SUSAN SHAHEEN
10228 Greenfield Circle  Parker, Colorado 80134
925-451-1139  susshaheen@gmail.com
Health Sciences Project Manager
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Creative leader with more than 10 years clinical research/healthcare experience
Adept liaison with extensive experience managing complex projects in healthcare
environments
Effective at coordinating with a diverse range of people to complete a project on time
Skilled at improving communication and process issues to promote consensus
Expertise in translating information requests into structured processes for collecting
and analyzing data, and preparing reports
Working knowledge in biostatistics, database development, study design, and
software development
Special expertise in women’s health, neonatology, oncology and nutrition
Experience implementing ambulatory module of an EPIC-based electronic medical
record
Technical Skills
MS Word, Excel, Access, PowerPoint, Visio, SAS, SQL
Education
Master of Science in Nutritional Sciences, University of California, Berkeley, California
Bachelor of Science in Food Science, Kansas State University, Manhattan, Kansas
Professional Experience
Working from home  2013 – present
Caregiver for a family member
Moved from Surprise, Arizona to Parker, Colorado
Health Services Advisory Group, Phoenix, Arizona  2012
Quality Measurement Manager
Provided administrative support for the CMS Measure Management System which develops
healthcare quality measures
TriWest Healthcare Alliance, Phoenix, Arizona  2011 – 2012
Quality Management Study Coordinator
Evaluated the quality of care being received by 2.9 million TRICARE beneficiaries by analyzing
administrative claims data and making comparisons with national guidelines and publically reported
quality indicators.
Accomplishments:
 Lead a team of research nurses and computer programmers in conducting multiple, concurrent,
quality studies that were reported on time to the Department of Defense.
 Wrote and presented detailed study reports which summarized the scientific literature , explained
how data were obtained, analyzed and compared statistically to baseline or benchmark values
 Wrote programming instructions to obtain defined data from the claims administrative and
pharmacy databases. Wrote queries for both the COGNOS and SQL databases. Created large
Access databases and statistically analyzed data.
 Created study tools for data abstraction from medical records and trained the nurse reviewers in
the purpose of their use in the study.
Resume
SUSAN SHAHEEN  Page 2 of 3 susshaheen@gmail.com
Banner SunHealth Research Institute, Sun City, Arizona  2010
Pre-Mortem Clinical Supervisor, Brain & Body Donation Program
Oversaw the clinical data collection for the Brain and Body Donation program at a research facility
focusing on age-related conditions such as Alzheimer’s, Parkinson’s, arthritis, and cancer
Accomplishments:
 Supervised 3 clinical staff and monitored data quality for the approximately 200 donors that
received annual biological, neurological and neuropsychological testing each year.
 Created custom reports and maintained scheduled reporting to Arizona Alzheimer’s Disease
Core Consortium (AADCC) and National Alzheimer’s Coordinating Center.
 Developed working relationship with the AADCC data collecting center at ASU and coordinated
the reconciliation of more than 400 data concerns that had accumulated before my arrival.
 Identified process improvements that eliminated problems relating to missed data.
Children’s Hospital & Research Center, Oakland, California  2009 – 2010
Study Coordinator
Coordinated a Phase I-II, sponsor-investigator led clinical trial evaluating the use of Simvastatin in
sickle cell patients cared for at a nationally recognized pediatric teaching and research medical
center.
Accomplishments:
 Increased accessibility and efficiency by developing an Access database with linked forms for
tracking patient enrollment, data storage and analysis of sickle cell patient data.
 Eliminated issues relating to poor communication between departments, patients, and
investigators, resulting in better data quality and increased recruitment.
 Prepared study documentation for FDA grant audit and complete study review.
 Ensured effective regulatory reporting for complex study that required reports sent to IRB, funding
agency, and project manager for investigational new drug application.
Valley Emergency Physicians, Oakland, California  2008
Data Analyst
Developed SQL server-based form for web-based data collection of patient satisfaction survey data
Accomplishments:
 Enabled successful receipt of HCAPS patient satisfaction survey data collected on the Valley
Emergency Physicians from 23 medical centers using a web-based SQL server application.
 Created trending summary reports of the patient satisfaction survey data for each emergency
room physician
US ONCOLOGY, Berkeley, California  2006 – 2008
Clinical Informatics Analyst II
Key member of a team that created and maintained clinical content software for leading integrated
oncology company’s physician’s network electronic medical record
Accomplishments:
 Worked with QA, IT, and physician advisor teams to design interactive templates for gathering
patient care data using specialized (iKnowmed) software.
 Coordinated scheduling, testing, and delivery of new software releases
 Assisted implementation teams with training as system grew from 40 clinics to more than 460
Resume
SUSAN SHAHEEN  Page 3 of 3 susshaheen@gmail.com
Kaiser Permanente HealthConnect, Oakland, California  2005 – 2006
Project Manager II
Managed a team that implemented the HealthConnect ambulatory suite electronic medical record at
a large non-profit integrated healthcare organization
Accomplishments:
 Coordinated the work of between eight to 60 business analysts, application coordinators, and
senior analysts to bring the HealthConnect ambulatory suite live for several clinical departments
in two medical centers
 Established clinical decision-making committees for each department to compile requirements,
set timelines, schedule training, and manage go-live activities
 Negotiated process changes and worked one on one with clinical leadership to inform and
encourage acceptance of the new ways of documenting and communicating
 Oversaw workflow documentation, hardware mapping, content development, strategy design, and
clinical staff training.
 Became SME on use of the OB/GYN interface and trained the trainers responsible for training
groups of clinical staff
Kaiser Permanente Division of Research, Oakland, California  2002 – 2005
Research Associate III
Supervised a team of research assistants, research associates and computer programmers who
collected, managed, analyzed and reported neonatal and perinatal data on all the babies born in a
Kaiser Permanente northern California facility for use in quality improvement and research projects
Accomplishments:
 Developed a system to monitor data quality which included running SAS programs with
algorithms written to screen for outlying data values.
 Designed, defined and coordinated the production of a very high quality semi-annual report of
data on all babies that were admitted to any of the six, level III Neonatal Intensive Care Units
(NICUs). The data were used for quality assurance and utilization review and were sent to the
NICU Directors and Chiefs of OB/GYN and Pediatrics.
 Supported the development of a severity-of-illness score, the Richardson Score, that could be
used for risk adjustment and predicting respiratory outcomes in newborns, using post-birth
physiological and biochemical data.
 Managed creation of training materials for implementing the use of the Richardson Score in the
clinics, and co-authored a publication for Journal of Pediatrics.
 Reported data to internal quality assurance groups for inclusion into reports for JAHCO, P4P, and
NCQA and to CPQCC (California Perinatal Quality Care Collaborative) according to a specific
protocol
 Worked with research teams to design studies, prepare proposals and budgets, create data
collection forms and coordinate poster production
 Coordinated FDA-regulated pharmaceutical clinical trial encompassing six NICUs. Prepared
budget, research proposal, and documentation. Led negotiations with pharmaceutical company.
Recruited neonatologists and NICU nurses as sub-investigators and data collectors.
 Assisted in training research teams on conducting FDA-regulated drug trials. Ensured regulatory
compliance and enrollment tracking in a CTMS database.
Resume