Student
Job
Description
Student Success Coach
WHAT YOU WILL LEARN:
You will learn “real world” work skills such as time management, conflict resolution, balancing priorities, managing finances,
interpersonal communication, customer service experience, working with people from diverse backgrounds and working as part of a
team. Although your job in the Division of Student Life may not be directly related to your future profession, the skills you learn here
will help you in your chosen career path and give you valuable work experience to strengthen your resume
BASIC FUNCTION AND RESPONSIBILITY: Assist first-year students with academic- and community-based transitional
issues with a focus on underrepresented student populations. The Student Success Coach position will utilize retention and data
collection software (MAP-Works) and university colleagues to identify the moderately at-risk students and determine areas of
concern for these targeted populations.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
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Meet and follow up with students experiencing transitional issues.
Meet and follow up with students from marginalized populations experiencing transitional issues or who have encountered
racism, microaggressions, or incidents of bias in the residence halls.
Act as a role model and keep a positive attitude while working to build an inclusive multicultural community.
Record all interactions and meetings with students and refer students to other resources as needed.
Assist with the general promotion of services offered throughout university departments.
Respond to applicable referrals and follow up as needed.
Assist Residence Education staff with program evaluation and provide recommendations to enhance position
responsibilities, strategic plans, and university initiatives in regards to serving our underrepresented student population.
Conduct floor walks of assigned buildings (bi-weekly).
Maintain a bulletin board with resources, upcoming events, and office hours (monthly).
Attend Resident Assistant staff meetings in assigned buildings to report common concerns or trends (monthly).
Attend regular supervision meetings (weekly or bi-weekly).
Attend staff training (August and January).
SUPERVISION RECEIVED: General supervision received from Residence Life Program Coordinator or designee. Hall
Coordinator may provide direction and assign tasks as needed.
SUPERVISION EXERCISED: None
QUALIFICATIONS:
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Minimum cumulative 3.0 GPA
Good judicial standing with the University of Iowa.
Minimum of 30 semester hours completed at the University of Iowa.
Enrolled as a student at the University of Iowa
Excellent (written and verbal) communication skills and ability to be positive and respectful in working with a diverse
population.
Excellent organizational skills.
Reasonable experience in using computers, including Word and email.
Reasonable experience in handling multiple assignments.
Must successfully complete a criminal background check.
SALARY: $9.27 per hour
EMPLOYMENT PERIOD: Academic Year, mid-August to mid-May.
WORK HOURS: This position is limited to 15 hours per week.
This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and
shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any
way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular
expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.