Sul Ross State University
Position Description
Official Title: Enrollment Services Specialist Salary Group: 10
Job Code: 4051
Summary
Function: Manages employment function for all University positions including staff and faculty.
Scope: Exercising sound independent judgment handles the entire employment process
communicating
with University department heads and applicants seeking employment.
Duties
Coordinate building and maintenance of schedules which includes: -Set a calendar of dates for
distribution to department heads/deans and support staff for schedule prep for each semester
to develop a calendar timeline. -Email schedules to departments, deans, support staff and
Provost as called for in the calendar -Complete entry of classes in Banner, including assigning
classrooms -Send follow-up emails to departments, deans and support staff that have not
responded to initial contact -Order Access reports between each schedule round and before
registration starts to check banner entry -Email list of classes to Midland College for room
assignments -Update online program codes -Email staff and faculty about setting maximum
enrollments -Notify students, staff and faculty by email when schedules are available on
LoboOnline.
Provides individuals and general public with information about the University and attends
various functions to assist with events. Processes travel applications and vouchers for travel.
Prepares annual mail outs as necessary. Operates administrative computer for entering data
querying, and compiling reports; maintain department enrollment services web pages. Assist
with NCAA Division III athletics compliance as directed by registrar. Arranges appointments and
manages correspondence for Enrollment Services office. Works extensively within the Banner
software related to enrollment services. Answers telephone calls, determines priorities,
prepares responses, and/or responds in an appropriate and timely fashion; Ensures that the
Enrollment Services expense reports and membership invoices are processed regularly and
accurately. Assists current and prospective students with admissions, financial aid, registration,
and scholarship questions. Provides assistance at SOAR, Lobo Days, and Sully Showcase events.
Requisitions and maintains supplies of office materials. Uses Banner for requisitioning supplies
and compiling financial reports. Provides individuals and general public with information about
the University and attends various functions to assist with events. Processes travel applications
and vouchers for travel. Prepares annual mail outs as necessary. Operates administrative
computer for entering data querying, and compiling reports.
Work closely with the AVP for Enrollment Management and Registrar to ensure timely room
rescheduling and maintenance of room scheduling software. Work closely with the registrar
and associate registrar and to maintain electronic room schedule and complete CBM building
and room usage state report. This position will also play a role in certifying degree plans for
graduation. Arrange appointments and manage correspondence for Enrollment Services office.
Work extensively within the Banner software related to enrollment services. Answer telephone
calls, determines priorities, prepares responses, and/or responds in an appropriate and timely
fashion; Ensure that the Enrollment Services expense reports and membership invoices are
processed regularly and accurately. Assist current and prospective students with admissions,
financial aid, registration, and scholarship questions. Provide assistance at SOAR, Lobo Days,
Sully Showcase events, and graduation.
Additional Responsibilities: Responsible for personal safety and the safety of others; must
exercise due caution and practice safe work habits at all times. Position is Security Sensitive
Supervision
Received: Reports to the Assistant Vice President for Enrollment Management
Given: May supervise student employees.
Education
Required: Bachelor’s Degree
Preferred:
Experience
Required: Three years of experience in enrollment management or a related customer service
environment.
Preferred: Direct experience working in a university setting such as financial assistance,
admissions, records, or cashiers.
Equipment/Skills
Required: Good communication skills (written and verbal) and the ability to effectively work
with students and co-workers during busy, stressful times; experience with office computer
applications (word processing, spreadsheets, databases and prefer Banner knowledge); able to
sit and use the computer for long periods of time; able to use computer keyboard and have 10
key calculator skills; able to communicate via telephone, email and chat professionally. Some
weekend work will be required. Must be able to work under stress, work independently and as
a team member and to deal with people in a professional manner.
Preferred: Bilingual (English/Spanish) skills.
Working Conditions
Usual: Must be able to work a flexible schedule. Position is Security Sensitive.
Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior
approval of the Human Resources Director.
Updated: October 2015