response.
The Department of Health and DHHS will discuss with you any
concerns or variations requested to the split of funding and
mapping in the letter.
Mapping services to the CHSP
Victorian HACC services will be mapped to
the new CHSP service type structure.
April – May 2016
Joint Commonwealth and Victorian Service
provider consultations
April – June 2016
Service providers are encouraged to attend these consultations
as the Department will provide further information on the
transition and important information about the new grant
arrangements. The DHHS will provide more information on
arrangements for the Victorian under 65 program.
Your organisation’s relevant authorities need to be available to
sign the new grant agreements.
Letters of offer – CHSP grant agreements
DHHS will provide advice on the variation
to your current DHHS service agreement
Send back your signed grant agreement by the date listed in your
letter of offer.
Talk to your Department of Health Grant Agreement Manager if
you have any issues or concerns about completing this activity for
your CHSP grant agreement or your DHHS program and Service
adviser for under 65 services.
What is happening?
April – June 2016
What do providers need to do?
A range of resources will be available to help you and your
organisation prepare for My Aged Care, including:
Prepare service providers to use My Aged
Care, the provider portal and the DSS Data
Exchange
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Fact sheets;
User guides for the My Aged Care provider Portal;
Videos and webinars; and
Helplines.
Training opportunities and resources will also be available for the
DSS Data Exchange.
More information will be available in February/March 2016.
If you would like to get a head start in terms of familiarising
yourself with some of the processes, there are a range of materials
available at www.dss.gov.au/Myagedcare and
www.dss.gov.au/grants/programme-reporting.
1 July 2016
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Changes take effect
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Providers must comply with all
requirements of the CHSP outlined in
the suite of documents that comprise
the grant agreement.
Clients will be assessed and referred to
CHSP services (delivered by those
service providers who have set up their
organisation in the My Aged Care
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provider portal) via an initial phonebased screening by the My Aged Care
contact centre and a face-to-face
assessment.
Victorian DHHS funding agreement
changed to reflect provision of services
for the under 65 program
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Comply with the requirements outlined in your grant
agreement and supporting documents, including the CHSP
Manual and Guidelines.
If service providers are directly approached by people seeking
Commonwealth funded aged care services, service providers
should refer clients to My Aged Care. My Aged Care contact
centre staff will then facilitate registration which creates a
client record. My Aged Care contact centre staff will ask a
series of questions to understand the client’s needs, and send
referrals for assessment and/or service(s), as required.
Service providers can assist clients with the My Aged Care
registration process by:
 Recording client details in an inbound referral form
(accessed from www.myagedcare.gov.au) that is sent to
the My Aged Care contact centre
 Calling the My Aged Care contact centre with the person to
facilitate registration and screening
 Sending a fax with information about the person.
In cases where it is apparent that urgent care is required,
service delivery may be provided before a client has contacted
My Aged Care. Ultimately clients need to be registered with
My Aged Care, and have their broader needs considered.
For more information visit www.dss.gov.au/MyAgedCare