Direct Payments
Customer 6 week Courtesy Calls Answers
2015
Quarter 1
(January – March)
Count of Answer
Answer
Question
Do You Know What You Need To Send With Your Monitoring Form?
Do You Need Assistance With The Forms?
Do You Understand Your Responsibilities As An Employer?
Has A Copy Of Your Employer’s Insurance Certificate Been Sent To The Direct Payments Team?
Has The Service Or Services Met Your Expectations?
Have You Changed Your Pa Or Agency Since The Service Started?
Have You Completed The First Form?
Have You Obtained The Employer’s Insurance?
Have You Paid For The Service Or Services You Have Received?
Have You Purchased The Equipment Needed, Started Your Course Or Joined The Gym?
Have You Received Invoices (Bills) From The Agency Or Payroll?
Have You Set Up A Payroll Service?
Is Your Pa Or Agency Providing The Service As Agreed?
No
Grand Total
N/A
0
14
0
0
0
15
0
0
0
0
0
0
0
0
0
2
2
0
0
2
2
0
13
2
2
2
Yes
15
1
12
12
15
0
13
13
15
2
13
13
13
Grand
Total
15
15
15
15
15
15
15
15
15
15
15
15
15
15
Quarter 2
(April – June)
Count of Answer
Answer
Question
Do You Know What You Need To Send With Your Monitoring Form?
Do You Need Assistance With The Forms?
Do You Understand Your Responsibilities As An Employer?
Has A Copy Of Your Employer’s Insurance Certificate Been Sent To The Direct Payments Team?
Has The Service Or Services Met Your Expectations?
Have You Changed Your Pa Or Agency Since The Service Started?
Have You Completed The First Form?
Have You Obtained The Employer’s Insurance?
Have You Paid For The Service Or Services You Have Received?
Have You Purchased The Equipment Needed, Started Your Course Or Joined The Gym?
Have You Received Invoices (Bills) From The Agency Or Payroll?
Have You Set Up A Payroll Service?
Is Your Pa Or Agency Providing The Service As Agreed?
No
Grand Total
N/A
0
17
0
0
0
16
0
0
2
2
0
0
1
5
5
5
5
2
5
5
5
0
20
5
5
5
Yes
17
0
17
17
20
1
17
17
20
0
17
17
16
Grand
Total
22
22
22
22
22
22
22
22
22
22
22
22
22
22
Quarter 3
(July - September)
Count of Answer
Answer
Question
Do You Know What You Need To Send With Your Monitoring Form?
Do You Need Assistance With The Forms?
Do You Understand Your Responsibilities As An Employer?
Has A Copy Of Your Employer’s Insurance Certificate Been Sent To The Direct Payments Team?
Has The Service Or Services Met Your Expectations?
Have You Changed Your Pa Or Agency Since The Service Started?
Have You Completed The First Form?
Have You Obtained The Employer’s Insurance?
Have You Paid For The Service Or Services You Have Received?
Have You Purchased The Equipment Needed, Started Your Course Or Joined The Gym?
Have You Received Invoices (Bills) From The Agency Or Payroll?
Have You Set Up A Payroll Service?
Is Your Pa Or Agency Providing The Service As Agreed?
No
Grand Total
N/A
0
9
0
0
0
9
0
0
1
0
1
1
0
5
5
5
6
5
5
5
5
5
10
5
5
5
Yes
10
1
10
9
10
1
10
10
9
5
9
9
10
Grand
Total
15
15
15
15
15
15
15
15
15
15
15
15
15
15
Quarter 4
(October – December)
Count of Answer
Answer
Question
Do You Know What You Need To Send With Your Monitoring Form?
Do You Need Assistance With The Forms?
Do You Understand Your Responsibilities As An Employer?
Has A Copy Of Your Employer’s Insurance Certificate Been Sent To The Direct Payments Team?
Has The Service Or Services Met Your Expectations?
Have You Changed Your Pa Or Agency Since The Service Started?
Have You Completed The First Form?
Have You Obtained The Employer’s Insurance?
Have You Paid For The Service Or Services You Have Received?
Have You Purchased The Equipment Needed, Started Your Course Or Joined The Gym?
Have You Received Invoices (Bills) From The Agency Or Payroll?
Have You Set Up A Payroll Service?
Is Your Pa Or Agency Providing The Service As Agreed?
No
Grand Total
N/A
Yes
Grand
Total