Youth and Shelter Services, Inc.
JOB DESCRIPTION
JOB TITLE: Integrated Health Services Nurse Care Manager
SUPERVISOR: Integrated Health Services Program Coordinator
SUPERVISES: N/A
POSITION SUMMARY:
Serve as a member of an Interdisciplinary Team for Integrated Health Services (IHS) and play an active
role in designing an integrated care plan for children and their families. The Nurse Care Manager is
primarily responsible for facilitating patient care, anticipating patient care needs, individualizing patient
care and adjusting or modifying the nursing plan of care as appropriate. The Nurse Care Manager will
utilize effective technical skills for the provision of safe and appropriate care for providing integrated
care coordination services to high-risk clients.
QUALIFICATIONS REQUIRED:
Education/Experience:
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Licensed RN
Knowledge and work experience with mental health and child welfare.
QUALIFICATIONS DESIRED:
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N/A
ESSENTIAL FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES:
DIRECT SERVICE RESPONSIBILITIES:
 Use available data, such as assessments, participant evaluations, and service observations to
identify health and wellness needs to develop individualized care coordination plans.
 Promote client health and ensure personal health goals are included in care coordination plan.
 Support ongoing collaboration between physical health and behavioral health providers.
 Provide health education to clients on preventing and managing chronic conditions.
 Provide self-management support and development of self-management/relapse plans to
assist clients in meeting personal health goals.
 Collaborate with IHS team to address treatment barriers for high-risk clients.
 Monitor high-risk care coordination plans and facilitate communication with treating
providers as necessary.
 Educate clients and their families or care advocates in wellness, medication and behavioral
health services.
 Develop symptom response and crisis plans as necessary to ensure more appropriate use of
physician visits rather than ER use and hospital admissions.
 Schedule and coordinate initial, crisis, intake and other appointments with clients.
 Complete required written reports and documentation according to policy.
 Provide transportation to appointment when necessary.
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Demonstrate flexibility in job duties and schedule in order to serve clients and to assist
reaching benchmark standards.
Participate in ongoing quality improvement efforts and monitor/evaluate service outcomes.
Attend regularly scheduled meetings and training sessions to enhance team performance.
Participate in various workgroup and committee activities to support efforts to improve the
quality of services.
Assist with client enrollment process.
Accomplish all tasks as appropriately assigned or requested.
NON-ESSENTIAL FUNCTIONS:
 Other duties, as assigned
SUCCESS FACTORS/JOB COMPETENCIES:
Knowledge:
 Customer service skills.
 Computer proficiency.
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Strong knowledge base of existing community resources, public and private.
Be knowledgeable of word processing software with proficient computer skills, including
Microsoft Office, specifically Word and Excel, and be able to type approximately 60
wpm accurately.
Possess knowledge of office machines, phone systems and protocol.
Skills:
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Use verbal and written communication to work effectively with co-workers and other
professionals in a clear, positive, and productive manner, including writing skills,
punctuation and basic grammar.
Demonstrate sound judgment, decision making and problem solving skills.
Time management skills and ability to be flexible.
Confidence to communicate in outreach to other community organizations and personnel.
Abilities:
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Interact professionally with clients and models appropriate behaviors.
Prioritize work activities, use time efficiently and develop realistic action plans.
Be able to maintain confidentiality with all aspects of information in accordance with
practice, State and Federal regulations.
Be open to new ideas and accept feedback from others.
Speak, read and write the English language.
Understand and adhere to agency policies and procedures.
Demonstrate emotional maturity.
Commitment to agency values and mission.
Ability to handle multiple tasks.
Have reliable and regular job attendance.
Physically move to access all YSS locations.
Ability to obtain a valid Iowa driver’s license and maintain a good driving record or other ways
of accomplishing job requirements that require travel.
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PHYSICAL DEMANDS AND WORK ENVIRONMENT: Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
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Physical Demands: While performing duties of the job, the employee is regularly required to
stand; walk; may need to sit for extended periods of time; use stairs, as needed; use hands to
finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear.
Physically move to access all YSS locations. Employee must occasionally lift and/or move up
to 15 pounds. Specific vision abilities required by the job include close vision, distance
vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee may occasionally be exposed to
weather conditions prevalent at the time.
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Work Environment: The noise level in the work environment is usually moderate.
PERFORMANCE STANDARDS:
 Annual performance appraisal.
 Attainment of annual goals established between supervisor and employee.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee.
Approved by CEO
Date
ACKNOWLEDGMENT OF REVIEW AND APPROVAL:
This job description has been discussed and reviewed by me. I understand that the job description will
be reviewed at the time of each evaluation.
Signature
Date
Employee's Name
Signature
Date
Supervisor's Name
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