211info job description
Oregon Maternal & Child Health Specialist
Status: Full time, exempt
Reports to: Community Information Center Manager
Core functions: The Maternal & Child Health (MCH) Specialist will provide MCH
content expertise for the daily operations of 211info, as well as support the 211 Family
Info and Oregon Health Connect programs to improve outcomes for women, children
and families across the state. The MCH Specialist will work on a 211info team to help
women, children and families to facilitate connections with health and social service
programs. The MCH Specialist will answer phone calls and texts, respond to online
inquiries and provide information and education about preconception, pregnancy and
perinatal concerns; women, children and family health; and infant, child and adolescent
development, behavior and learning. The MCH Specialist will make referrals and
connections to services and follow up with clients to ensure that their needs were met.
Core values: 211info is the community resource where people turn in times of need.
Our central information hub empowers Oregon and Southwest Washington
communities by helping people identify, navigate and connect with the local resources
they need. 211info is aggressive about using technology, data management and social
services trends reporting to best serve its customers. The agency has a fun and dynamic
team environment, with a deep respect for one another and a focus on expertise and
excellence in all aspects of our work.
Key duties and responsibilities:
 Answer phone calls, texts and/or respond to electronic forms of communication
related to preconception, pregnancy and perinatal concerns; women, children and
family health; and infant, child and adolescent development, behavior and learning,
 Listen, assess and respond to the needs of diverse customers from all ethnic and
socio-economic backgrounds.
 Refer customers to maternal and child health and social services such as Oregon
MothersCare, home visiting, WIC and other nutritional resources, parenting classes
and supports for basic needs and other resources.
 Train 211info staff about specific MCH topics.
 Work with and support the Maternal & Child Health Liaison in partnering with
Oregon’s MCH, WIC and Adolescent, Genetic & Reproductive Health Sections and
others.
 Collaborate with local, regional and state organizations to ensure MCH needs are
being met.
211info job description
 Partner with the Maternal & Child Health Liaison and outreach staff to ensure that
MCH information is integrated into 211info operations.
 Meet deadlines for required reports on customer data, referrals, trends and unmet
needs.
 Other duties as assigned.
211info leadership principles:
 Remember that our mission is at the heart of our decisions.
 Build a curious, open-minded and participative environment.
 Listen to others, consider their viewpoints and respect diversity.
 Take the initiative to solve problems and resolve conflict. Be helpful.
 Admit mistakes and ask for help.
 Accept and provide constructive and effective feedback.
 Embrace innovation through a dedication to community improvement.
 Express ideas clearly and coherently.
 Use our metrics and processes to promote excellence.
 Look at the big picture. Outputs (individual metrics) are important, but
outcomes (customer service at all levels) are most important.
Qualifications:
 Master’s degree in public health, nursing, social work or related field strongly
preferred; comparable work experience also considered.
 Strong knowledge of public health and maternal and child health principles and
practices.
 English/Spanish bilingual is required.
 Strong understanding of maternal and child health resources, research and
evidence-informed practices.
 One year of experience working in maternal and child health, early childhood,
education, family health or related field.
 At least one year of experience providing information and referral to community
and health programs.
 Commitment to 211info’s mission and excellent customer service delivery.
 Integrity and institutional loyalty with high standards of excellence and accuracy.
 Analytical skills to identify practical solutions to barriers and service gaps that
prevent individuals and families from receiving the assistance they need.
 Demonstrated ability and willingness to meet deadlines as a competent team player
in a fast-paced working environment; must handle multiple projects simultaneously,
take initiative and work independently and collaboratively
 High level of maturity and ability to interact successfully with diverse
constituencies.
211info job description
 Excellent written and verbal communication skills with attention to detail.
 Ability to use standard business application software programs.
Agreement:
Upon acceptance of employment, employee and supervisor’s signatures confirm that
this job description has been reviewed and is understood to define the scope of work to
be completed. I understand that this in no way constitutes an exhaustive list of my job
duties, and that essential job functions/results may be subject to change at any time. The
work schedule and program procedures are subject to change at any time. Continued
employment after any change shall constitute acceptance by the employee.
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