Services Description GPSoC Service Name Vision Outcome Manager GPSoC Service ID INPS L3.01 Service Overview Vision Outcomes Manager (VOM) is an powerful, innovative and locally adaptable Healthcare information and management system that provides IT support for clinicians and CCGs to improve clinical outcomes for the local population. Vision outcomes manager has been used to: Standardise the delivery of care across GP practices and clinicians Improve compliance with local care policies Reduce the number of inappropriate referrals Implement locally defined care pathways to improve care management and clinical outcomes Simple pathway design and deployment Pathways, with corresponding trigger criteria and data entry templates, are designed and built, without the need for any programming effort, to specifically meet local requirements. New pathways are automatically distributed to all GP practices in the area from a central console. Automatic prompts and guidance for GPs GPs are made aware of local pathways during the patient consultation if the patient meets the specified trigger criteria. The pathway can include background information, risk calculators and gold standard data entry templates based on NICE guidelines. Intelligent pathways will lead the user and adapt as clinical data is recorded, e.g. the ability to refer a patient can be disabled until the complete list of locally defined referral criteria has been submitted. Central reporting for CCGs and health boards Vision Outcome Manager is a secure, cloud-based service. CCG or health board staff can monitor compliance with local pathways and generate cross practice reports detailing any aspect of a particular pathway. However, central pathway reporting does not allow patients to be identified. Typical uses Pathways currently being used include: Ensuring locally favoured clinical dressings are used for wound care Making sure NHS Health Checks are completed thoroughly Making sure diabetic patients receive appropriate treatment Reducing the number of unnecessary colorectomy referrals and identifying additional patients that should be referred Vision Outcome Manager provides help, guidance and assistance during the GP consultation in support of local health improvement initiatives and QOF. Vision Outcome Manager can be configured to provide a standard data entry interface for a community of GPs regardless of the GP clinical system utilized by the practice. Vision Outcome Manager will support the entry of key data to the patient record and provide easy to use reporting features that complement the reporting facilities in the host clinical system. The Vision Outcome Manager suite includes a standalone web based portal that will allow non-practice healthcare professionals to review and contribute to care pathways. Case Studies Not included Support Helpdesk support INPS employs over 100 staff engaged in Customer Support and Service Delivery functions supporting NHS organisations and end users in all 4 home countries. End user support is provided by our Service Desk based in South London. The Service Desk staffs maintain ownership of all incidents and manage to a successful conclusion more than 600 tickets a day. End users can report incidents via phone or web\mail channels and have access to the service desk portal to manage their tickets. Incident Management (including severity classification and fix times) Formal Operating Level Agreements are in place with second line and other technical support departments to ensure that incidents are resolved within the agreed service level. There is a close relationship between the INPS Incident Management and Problem Management processes to ensure effective problem and defect management. Dependencies Service Availability Availability Standard: 99.9% within Core Support hours (subject to local arrangements) Helpdesk Standard: During Core Support hours (subject to local arrangements) Service Dependencies For non INPS practices the core software needs to be installed at the practice prior to activation of any of the Vision Outcomes Manager modules. If the software is already installed, then the relevant module is just activated as described below. The core software is installed on a client workstation within a practice and/or on the hosted GP System. The INPS Order Process instigates contact with the GP Surgery to complete this procedure which is completed by remote installation. All Vision Outcome Manager modules require licencing before activation. Licences are issued on receipt of a valid, endorsed order. Third Party Dependencies There are no Third party dependencies Infrastructure Dependencies Vision Outcomes Manager will operate with the following principal GP systems: INPS Vision – LAN and AEROS hosted environment TPP SystmOne EMIS Web The Vision Outcome Manager client is currently configured operate on the following workstation platforms: Win XP SP3 Win NT SP2 Windows Vista Windows 7 Windows 8 (planned to be tested and released) Vision Outcomes Manager minimum workstation specification: Win XP SP3 1GB HD 1GB Ram Local Personnel Dependencies At the start of the order process, INPS will collect details of a named contact art each participating practice: Sub-Contractor(s) Practice Name Practice Address Practice Postcode Practice Contact Name Practice Contact Details (email and phone) Practice current clinical system Practice Code CCG Name CCG Code BlueBay Medical Systems Ltd partner with INPS to deliver Vision Outcome Manager. Pricing Information Implementation Charges Service Charges £50 per Practice and £650 per new template (training and implementation) Charge Description Unit Price (exc VAT); EMIS/ TPP practice core module Central Organisation Dashboard Template (10 separate pathway forms) Maximum charge 25+ templates £375 per annum per practice license charge £1500 per annum Comprised: £1,000 licence and £500 support £50/end user/annum £75/end user/annum 70% licence fees and 30% support fees Exit Charges none Invoicing Terms Licence – annual in advance Support quarterly in arrears Implementation – when complete according to an upfront milestone plan agreed with customer Payment Terms 30 days Discounts On going annual pricing capped after 25 templates Resource Based Pricing Training £50 per practice included in implementation charges above Other Pricing Information None