POSITION DESCRIPTION
Manager – Journey to Social Inclusion (J2SI)
3 year fixed term appointment
OVERVIEW
PROGRAM:
Journey to Social Inclusion (J2SI)
REPORTS TO:
General Manager, Community Services
SUPERVISE:
J2SI Team
DATE OF LAST REVIEW:
March 2015
ORGANISATION CONTEXT:
Vision
Our vision is of an inclusive, fair and compassionate community, which enables people to overcome
disadvantage and realise their full potential.
Mission
Our mission is to build people’s capacity to participate more fully in community life, by addressing the
underlying causes of deep, persistent disadvantage and social exclusion.
We do this by:

Ensuring access to the necessities of food, clothing, housing, health care and specialised
services.

Listening, understanding and responding to people in a holistic, caring, and respectful way, so
they can take control of their lives.

Delivering accessible, responsive, evidence informed and innovative services.

Welcoming people in the spirit of social justice, co-operation and partnership to create better
communities.

Engaging sector partners, researchers, philanthropy, business, government and the broader
community, to contribute their time, expertise and resources.
PROGRAM INFORMATION:
Sacred Heart Mission is made up of four Divisions; Aged Care Services, Business Services,
Community Services, and People and Strategy. The Community Services Division includes Sacred
Heart Central, Women’s Services and the Rooming House Plus Program (RHPP). J2SI Mark 2 is part
of the Community Services Division.
J2SI Mark 2 is a critical part of SHM’s 10 year strategic plan and builds on the work of the 3 year pilot
Journey to Social Inclusion. For information on the pilot, please go to our website
www.sacredheartmission.org. J2SI Mark 2 will test the scalability of the enhanced service model,
further improve client outcomes and deliver increased savings to government.
PURPOSE OF THE POSITION:
To lead the successful implementation of the J2SI Mark2 service.
KEY RESPONSIBILITIES
ACCOUNTABILITY
MAJOR ACTIVITIES
Implementation of the J2SI
Mark 2 service model

Recruitment and selection of the J2SI team (10 staff).

Establishment and management of the elements of the
service model (Intensive Assistance & Coordination,
Therapeutic Intervention and Building Up & Developing
Skills).

Refinement of the design and articulation of the service
model and ensuring there is a common understanding of
J2SI amongst team members and stakeholders.

Development of processes and tools to support the
implementation of the model.

Establishment and maintenance of partnerships with
external project partners including VincentCare, and St
Mary’s House of Welcome.

Development of effective interagency relationships with
SHM’s other services.

Coordination of the participant selection process for J2SI
Mark2.

Manage J2SI Mark2 in a way that is consistent with SHM’s
Vision, Mission and Values and with legislative
requirements.

Ensure J2SI Mark2 staff are supervised and supported in a
way that ensures development of professional skills and
the best possible outcomes for clients.

Manage a dispersed team across three sites, ensuring
seamless collaboration and consistent practice.

Ensure compliance with Occupational Health and Safety
policy, procedures and legislative requirements.

Regular review and monitoring of the service model to
ensure the model is as effective as possible in generating
positive outcomes for participants.

Regular monitoring and reporting of project client
outcomes.

Support the implementation of the independent evaluation
including client engagement and tracking.

Management of J2SI Mark2 within agreed budget
parameters.
Management of the J2SI Mark
2 Service
J2SI Mk2 Manager, April 2015
Page 2 of 6
ACCOUNTABILITY
MAJOR ACTIVITIES
Management of the J2SI Mark
2 Service

Awareness and understanding of SHM’s risk strategy and
its impact on the delivery of J2SI Mark2.

Preparation of high quality and timely reports on the
progress of J2SI Mark2 for relevant stakeholders.

In consultation with the General Manager: Community
Services and the CEO, support the functioning of the J2SI
Mark2 Steering Group and its sub groups.

Participate in Community Services and SHM management
meetings.

Contribute to a workplace environment which supports staff
and volunteers, develops teamwork and ensures the
provision of quality services.

Participate in local, state wide and national forums as
appropriate.

Foster and maintain positive relationships with:
Organisational management
and leadership
Networking and relationship
management
-
SHM Managers
-
J2SI Mark2 Funding Partners
-
J2SI Mark2 Service Partners
-
J2SI Mark2 Steering Group and sub groups
-
RMIT Evaluation Team
SPECIFIC SKILLS REQUIRED FOR THE ROLE

Well developed team building skills

Strong clinical supervision ability

Outstanding interpersonal and communication skills.

An understanding of the causes and dynamics of homelessness

An understanding of trauma informed service frameworks.

Demonstrated energy and resilience.

Well developed analytical and problem solving skills.

Demonstrated ability to think conceptually.

Ability to manage competing deadlines and tight timeframes
J2SI Mk2 Manager, April 2015
Page 3 of 6
KEY SELECTION CRITERIA
Qualifications and licences

Appropriate tertiary qualifications relevant to the delivery of community services, e.g.: Mental
Health Accredited Social Work, Psychology or equivalent.

A current full driver’s license.
Essential

Demonstrated ability to lead and supervise the functional activities of a work unit in alignment with
higher-level objectives.

Demonstrated ability to provide trauma informed staff supervision.

Demonstrated ability to manage, liaise and work closely with a diverse staff group, clients and key
stakeholders across a broad range of complex staff and executive matters.

Demonstrated ability to work effectively in a fast changing environment, to work productively with
limited supervision and to work to deadlines.

Proven experience in the development of a culture of excellence in service delivery.

High level problem solving skills and analytical ability including the ability to obtain and interpret
information and make specific recommendations.

Demonstrated capacity to provide leadership in the development and implementation of strategies
to successfully deal with contemporary issues.

Demonstrated ability to organise and prioritise work both individually and across teams and meet
strict deadlines without compromising the quality of output.

Demonstrated ability to provide leadership to a team during periods of organisational change.

Demonstrated ability to work within a quality framework and enhance systems and procedures to
create organisational improvements.

Willingness to work in a high pressure environment with proven techniques and the ability to
manage demanding work requirements.

Empathetic to ethos and values of Sacred Heart Mission.
Desirable

Previous experience in establishing a new service.

Previous experience in assessing the impact of a service model.
CAPABILITIES
Leadership and teamwork

Celebrates and rewards achievements of outcomes that contribute to the organisation’s mission.

Develops team plans with clear targets and goals linked to strategic plan.

Manages team dynamics, supports productive working relationships and work-life balance.

Selects diverse team members with strong and appropriate skill bases suited to task and supports
team building.
J2SI Mk2 Manager, April 2015
Page 4 of 6

Develops systems and protocols for management of conflict and disputes and is actively involved
in problem solving and conflict resolution.
Professionalism

Prioritises work; delegates appropriately demonstrating understanding of organisational, team and
individual priorities and capacities, sees that key requirements are met.

Delegates to develop staff and accepts responsibility for actions of staff and teams under
authority.

Encourages teams top show initiative and looks for ways to work dynamically.

Implements systems to address adverse events and assists teams to take proactive approaches
to problem solving.
Community and interagency relations

Demonstrates high level understanding of the sector and the work of other relevant organisations.

Demonstrates commitment to social justice and social inclusion.

Reviews and manages services in response to changing needs of relevant groups in the
community.

Represents the organisation and promotes awareness of key issues in community networks.

Develops models and protocols for working in formal and informal partnerships with other
community service organisations to achieve client outcomes.
Communication

Models self-awareness, self management and social awareness in communications, problem
solving and conflict resolution.

Articulates clear and persuasive messages about key issues when advocating for or negotiating
on behalf of the organisation.

Provides informed, meaningful and relevant messages when communicating with staff and
clients.

Makes convincing presentations, using a range of media, to communicate key issues.

Writes accurate reports and documents that meet audience needs.
Service delivery

Provides clinical leadership and focuses team on client outcomes.

Supports teams to value and work effectively with client diversity.

Demonstrates detailed knowledge of client issues and builds research links.

Promotes reflective and evidence based practice models.
Change and responsiveness

Establishes ways to capture, communicate and share innovative ideas and practices.

Establishes systems and processes for reviewing skills and professional development.

Implements change management processes and monitors progress.
Governance and compliance

Develops and implements work plans and targets to support implementation of strategic plan.

Manages implementation of quality systems and ensures that quality outcomes are achieved.
J2SI Mk2 Manager, April 2015
Page 5 of 6

Manages risk and encourages staff to take advantage of opportunities.

Manages work practices for health and wellbeing of staff and compliance with OHS legislation.
Resources and sustainability

Prepares program budgets and reviews financial performance.

Manages assets and allocates resources to support service delivery.

Identifies and manages financial risks and encourages sustainable purchasing.
Program management and policy development

Researches options and consults with stakeholders to develop clear workable policies and
procedures that align with organisational mission.

Manages programs and complex projects to work to timelines and budget and achieve goals and
objectives.

Clarifies roles and responsibilities of program staff and achieves necessary support from
stakeholders.
EMPLOYMENT CONDITIONS

Fixed term, three year position.

Sacred Heart Mission St. Kilda Inc. is a smoke free workplace.

A criminal records check and a Working with Children’s Check is a mandatory requirement of
working with SHM.

Terms and conditions of employment as per the Sacred Heart Mission Enterprise Agreement
2013.

The position is classified as EA Classification Level 7.
J2SI Mk2 Manager, April 2015
Page 6 of 6