Clinical Manager
Dayton YWCA Position Announcement
The Dayton YWCA, dedicated to the empowerment of women and the elimination of racism, seeks an
energetic, dedicated person to be an integral part of the leadership team. The Clinical Manager is
responsible for ensuring quality therapeutic and case management services for all programs within the
YWCA. This person assures that the highest standards are met for the clinical aspects of the YWCA,
including working along with the Operations Manager to ensure a comprehensive safety net. The Clinical
Manager supervises all case management staff, ensuring productivity of case managers and that
mechanisms are in place to measure client satisfaction. The Clinical Manager also participates in short
and long range planning for program development and agency direction.
PRIMARY RESPONSIBILITIES:
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Responsible for oversight of the clinical needs of the YWCA clients and residents, assuring the
highest standards for safe and ethical administration of the organization’s clinical programs.
Participates in policy reviews, strategic planning, and program analysis for optimal outcome
achievement and client satisfaction.
Collaborates with all case management and shelter staff to ensure a holistic approach to shelter
services and housing offered and client services received.
Assures accuracy of records and documentation of service delivery, billing statements and
security controls, as well as accurate and timely reporting of statistical data.
Takes part in supervisory and agency administrative meetings.
Learns and understands HMIS/Service Point and Unity databases.
Operates within approved budget.
Monitors cost center activity and expenses; allocates costs to the appropriate grants within the
budget.
Supports daily operations to assure that all program goals and objectives are met.
Oversees all assessments of incoming residents.
Provides crisis counseling and coordinates the more complex mental health/substance abuse
issues or situations.
Develops/supervises individual goal plans and intervention strategies, while assuring all case
managers follow basic standards and best practices for clinical intervention.
Develops domestic violence structured curriculum and procedures for resident support, DV
education and other group work.
Recruits, schedules and monitors community service providers for presentations and on-site
services, in conjunction with other managers.
Assures consistent delivery of child assessments and professional interventions on referrals,
including developmental and mental health assessments and therapeutic interventions of
sheltered children.
Oversees hiring process and management of case management staff, working to provide
direction, motivation and relevant training when needed.
Responsible for the direct supervision of case management staff, including but not limited to
scheduling; maintaining supervisory records and documentation; scheduling meetings,
evaluations and coaching as appropriate; providing clinical supervision; and promoting staff
development and morale.
Represents the YWCA Dayton professionally and is engaged with community collaborators when
needed and applicable.
SKILLS, QUALIFICATIONS AND EXPERIENCE:
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Experience with advocacy issues highly preferred.
Knowledge and understanding of domestic violence, homelessness and residential settings
preferred.
3-5 years supervisory experience preferred.
Understanding of agency liability and client responsibility.
Knowledge of issues relevant to target population.
High level written and verbal communication skills required; and an ability to relate with poise and
self-confidence to diverse groups and stakeholders.
Keen understanding of the YWCA USA and Dayton YWCA mission, vision, history and programs.
Developed skills in relational savvy, with the ability to establish rapport with a culturally diverse
population.
Demonstrated commitment to and championing of the organizational mission and vision.
Must be able to work independently and be an enthusiastic self-starter, who is intelligent, highly
creative and innovative in designing and planning, hard-working, punctual, detail-oriented, and
personable, with strong organizational skills
EDUCATION & EXPERIENCE:
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A Master’s degree in Social Work, Counseling or related field is required.
Licensed Independent Social Worker with Supervision License (LISW-S) is required.
Progressive learner.
Proven accountable leader.
Experience working in deadline-driven environments.
Ability to work well in a team environment, handle multiple assignments and meet the needs of
various stakeholders.
Ability to monitor and meet both internal and external stakeholder’s goals.
COMMITMENT TO SERVICE:
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Must be responsive to the needs and request of staff, volunteers, donors and Board of Directors.
Must extend courtesy, friendliness and overall respect to all of the above.
Will collaborate with other staff and/or departments to meet the needs of the organization.
Will be available to times and events when evenings and weekends will be required to fulfill
duties.
INTERPERSONAL COMMUNICATION/TEAMWORK:
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Listens well, shares work-related information, is open to others’ perspectives, work styles and
methods.
Willingly collaborates and cooperates with others in the organization.
Develops effective working relationships at all levels and values these relationships as critical to
effective work.
Ability to address conflict in a respectful manner.
Expresses ideas clearly and effectively both verbally and in writing.
DEPENDABILITY/PUNCTUALITY:
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Ability to prioritize work to meet deadlines.
Consistently follows through on projects and issues.
Flexible, adaptable and responsive to change.
Ability to adequately respond to requests and demands in a timely manner.
Adapts at modifying plans/strategies as needed to best meet the needs of those involved.
Please submit a letter of interest and your resume to:
YWCA OF DAYTON
Human Resource Department
141 West Third Street
Dayton, Ohio 45402
Or hr@ywcadayton.org
Dayton Young Women’s Christian Association Culture and Values
Empowering Women and Eliminating Racism
The YWCA continues to advocate for the disenfranchised and embolden women, both nationally and
locally. With 141 years of dedicated service to women, children and communities of color, the Dayton
YW’s culture continues to stand in the gap; being a voice that ensures peace, justice, freedom and dignity
will continue to be the foundation in all decisions and programs that are implemented.
Our programs are centered on providing services to meet the needs in their communities. These include:
domestic violence assistance, shelter assistance, teen and youth services and clinical supportive care.
More importantly, we create communities among women that develop leadership in a supportive
environment, foster diversity and bring about change in advocacy.
The YWCA Dayton is part of an organizational structure that leverages the collective strength of local
associations and the national organization into a unified national movement; joined through the
comprehensive mission of being dedicated to eliminating racism, empowering women and promoting
peace, justice, freedom and dignity for all.