Shadbolt Park House Surgery
“The Surgery in the Park”
Patients’ Participation Group Meeting
Monday 25th January 2016, 7.00 pm
1.
Attendees:
Frank Brown (Chair)
Victor Sibley (Joint Chair)
Kate Laws (Partner)
Gareth Bowen-Perkins (Partner)
Nicky Goulter (Practice Manager)
Jean Shrubb (Minutes)
Sue Brown
James Shrubb
Maureen Grimwood
Ann Turner
Ken Robinson
Colin Petley
Carole Brough
Sue Armstrong
Apologies:
Lesley Merson (Assistant Practice Manager/Reception Manager)
Pam Keane
Eileen Cosgrove
c.c.
Lynne Bristo (Head Nurse)
MINUTES OF THE LAST MEETING
The minutes of the last meeting were agreed as an accurate account of the
meeting, signed off by the Chairman which will be kept at the surgery for
safekeeping.
2.
FB
Complete
NG
End March
CC/
Partners
ASAP
AGM and PATIENT SURVEY
11th April 2016 at 7.00 p.m. is the date of the PPG AGM meeting.
Prior to this meeting the annual patient survey will be conducted. It is a short
one page questionnaire which has already been sourced. Communications
Committee and Partners to meet to finalise logistics and date for the survey,
and members of the PPG who have volunteered to administer the
questionnaire are:
Jean Shrubb
Victor Sibley
Maureen Grimwood
4.
BY WHEN
MATTERS ARISING
KL met with Heather Patel regarding article in residents’ publication giving
advice to patients, and it was felt that together with the Newsletter and the
Practice Leaflet, that a lot of information was already being communicated.
NG confirmed there is now 2800 email address registered on the surgery
database, which will enable the Newsletter to be emailed out to them in
future.
3.
ACTION
Ann Turner
Ken Robinson
Carole Brough
PPG Area Group
VS confirmed a meeting had taken place with the local PPG Area Group but
he was unable to attend and as yet no minutes had been issued.
He mentioned the initiative of direct referral via Ophthalmologists, KL
confirmed that this service was about to happen in the very near future. This
would save a lot of time and man hours for the surgery.
5.
NAPP UPDATE
VS circulated the latest NAPP publication. The main item for discussion was
this item below:
2. Reducing missed appointments (DNAs)
The Department of Health has published results of a trial of a system of text message reminders
to reduce missed hospital outpatient appointments. DNAs (Did Not Attend) are a significant
problem in most GP practices and some have used text reminders. Results of this randomised
controlled trial of the reminder message sent to outpatients showed that if the message included
the specific cost to the NHS of not attending, the patient was more likely to attend or rearrange
their appointment – rather than miss it. Read the report here
https://www.gov.uk/government/publications/reducing-missed-hospital-appointments-using-textmessages/a-zero-cost-way-to-reduce-missed-hospital-appointments
GB-P commented he would see if it was possible to add a sentence, showing the cost of DNA
appointments on the reminders at Shadbolt.
4. Patient Choice: Outpatient appointment - your right to choose
Research shows that patients referred for outpatient appointments are often unaware of their
right to choose where the appointment takes place and which consultant’s team treats them.
NHS England’s Patient Choice Unit invites the public, patients and carers to regional patient
engagement events between 18th February and 3rd March in London, Birmingham, Leeds,
Southampton, Bristol, Newcastle on Tyne to find out what patients know about their legal rights
to choice and how they would like to receive information about outpatient appointment options.
Findings will inform improvements to the national patient choice programme and help to shape
an awareness raising campaign. You can register at this link and choose “Patient choice
engagement events” All reasonable travel expenses will be covered and lunch provided. Further
information from Oliver Wilkinson oliver.wilkinson@nhs.net / 0113 825 1448
GB-P
When
Possible
ALL
He mentioned anyone wishing to attend is very welcome. If so, please can
they inform fellow members of the PPG if they are attending.
8. Patient Online: Getting more patients online
Thanks to those PPGs who responded to the item on this topic in December’s e-bulletin to tell us
about how a PPG has supported the practice in improving patients' access to online services. If
your PPG is actively engaged in introducing these services, explaining the process to
other patients, demonstrating the facilities in a practice computer, organising classes for
those who have not used computers or have language or other access barriers, or in any
other way, please contact Edith Todd at edith.todd@napp.org.uk who is collating these
experiences to pass on to others.
SPHS are well up to speed with this requirement.
10. Antiviral medicines for prophylaxis and treatment of ‘flu: NICE guidance
On 8th January the Department of Health issued a letter, advising that GPs and other prescribers
working in primary care in England may now prescribe at NHS expense antiviral medicines for
the prophylaxis and treatment of influenza, in accordance with NICE guidance.
GB-P confirmed it is now OK to prescribe antiviral medicines where
necessary.
GB-P
When
Possible
FLU VACCINES VIA PHARMCISTS
Pharmacies are now injecting risk groups with the flu vaccine, while this is a
very good service, it is unfortunate that not all the information on who, why,
when, is being fed through to the surgery. GB-P to check with admin staff if
in fact this information is being passed through, and whether it is being
entered onto the database.
6.
HEALTHWATCH UPDATE
VS confirmed that the patient survey had been carried out, and results
published, but SPHS were not included in this. No reason has been
obtained, VS to investigate further. He had however added his and Frank
Brown’s contact details to their database.
Healthwatch Surrey are keen to visit functioning PPGs to see how they work,
and SPHS has been identified as one of the most successful.
Congratulations were given to both the PPG and the Surgery.
7.
CQC INSPECTION DAY
The practice was inspected for the whole of Tuesday 12th January. The
whole surgery worked very hard prior to this date to ensure everything was in
place for the inspection.
The informal feedback was positive and they were certainly extremely
VS
Next
Meeting
impressed with the PPG. They couldn't fault the clinical care given by the
practice which was really satisfying. They also said the general
atmosphere of the practice and the teamwork and respect shown between
the staff was excellent.
There were the odd admin protocols that were in need to attention, but
overall a very positive and satisfying outcome. The final score will be given
in 6-8 weeks time, but congratulations were given to all the staff for their hard
work in achieving this. Once published the link will be circulated to all
members for their info.
8.
SURGERY UPDATE
The CQC Inspection has taken all the practice energies but the surgery did
have the staff Away Day last week where several topics were discussed,
amongst those were:
The new protocols
Chaperones – reception staff to be trained for when nurses not
available
Carers Policy – referrals to Surrey Independent Living Council
How to improve/make more efficient back office running of surgery
One of the HCA has broken her ankle so the surgery is one person down.
Missed appointments are an issue – a good number each month are being
logged. Surgery confirmed when a family has missed 3 in a row then a letter
is issued. If this continues, then discussion as to whether to allow further
appointments to be booked will be made.
Surgery
As
Necesary
KL reinforced the initiative whereby SPHS has joined with 20 other practices
in the area to offer extended surgery opening hours, so a GP can be seen at
another practice, during the anti social hours via the surgery. These are
mainly used for non-urgent cases/everyday cases. Hours 18.30 – 21.30
Monday to Friday: 09.00 – 13.00 Saturday.
Bookings via PRACTICE
STAFF if appointments are needed during these times so if normal SPHS
surgery hours are not possible, then these can be offered.
Hopefully this will stop no shows, and this item to be added to the next
Newsletter, along with the possibility of adding something about the cost
involved of DNA’s to text reminders.
Patient Numbers – GB-P confirmed the surgery is now at almost capacity
levels with patients – 8050 in total. Therefore going forward priority will be
given to those within the catchment area.
CADU at Epsom Hospital is a fast track diagnosis facility whereby patients
can be referred there for immediate testing, thereby alleviating the need for
hospital admissions.
9.
FUND RAISING
The Christmas Tombola day raised £230, and together with a donation of £50
from a patient, the total sum raised is £280.
KL Confirmed receiving an anonymous donation of enough money to
purchase the new ECG machine which is wonderful. A big thank you to the
donor for the very generous offer was made by the PPG.
This means the money raised via the tombola, and the £200 in the PPG fund
can now go towards two new pieces of equipment for the surgery:
Foetal Heart Monitor
Spirometer
To this end, AT kindly agreed to contact Eber Kington to see if there was any
chance of additional funding for these pieces of equipment.
It was felt beneficial to produce publication posters for the surgery around the
fundraising, i.e.
AT
ASAP
Thermometer showing progress
Articles in the newsletter
Etc.
AT kindly offered the surgery a stall at the Big Day Out at Shadbolt Park on
18th June.
Tombola, cake sale etc. to be included – any additional
suggestions for ways to raise more funds greatly received.
10.
ALL
Next
Meeting
ALL
ASAP
COMMUNICATIONS COMMITTEE
The next newsletter is to be around Easter time – end March.
The content of which will include, in no particular order:
CQC score results
AGM Date
Patient Choice website link
DNA patients – numbers and costs involved
Thank you to everyone for the fundraising
Fundraising for the FHM – majoring on baby pictures
Out of Hours GP appointments via Ebbisham Centre
CADU – Epsom Hospital
Request for emails to receive Newsletter
Request for Tombola for Big Day Out
AGE UK phone in facility
Quote of the day
11.
WEBSITE
GB-P confirmed the new Website is now live. A lot of hard work and
frustration has gone into achieving this new website and the whole group
congratulated Gareth B-P for his outstanding role in achieving this.
All updates and additions are now being handled in house and members of
staff are being trained to update this on a regular basis.
The whole PPG were very impressed and praised everyone involved for the
tremendous new website.
12.
ANY OTHER BUSINESS
AGE UK
VS informed the group of the AGE UK initiative of Telephone Befriending,
whereby those living alone/lonely have a phone line they can call at any time.
GB-P mentioned a patient who is already taking advantage of this. This item
to be included in the next Newsletter, together with the website link – see
below:
http://www.ageuk.org.uk/health-wellbeing/relationships-and-family/telephonebefriending/
13.
DATE OF THE NEXT MEETING
The date of the next meeting is the AGM Monday 11th April 2016 at 7.00
p.m. at Shadbolt Park House Surgery.
The meeting closed at 8.50 p.m.
I confirm this is a true and accurate account of the meeting.
………………………………………. (CHAIR)
……………………………………………… (DATE)