Birmingham Airport
Candidate Specification
JOB TITLE: Travel Trade Executive
GRADE RANGE: B
DEPARTMENT: Aviation Development
REPORTS TO: Business Development Manager
HOW TO BE
ASSESSED
KNOWLEDGE
SKILLS/ABILITIES
1.
Current knowledge of the airlines and routes provided from
Birmingham Airport
A.I
2.
Current knowledge of facilities and services provided by
Birmingham Airport
A.I
3.
An up-to-date knowledge of effective office systems and
procedures
A.I
4.
An understanding of the principles of relationship building
I
5.
An appreciation of confidential information and awareness
of what can be shared with the outside community
I
6.
An appreciation of the challenges facing the travel industry
I
7.
Knowledge of impact awareness of one’s behaviour on the
Airport’s reputation and revenue
A.I
8.
Understand the customer’s needs and work to exceed
expectations
A
9.
Understand the business and make sound commercial
judgements
A
10. Understand what is to be achieved and how to achieve the
best results for the business in mind
A
11. Computer packages including Microsoft office suite
A
12. Report writing skills; capable of addressing a variety of
audiences
A.I.T
13. Presentation Skills; articulate and confidence to address a
variety of audiences verbally
A.I.T
14. Be able to provide feedback to the team to assist with
increasing passenger numbers
A.T
15. Able to maintain focus and perform effectively under
pressure
I
16. Ability to self-motivate and to motivate others
A.I
17. Ability to use own initiative and take direction
A.I
Birmingham Airport
Candidate Specification
18. Ability to work as part of a team, but also to work as an
individual
19. Ability to prioritise and organise meetings and visits
20. Ability to form relationships with a range of personalities
and backgrounds
EXPERIENCE
A.I
A.I.T
A
21. Excellent organisational skills to meet campaign objectives
A.T
22. Effective time management and prioritising skills
A.I.T
23. Proven recent experience within a Travel Agency
environment
A.I
24. Experience of working in a flexible and challenging
environment
A.I
25. Experience of effective communication and influencing
skills for dealing with wide range of external and internal
contacts
A.I
26. Experience of contributing to strategic and tactical travel
industry plans
A
27. Experience of producing and delivering presentations
A.I
28. Experience of attending and managing events
A.I
29. Experience of working towards targets successfully
A
30. Experience of monitoring and evaluating the outcome of
campaigns
A
31. Experience of managing difficult situations
A.I
32. Experience in managing difficult relationships
A.I
33. Experience in delivering a positive image
A.I
EDUCATIONAL
QUALIFICATION
34. Educated to GCSE standard or equivalent
HR
OTHER
ATTRIBUTES
35. Flexibility and willingness to work irregular hours and
weekends as necessary – and to encompass short-term
alterations
A.I
36. Willingness and ability to take part in activities, some of
which may not be travel trade related
A.I
37. Willing and able (e.g. passport) to work away from the
airport, to spend nights away, and to travel in the UK or
overseas
A
38. Confident public speaker
I
39. Must hold a current full clean EU/UK Driving Licence
HR
Birmingham Airport
Candidate Specification
40. Ability to use a digital camera and produce professionally
imaged documents
A
41. Display commitment to Birmingham Airport and to the team
HR.A
42. Previous 5 year checkable history (e.g. work, study,
employment, home worker), willing to undertake a Criminal
Record Check
HR
Birmingham Airport is working towards equal opportunities in employment and all
employees are required to operate within the spirit of the Company’s Equal
Opportunities Policy.
HR Manager
Department Head