Northumberland and Tyneside
SEPARATED PARENTS INFORMATION PROGRAMME (SPIP) ADMINISTRATOR
JOB DESCRIPTION
1) JOB TITLE
Separated Parents Information Programme (SPIP) Administrator
2) PLACE OF WORK
3rd Floor, MEA House, Ellison Place, Newcastle upon Tyne NE1 8XS
3) HOURS OF WORK
20 hours per week, Monday to Friday with the flexibility to work extra hours
as and when required during busier times.
4) ACCOUNTABILITY
The SPIP Administrator is responsible to the Operations Manager
5) PURPOSE AND CONTEXT OF THE JOB
The SPIP Administrator is responsible for ensuring an efficient and effective professional administration
service in relation to the delivery of the Separated Parents Information Programme.
6) KEY TASKS
 Answer general SPIP enquiries
 Manage SPIP waiting list
o Send reminder letters
o Reporting back to Court
 Liaise with clients, course facilitators, courts, other course providers, and contractor
 Process SPIP referrals
o Register clients on Excel database and in bespoke system
o Send client letters
o Create client files
 Client bookings
o Book clients on to course
o Register bookings in Excel database and bespoke system
o Send confirmation letters and text
 Preparation of courses
o Coordinate dates with course facilitators
o Book rooms and venue
o Create event on bespoke system
o Ensure there are enough course supplies; handouts, booklets, stationery
 Recording and Reporting
o Record client attendance/non-attendance in Excel database and bespoke system
o Record referrals
o Report to Courts client attendance/non-attendance
o Process monthly claim and invoice to contractor
o Provide data for management as and when required
 Archiving and filing
o Close client files and courses in bespoke system
o Archive client records
 Other tasks as deemed necessary by the Operations Manager
NB: The requirement for confidentiality, concerning clients and the work of counsellors, is absolute and
must be maintained at all times.
Northumberland and Tyneside
SPIP Administrator
Person Specification
SELECTION CRITERIA
CRITERIA
STANDARD
Skills
At least 1 years’ experience of general office administration
Ability to communicate clearly (telephone skills, written, verbal, communication)
Ability to prioritise
Ability to multi-task
Experience of working under pressure and to deadlines
Highly organised
IT literate, minimum of intermediate skills in Microsoft Office such as Word, Excel, Outlook
Experience of using computerised diary systems, CRM systems, databases
Attitude
Commitment to work as part of a team
Commitment to the aims and values of Relate
Flexibility in working hours to provide cover for the service
Discretion and ability to maintain confidentiality