COMM 620: Communication Technology for Health and Social
Services
Fall 2009
Wednesdays, 1-3:50 pm, ASC 301D
Instructor: Margaret McLaughlin margaretlmclaughlin@gmail.com
213-740-3938 Office Hour: 1:15 pm Mondays or by appointment 301-D
Annenberg School
http://www-rcf.usc.edu/~mmclaugh/620
Description:
Study of development and implementation of new communication technologies in health
and social services: changing role of the patient in health care; Internet health
information seeking; social networking for health; medical simulation and training; games
for health; telemedicine; digital divide issues in access to health information.
Textbook:
Murero, M. and Rice, R. (2006). The Internet and Health Care: Theory, Research and
Practice. Lawrence Erlbaum Associates.
Glanz, K., Rimer, B., & Viswanath, K. (2008). Health Behavior and Health Education:
Theory, Research, and Practice (4th edition). Jossey-Bass.
Parker, J., & Thorson, E. (2009). Health Communication in the New Media Landscape.
Springer Publishing Company.
Class Requirements:
1. Complete and present a data-based term paper on some aspect of health
communication technology
2. Lead discussion and prepare abstracts for two of the weekly topics
3. Participate in the design and analysis of a survey module for ANHCS
Student Presentation Slides
Class Slides
Readings:
Wednesday August 26
Wednesday September 2
Wednesday September 9
Wednesday September 16
Wednesday September 23
Wednesday September 30
Wednesday October 7
Wednesday October 14
Wednesday October 21
Wednesday October 28
Wednesday November 4
Overview
Using Theory to Promote Healthful Behaviors
Using Theory to Promote Healthful Behaviors, II
NANCY
Changing Role of Patients in Health Care
AMANDA
Health Social Capital NAN
Online Health Information Seeking, I YUJUNG
Online Health Information Seeking, II YOUNGJI
Seniors, Internet Use and Access to Health
Information ZHENG
Provider Patient Communication via Digital
Means/Online Interventions, 1 NAN 2 AMANDA
Technology-Assisted Medical Interpretation for
LEP Patients JINGBO
Telemedicine 1 ZHENG
Telemedicine 2 NANCY
Games and Virtual Environments for Health
JINGBO
Online Support Groups and Social Networking
YUJUNG
Mobile Health Systems: Wireless Approaches
YOUNGJI
Last Class Day; presentation of papers
Wednesday November 11
Wednesday November 18
Wednesday November 25
Wednesday December 2
Wednesday August 26 Overview, Intro
Ahern, D. K., Kreslake, J. N., & Phalen, J. M. (2006).What Is eHealth (6): Perspectives
on the evolution of ehealth research. Journal of Medical Internet Research, 8(1):e4
Owen, N., Fotheringham, M. J., & Marcus, B. H. (2002). Communication technology and
health behavior change. In K. Glanz, B. K. Rimer, & F. M. Lewis (Eds.), Health behavior
and health education (3rd ed., pp. 510-529) San Francisco, CA: Jossey-Bass
Duffy, M. E., & thorson, E. (2009). Emerging trends in the new media landscape. In
Parker, J. C., & Thorson, E. Health communication in the new media Landscape.
Springer Publishing Co.
Wednesday September 2
Using Theory to Promote Healthful Behaviors, I
Painter JE, Borba CP, Hynes M, Mays D, Glanz K. The use of theory in health behavior
research from 2000 to 2005: a systematic review. Ann Behav Med. 2008 Jun;35(3):35862. Epub 2008 Jul 17.
Sallis ,J, Owen N, & Fisher E. (2008). Ecological models of health behavior. In Glanz, K,
Rimer, B & Viswanath K. (Eds.), Health behavior and health education: Theory,
research, and practice. 4th ed. (pp. 465-482). Jossey-Bass.
Weinstein, N. D., & Sandman, P. D. (2002). The Precaution Adoption Process model
and its application. In R. J. DiClemente, R. A. Crosby, & M. C. Kegler (Eds.) Emerging
theories in health promotion practice and research: Strategies for improving public
health (pp. 16-39). San Francisco, CA: Jossey-Bass.
Dearing, J. W. (2004). Improving the state of health programming by using diffusion
theory. Journal of Health Communication, 9, Supplement 1 , 21-36.
Wednesday September 9 Using Theory to Promote Healthful Behaviors, II
*Prochaska, J. O, Redding, C. A., & Evers, K. E. (2008). The Transtheoretical Model
and stages of change. In Glanz, K, Rimer, B & Viswanath K. (Eds.), Health behavior and
health education: Theory, research, and practice. 4th ed. (pp. 97-122). Jossey-Bass.
*Champion, V. L, & Skinner, C. S. (2008). The health belief model. In Glanz, K, Rimer,
B & Viswanath K. (Eds.), Health behavior and health education: Theory, research, and
practice. 4th ed. (pp. 45-66). Jossey-Bass.
*Dutta-Bergman, M. J. (2006). Media use theory and Internet use for health care. In
Murero, M., & Rice, R. E. (2006). The internet and health care: Theory, research and
practice. Mahwah, NJ: Lawrence Erlbaum. (Chapter 5)
Fishbein, M, & Yzer, M. C. (2003). Using theory to design effective health behavior
interventions. Communication Theory, 13 (2), 164–183.
*Brewer, N. T., & Rimer, B. K. (2008). Perspectives on health behavior theories that
focus on individuals. In Glanz, K, Rimer, B & Viswanath K. (Eds.), Health behavior and
health education: Theory, research, and practice. 4th ed. (pp. 149-166). Jossey-Bass.
Wednesday September 16
Changing Role of Patients in Health Care
*Hesse, B. W. (2009). Enhancing consumer involvement in health care. In J. C. Parker,
& E. Thorson (Eds.), Health communication in the new media landscape. (pp. 93-116).
New York, NY, US: Springer Publishing Co.
*Rice, R. E., & Katz, J. Internet use in physician practice and patient interaction. In
Murero, M., & Rice, R. E. (2006). The Internet and Health Care: Theory, Research and
Practice. Mahwah, NJ: Lawrence Erlbaum. (Chapter 8)
Hardey, M. (2008). ‘E-health’: The Internet and the transformation of patients into
consumers and producers of health knowledge. . In L. C. Lederman (Ed.), Beyond
these walls: Readings in health communication (pp. 154-164). New York: Oxford
University Press.
Broom, A. (2008). Virtually he@lthy: The impact of Internet use on disease experience
and the doctor-patient relationship. In L. C. Lederman (Ed.), Beyond these walls:
Readings in health communication (pp. 92-109). New York: Oxford University Press.
*Rimal, R. J. Ratzan, S. C., Arntson, P., & Freimuth, V. S. (2008). Reconceptualizing
the ‘patient’: Health care promotion as increasing citizens’ decision-making
competencies. In L. C. Lederman (Ed.), Beyond these walls: Readings in health
communication (pp. 143-153). New York: Oxford University Press.
Ahmad, F., Hudak, P. L., Bercovitz, K., Hollenberg, E., & Levinson, W. (2006). Are
physicians ready for patients with Internet-based health iInformation? Journal of Medical
Internet Research, 8.
*Lowrey, W., & Anderson, W. (2006). The impact of Internet use on the public perception
of physicians: A perspective from the sociology of professions literature. Health
Communication, 19, 125-131.
Wednesday September 23
Health Social Capital
Guest: Dr. Maryalice Jordan-Marsh, School of Social Work
Moore, S., Haines, V., Hawe, P., & Shiell, A. (2006). Lost in translation: A genealogy of
the "social capital" concept in public health.
Journal of Epidemiology & Community Health, 60, 729-734
Folland, S. (2007). Does "community social capital" contribute to population health?
Social Science & Medicine, 64, 2342-2354.
Thorson, E., & Beaudoin, C. (2004). The impact of a health campaign on health social
capital. Journal of Health Communication, 9, 167-194.
Yip, W., Subramaniana, S. V., Mitchella, A. D., Leeb, D., Wang, J., & Kawachia, I.
(2007).
Does social capital enhance health and well-being? Evidence from rural China. Social
Science and Medicine, 64, 35-49
Webber, M. P., & Huxley, P. J. (2007). Measuring access to social capital: The validity
and reliability of the Resource Generator-UK and its association with common mental
disorder. Social Science & Medicine, 65, 481-492.
Wednesday September 30
Online health information seeking, I
Fox, S., & Jones, S. (2009). The Social Life of Health Information. Pew Internet and
American Life Project.
Sillence, E., Briggs, P., Harris, P. H., & Fishwick, L. (2007). How do patients evaluate
and make use of online health information? Social Science & Medicine, 64, 9, 18531862.
Tang, E., & Lee, W. (2006). Singpore internet users’ health information search:
Motivation, perception of information searches, and self-efficacy. In Murero, M., & Rice,
R. E. (2006). The Internet and health care: Theory, research and practice. Mahwah,
NJ: Lawrence Erlbaum. (Chapter 6)
Davis, J. J., Cross, E., & Crowley, J., Pharmaceutical web sites and the communication
of risk information. (2007). Journal of Health Communication, 12, 1, 29-39.
Eysenbach G, & Köhler C. (2003). What is the prevalence of health-related searches on
the World Wide Web? Qualitative and quantitative analysis of search engine queries on
the Internet. AMIA Annual Symposium Proceedings, 225–229.
Shuyler, K. S., & Knight, K. M. (2003). What are patients seeking when they turn to the
Internet? Qualitative content analysis of questions asked by visitors to an orthopaedics
Web site. Journal of Medical Internet Research, 5, 4.
Wednesday October 7
Online Health Information Seeking, II
Rogers, E, & Farkas, M. (2009). Making the grade: Identification of evidence-based
communication messages. In J. C. Parker, & E. Thorson (Eds.), Health communication
in the new media landscape. (pp. 93-116). New York, NY, US: Springer Publishing Co.
Peterson, G., Asiani, P, & Williams, K. A. (2003). How do consumers search for and
appraise information on medicines on the Internet? A Qualitative Study Using Focus
Groups. Journal of Medical Internet Research, 5(4)
Josefsson, U. (2006). Patients’ online information-seeking behavior. In Murero, M., &
Rice, R. E. (2006). The Internet and health care: Theory, research and practice.
Mahwah, NJ: Lawrence Erlbaum. (Chapter 7)
Bass, S. B., Ruzek, S. B., Gordon, T. F., Fleisher, L., McKeown-Conn, N., & Moore, D.
(2006). Relationship of Internet health information use with patient behavior and selfefficacy: Experiences of newly diagnosed cancer patients who contact the National
Cancer Institute's Cancer Information Service. Journal of Health Communication, 11,
219-236.
Czaja R, Manfredi C, &b Price J. (2003). The determinants and consequences of
information seeking among cancer patients. Journal of Health Communication, 8, 529–
62.
Mayer, D. K., Terrin, N. C., Kreps, G. L., Menon, U., McCance, K., Parsons, S. K., &
Mooney, K. H. (2007). Cancer survivors information seeking behaviors: A comparison of
survivors who do and do not seek information about cancer. Patient Education and
Counseling, 65, 342-350.
Wednesday October 14 Seniors, Internet Use and Access to Health Information
Jung, Y., Peng, W., Moran, M., Jin, S., Jordan-Marsh, M., McLaughlin, M. L., Albright, J.,
Cody, M., & Silverstein, M. (in press). Low-income minority seniors’ enrollment in a
Cyber Café: Psychological barriers to crossing the digital divide. Educational
Gerontology.
Godfrey, M., & Johnson, O. (2009). Digital circles of support: Meeting the information
needs of older people. Computers in Human Behavior, 25(2), 633-642.
E-Health and the elderly: How seniors use the Internet for health information. Key
findings from a national survey of older Americans. (2005). Kaiser Family Foundation.
Kurniawan, S.H., & Zaphiris, P. (2003). Web health information architecture for older
adults. In B. Shneiderman, J. Lazar, & M. Ivory (Eds.) IT and Online Society, Special
Issue on Web Navigation, 1 (3), 2003, 42-63, Stanford University, USA.
Alpay, L. >, Toussaint, P. J., Ezendam, N. P. M, Rovekamp, T., Graafmans, W. C., &
Westendorp, R. G. J. (2004). Easing Internet access of health information for elderly
users. Health Informatics Journal, 10 (3), 185-194.
Campbell, R., & Nolfi, D. (2005). Teaching elderly aults to use the Internet to access
health care information: Before-after study. Journal of Medical Internet Research, 7, 2.
Wednesday October 21 Provider patient communication via digital
means/Online interventions
Eckler, P., Worsowica, G., & Downey, K. (2009). Improving physician-patient
communication. In J. C. Parker, & E. Thorson (Eds.), Health communication in the new
media landscape. (pp. 93-116). New York, NY, US: Springer Publishing Co.
Brooks, R. G., & Menachemi, N. (2006). Physicians’ use of email with patients: Factors
influencing electronic communication and adherence to best practices. Journal of
Medical Internet Research, 8.
Beckjord, E. B., Rutten, L. J., Squiers, L., Arora, N., Volckmann, L., Moser, R. P., &
Hesse, B. W. (2007). Use of the Internet to communicate with health care providers in
the United States: Estimates from the 2003 and 2005 Health Information National
Trends Surveys (HINTS). Journal of Medical Internet Research, 9.
Jucks, R., & Bromme, R. (2007). Choice of words in doctor-patient communication: An
analysis of health-related Internet sites. Health Communication, 21, 267-277.
Wednesday October 21 Provider patient communication via digital
means/Online interventions, 2
Griffiths, F., Lindenmeyer, A., Powell, J., Lowe, P., & Thorogood, M.(2006). Why Are
health care interventions delivered over the Internet? A systematic review of the
published literature. Journal of Medical Internet Research, 8 (2).
Glueckauf, R. L., & Lustria, M. (2009). E-health self-care interventions for persons with
chronic illnesses: review and future directions. In J. C. Parker, & E. Thorson (Eds.),
Health communication in the new media landscape. (pp. 93-116). New York, NY, US:
Springer Publishing Co.
Noar, S. M., Clark, A., Cole, C., & Lustria, M. (2006).Review of interactive safer sex Web
sites: Practice and potential. Health Communication , 20, 233-241.
Whitehead, L. C. (2007). Methodological and ethical issues in Internet-mediated
research in the field of health: An integrated review of the literature. Social Science &
Medicine, 65, I4, 782-791.
Wednesday October 28
Technology-Assisted Medical Interpretation
Naraynan, S., McLaughlin, M., et al. (2009). SpeechLinks: Medical interpretation
technology for limited English proficiency patients and their families. Working paper,
University of Southern California.
Gany, F., Leng, J., Shapiro, E., Abramson, D., Motola, I., Shield, D., et al. (2007). Patient
satisfaction with different interpreting methods: A randomized controlled trial. Journal of
General Internal Medicine, 22, 312-318.
Gany, F., Kapelusznik, L., Prakash, K., Gonzalez, J., Orta, L., Tseng, C-H., et al.
(2007). The impact of medical interpretation method on time and errors. Journal of
General Internal Medicine, 22, Suppl 2, 319-323.
Hsieh, E. (2006). Understanding medical interpreters: Reconceptualizing bilingual health
communication. Health Communication, 20(2), 177-186.
Flores, G., Laws, B., Mayo, S., Zuckerman, B., Abreu, M., Medina, L., et al. (2003).
Errors in medical interpretation and their potential clinical consequences in pediatric
encounters. Pediatrics, 111 (1), 6-14.
Wednesday, Nov. 4
Telemedicine 1
Johnston, B., & Solomon, N. A. (2008). Telemedicine in California: Progress,
Challenges, and Opportunities. California Healthcare Foundation.
http://www.chcf.org/topics/view.cfm?itemID=133682
Nijland, N, Seydel, E.R., van Gemert-Pijnen, J., et al. (2009). Evaluation of an Internetbased application for supporting self-care of patients with diabetes mellitus type 2.
eHealth, Telemedicine, and Social Medicine, 2009. eTELEMED '09. International
Conference on, pp. 46-51.
Matusitz, J., & Breen, G. (2007). Telemedicine: Its effects on health communication.
Health Communication, 21, 73-83.
Whitten, P., & Rowe-Adjibogoun, J. (2003). Researching health communication
technology intervention projects: The challenge of achieving utilization levels sufficient
for evaluation. Journal of Technology in Human Services, 22, 1-16
Krupinski, E., Nypaver, M., Poropatich, R. Ellis, D., Safwar, R. Sapci, H, Clnical
applications in telemedicine/telelhealth. (2002). Telemedicine Journal and e-Health, 8(1),
13-34.
Miller, E. A. (2007). Solving the disjuncture between research and practice: Telehealth
trends in the 21st century. Health Policy, 82(2), 133-141.
Telemedicine 2
Cusack, C., M., Pan, E., Hook, J. M., Vincent, A., Kaelber, D. C., Bates, D. W. (2007). The Value
of Provider-to-Provider Telehealth Technologies. Center for Information Technology Leadership.
Published and distributed by the Healthcare Information and Management System Society
(HIMSS).
Duranni, H, & Khoja, S. (2007). Tele-health in Asia: A systematic review. Aga Khan University.
Johnston, B., & Solomon, N. A. (2008). Telemedicine in California: Progress,
Challenges, and Opportunities. California Healthcare Foundation.
http://www.chcf.org/topics/view.cfm?itemID=133682
Wednesday November 11 Games and VEs for health
At your leisure visit the web site of the Games for Health Group
http://www.gamesforhealth.org
Guest speaker from the RWJ Games for Health project at USC
Chung, J. E., Pan, S., Gotha, E., Huh, S., & McLaughlin, M. (2008). Serious games for
older adults: Critical issues and available examples. Paper presented at the Annual
Conference of the National Communication Association (NCA), San Diego, CA,
November 21-24, 2008
Watters, C.; Oore, S.; Shepherd, M.; Abouzied, A.; Cox, A.; Kellar, M.; Kharrazi, H.;
Fengan Liu; Otley, A. (2006). Extending the use of games in health care. Proceedings of
the 39th Annual Hawaii International Conference on System Sciences, 5, 04-07, 88b 88b
White, M., Lehmann, H., & Trent, M. (2007). Disco dance video game-based
interventional study on childhood obesity. Journal of Adolescent Health, 40, 2, S32Yoon, S.L., & Godwin, A., (2007). Enhancing self-management in children with sickle cell
disease through playing a CD-ROM educational game: a pilot study. Pediatric Nursing,
33, 1,
McLaughlin, M. L. (2006). Simulating the sense of touch in virtual environments:
Applications in the health sciences. In P. Messaris and L. Humphreys (Eds.), Digital
Media: Transformations in Human Communication (pp. 265-274). Peter Lang Publishers.
McLaughlin, M., Zimmermann, R., Liu, L., Jung, Y., Peng, W., Jin, S., Stewart, J., Yeh,
S., Zhu, W., & Seo, B. (2006). Integrated voice and haptic support for tele-rehabilitation.
Proceedings of UbiCare2006: First Workshop on Ubiquitous and Pervasive Healthcare.
Wednesday November 18 Online support groups and social networking
Eysenbach G. Medicine 2.0: Social Networking, Collaboration, Participation,
Apomediation, and Openness. J Med Internet Res 2008;10(3):e22 URL:
http://www.jmir.org/2008/3/e22/
Wright, K. B. (2009). Increasing computer-mediated social support. In J. C. Parker, & E.
Thorson (Eds.), Health communication in the new media landscape. (pp. 93-116). New
York, NY, US: Springer Publishing Co.
Heaney, Ca. A., & Israel, B. A. (2008). Social networks and social support. In Glanz K,
Rimer B and Viswanath K (Ed.), Health Behavior and Health Education: Theory,
Research, and Practice. 4th ed. (pp. 189-210) United States: Jossey-Bass.
Demiris, G. (2006). The diffusion of virtual communities in health care: Concepts and
challenges. Patient Education and Counseling, 62, 178-188.
Kral, G. (2006). Online communities for mutual help: Fears, fiction and facts. In
Murero, M., & Rice, R. E., The Internet and health care: Theory, research and practice.
Mahwah, NJ: Lawrence Erlbaum. (Chapter 11)
Lapinski, M. K. (2006).StarvingforPerfect.com: A theoretically based content analysis of
pro-eating disorder Web sites. Health Communication , 20, 243-253..
Barnett, G. A. & Hwang, J. (2006). The use of the Internet for health information and
social support: A content analysis of online breast cancer discussion groups. In Murero,
M., & Rice, R. E., The Internet and health care: Theory, research and practice..
Mahwah, NJ: Lawrence Erlbaum. (Chapter 12)
Shaw, B. R., Hawkins, R., McTavish, F., Pingree, S., & Gustafson, D. (2006). Effects of
insightful disclosure within computer mediated support groups on women With breast
cancer. Health Communication, 19, 133-142.
Wednesday November 25
Wireless Delivery of Health Services
Adler, R. (2007). Healthcare unplugged: The evolving role of wireless technology.
California HealthCare Foundation.
http://www.chcf.org/documents/chronicdisease/HealthCareUnpluggedTheRoleOfWireles
s.pdf
Sarasohn-Kahn, J. (2009).Participatory Health: Online and Mobile Tools Help
Chronically Ill Manage Their Care. California Healthcare Foundation.
http://www.chcf.org/topics/chronicdisease/index.cfm?itemID=134063
Wu, R. C., Orr, M. S., Chignell, M., & Straus, S. E. (2008). Usability of a mobile
electronic medical record prototype: A verbal protocol analysis. Informatics for Health
and Social Care, 33(2), 139-149.
Weitzel, J. A., Bernhardt, J. M., Usdan, S., Mays, D., & Glanz, K. (2007). Using wireless
handheld computers and tailored text messaging to reduce negative consequence of
drinking alcohol. Journal of Studies on Alcohol and Drugs, 68534-537.
Hurlin, R., Catt, M., DeBoni, M. Fairley, B. W., Hurst, T., Murray, P., Richardson, A., &
Sodhi, J. S. (2007). Using Internet and mobile phone technology to deliver an automated
physical activity program: Randomized controlled trial. Journal of Medical Internet
Research, 9(2).
Sundstrom, P., Stahl, A., & Hook, K. (2007). In situ informants exploring an emotional
mobile messaging system in their everyday practice. International Journal of HumanComputer Studies, 65 (4), 388-403.
Pérez, F., Montón, E., Nodal, M.J., Viñoles, J., Guillen, S., & Traver, V. (2006).
Evaluation of a mobile health system for supporting postoperative patients following day
surgery. Journal of Telemedicine and Telecare. Vol 12 (Suppl1), 41-43.
Tufano, J. T., & Karras, B. T. (2005). Mobile ehealth interventions for obesity: A timely
opportunity to leverage convergence trends. Journal of Medical Internet Research, 7(5).
Chan, V., Ray, P., & Parameswaran, N. (2007). A multi-agent collaborative framework
for mobile e-health. Proceedings of the 40th Hawaii International Conference on System
Sciences.
Wednesday December 2
Presentation of Class Projects