CALIFORNIA STATE UNIVERSITY, LONG BEACH
COLLEGE OF HEALTH AND HUMAN SERVICES
HEALTH CARE ADMINISTRATION PROGRAM
Spring 2014
PRILIMINARY DRAFT 1/20/14 (subject to change)
HCA 410 – Health Care Management and Organization
Instructor: Brenda Freshman, PhD
Course:18822
On Campus: brenda.freshman@csulb.edu
Section: 1
Campus Phone: 562/985-1962
Class Meets: T/Th 12:30-1:45pm
Campus Office Hours: Tuesday & Thursday 2:00Class Room: VEC-115
3:30pm
Additional Contact Information:
Office Location: HHS-08 Bungalow
HCA Program Administrative Coordinator:
Deby McGill, deby.mcgill@csulb.edu
Tel. 562/985-5694; fax 562/985-5886
Course/Catalog Description
Prerequisite/Co-requisite: HCA 402. Introduction to health care management practices and concepts. Planning,
decision-making, influencing, and effecting change. Effects of environment, technology and human behavior on
organizational design. (Lecture.) Letter grade only (A-F).
Syllabus and assignments may change depending on availability of guest speakers, class size and needs.
Changes will be announced in class and posted on BeachBoard – check for updates.
Course Outcomes, Competencies, and Assessments.
The Health Care Administration Department has adopted a competency-based curriculum, based on the
American College of Health Care Executives (ACHE) Competencies Assessment Tool and the Healthcare
Leadership Alliance (HLA) Competency Directory. This course is designed to develop competencies in HLA
Domain 5, General Management, HLA Domain 2, Leadership Skills and Behavior, HLA Domain 1,
Facilitation, and HLA Domain 3, Personal and professional accountability. The chart below describes course
outcomes and how they will be met and measured.
Learning Objective
Domain
Competency
Activity (A1), Assignment
(A2) or Assessment (A3)
Define the functions of management
in a health care setting;
5
General
Management
In Class exercises; reflection,
critical commentary for each
major function, exam questions
Identify and discuss major
behavioral science principles related
to leadership
2
Leadership
Skills and
Behavior
Plan and conduct effective meetings
1
Facilitation
Reading, competency and
personality assessments and
debrief activities, reflection
essays.
Reading, Conducting
Meetings, Role Plays & Team
assignments
HCA 410 Fall 2013 - Page 1; 2/8/2016
Learning Objective
Domain
Competency
Activity (A1), Assignment
(A2) or Assessment (A3)
Work effectively as a team member
or leader
3
Personal and
professional
accountability
Team presentation assignment
and peer feedback
CLASS SCHEDULE AND ASSIGNMENTS
Topic
Assigned Reading
Module # - Dates
Assignment, Deliverable &
Activities
1. Jan 21
Course Introduction
Form Presentation Teams
Syllabus, Course Assignment
Descriptions
 Review syllabus, ask questions.
 In Class Exercise (ICE)
2. Jan.23
Organizations, Organizational
Effectiveness
Course Reader Chapter 1
3. Jan. 28
Organizational Design
Accountable Care Organizations
Course Reader Chapter 2 &
Articles and URLs posted on
Beachboard
 Assigned Reading Exercise OnLine (Due. 1/27...all other Are's
are due Monday before class
session @ 11:59pm)
 In Class Exercise (ICE)

 In Class Exercise (ICE)
 2 Assigned Reading Exercises
(ARE)
4. Jan. 30
Organizational Structure and
Roles of Manager, Leader and
Board of Directors (Governance)
Articles and URLs posted on
Beachboard
 In Class Exercise (ICE)
 Assigned Reading Exercise
(ARE)
5. Feb. 4
Developing Self-awareness
Course Reader Chapters 3
 Assigned Reading Exercise
(ARE)
 In Class Exercise (ICE)
6, Feb. 6
Time and Stress Management
Course Reader Chapter 4
7. Feb. 11/13
Building Relationships
Course Reader Chapter 5
8. Feb. 18/20
Gaining Power and Influence
Course Reader Chapter 6
 In Class Exercise (ICE)
 Assigned Reading Exercise
(ARE)
 Assigned Reading Exercise
(ARE)
 In Class Exercises (ICE)
 Mini-Quiz
 Assigned Reading Exercise
(ARE)
 In Class Exercises (ICE)
 Mini-Quiz
9. Feb. 25/27
Motivating Others
Course Reader Chapter 7
10. March 4/6
Building Effective Teams
Course Reader Chapter 9
HCA 410 Fall 2013 - Page 2; 2/8/2016
 Assigned Reading Exercise
(ARE)
 In Class Exercises (ICE)
 Mini-Quiz
 Teams Formed
 Assigned Reading Exercise
(ARE)
 In Class Exercises (ICE)
 Mini-Quiz
 Guest Speaker:
Dirk Thornley, March 6. 11am-12:15pm
11. March 11/13
Cultural Competency and
Diversity
Cultural Competency for
Healthcare Professionals
March 11 Location:
12. March 18/20
Managing Conflict
Course Reader Chapter 8
13. March 25/27
Virtual Sessions
Conducting Effective Meetings
Making Oral and Written
Presentations
Course Reader Chapters 10 &
11
April 1/3
14. April 8/10
Spring Break
Ethics in Healthcare
Administration
Team Presentation 1
15. April 22/24
MCC@Faculty Offices 3Room 03 (F03-03)
Articles Posted on Beachboard
 Assigned Reading Exercise
(ARE)
 In Class Exercise (ICE)
 Mini-Quiz
 Guest Speaker: James
Sauceda, March 11 at MCC
 Assigned Reading Exercise
(ARE)
 In Class Exercise (ICE)
 Mini-Quiz
 Discuss Role Play
 Assigned Reading Exercise
(ARE)
 In Class Exercise (ICE)
 Mini-Quiz
Ethics Game Inventory
Ethics Game Simulation
 Inventory & Simulation
completed on-line April 7.
 In Class Exercise (ICE)
 Mini-Quiz
 Role Play Due April 9.
Leadership in Healthcare
Team Presentation 2
Articles Posted on Beachboard
 Assigned Reading Exercise
(ARE)
 In Class Exercise (ICE)
 Conduct Role Play
 Mini-Quiz
16. April 29/ May 1
Team Presentations 3 & 4
Presentation Prep.
 Peer Feedback (ICE)
17. May 6/8
Team Presentations 5 & 6
Final Prep.
 Prep. & Study
 Peer feedback (ICE)
 Individual Presentation Due
18. Final Session
Tuesday, May 13, 2014
12:30 PM - 2:30PM
Team Presentations 7 & 8
**Instructor reserves the right to alter or change assignments. Changes in the syllabus will be announced in
class, via email and on the beachboard. It is a student’s responsibility to remain updated on course changes.
***Reviews will be posted on this date or as soon as available, actual posting might vary.
Required Reading Materials A- C:
A. Custom Course Reader for HCA 410 ISBN-9781269298155 ($99.95)
(available only at the bookstore, or Etext or through publisher link posted on Beachboard)
HCA 410 Fall 2013 - Page 3; 2/8/2016
B. Ethics Game Simulation and Inventory ($31.50) to be purchased through on line portal,
instructions posted in "course content" on the course beachboard portal
C. Articles supplied by instructor, posted on BeachBoard and/or distributed in class.* (*If
you miss a class lecture it is your responsibility to procure materials distributed.)

Other Requirements: E-mail address and Internet access to use the online BeachBoard course software
system. If you have trouble with registration, contact the CSULB Technology Help Desk by phone at 562985-4959 via e-mail at helpdesk@csulb.edu or in-person at the North Campus Center. NOTE: Use Internet
Explorer as your browser for BeachBoard

Methods of Evaluation(Due dates posted on Beachboard Course Content and related links)
Assignment (due date)
Assigned Reading Exercises…………….…….....................11 X 6
Mini-Quizzes ........................................................................ 11 X 10
Sign In Sheet …………………………..…...........…….........1 X 25
In Class Exercises (most sessions)……..………...................28 X 5
Prof. Dev. Assignments
 On-line profile and photo (5 pts) due Feb. 3
 Prof. Association Membership (5 pts) due Feb. 24
Ethics Game Inventory & Reflection
Ethics Game Simulation
Mindfulness Module and Reflections (6 weeks in class and final
reflection).............................................................................. 7 X 5
Role Play assignment
Presentation (team)
Individual Presentation Write Up (40 pts) & Peer Feedback Survey (10 pts)
Total
Pts.
66
110
25
140
10
25
25
35
30
40
50
556
Grade Thresholds
A = 90% + points
B = 80-89% points
C = 70-79% points
D = 60-69% points
F = 59% - points
G. Assignment Descriptions – Due dates and updates are posted on Beachboard. It is the responsibility of
each student to regularly check beachboard updates.
HCA 410 Fall 2013 - Page 4; 2/8/2016
1. Assigned Reading Exercises (AREs) 6pts. Each.. For each module where reading is assigned, you will be
given a task related to the reading to complete for course points. These assignments will vary with the topic.
Explanation of the assignment will be posted on Beachboard specific to that module. It is the students’
responsibility to check the Beachboard Content Page for the pertinent detail and links. Points are allocated for
depth of reflection, application to health care management, spelling and grammar, and following instructions.
2. Mini-Quizzes 10 pts. Each - some modules will also have an associated mini-quiz to be completed as
"homework" by due dates posted on Beachboard. Links and instructions will be posted on course content at
least 1 week before due date.
3. In-Class Exercises (ICEs) 5 pts. Each. During most in class sessions there will be an exercise and a written
deliverable associated with it. Sometimes these will be team activities; in those cases everyone on the team will
receive the same score.
4. Ethics Game Inventory & Simulation* - "The Ethical Lens Inventory™ (ELI) is a personal evaluation tool
designed to help students understand the values that influence their choices. It identifies how they prioritize values when
making ethical decisions. By understanding what values are most important to them and what values are most important to
the other parties involved in an ethical situation, they can minimize unnecessary conflict, make better ethical decisions,
and live their values with confidence and integrity."
"EthicsGame simulations teach students how to recognize ethical situations, analyze multiple options for action, identify
the best solution, pause for reflection and communicate the solution to interested stakeholders.
Performance data supports at least three learning outcomes:
■Students view an ethical dilemma from multiple perspectives
■Students learn to consider stakeholder impact while making an ethical decision
■Students articulate their own process for making a decision in a written assignment"
The instructions for purchasing these course materials are posted on Beachboard in the "Ethics Module" on course
content.
( *Source: http://www.ethicsgame.com/exec/site/index.html)
5. Mindfulness training and reflection - Developing the important management skills of focus and emotional
management will be facilitated with a mindfulness training component. Further explanation and reading
materials and assignments will be presented during classroom sessions and materials and assignments posted on
Beachboard as applicable .
6. Team Presentations and Individual Write Ups
 Team Presentation: During the course you will be forming teams to create and deliver a presentation
demonstrating your acquired knowledge about management processes and healthcare organizations. At
the end of the course you will be giving a team presentation. As part of learning and demonstrating the
management skill of “delegation” and the art of “division of labor,” each team member will be
responsible for 1 or more aspects of the team presentation. This will be determined in your team setting
by team members. The presentation should demonstrate concepts, skill sets and theories presented in
course and/or relevant to the course material and objectives, with new information from the research
literature not found in either text. These presentations will be 30 minutes approximately (precise timing
will be discussed in class session). Grading is based on content, clarity and style of presentation, and the
degree of class involvement your presentation encourages. An anonymous team rating form will be used
to rate your team members. Class members will participate in rating each team presentation.
HCA 410 Fall 2013 - Page 5; 2/8/2016

Individual write-up. The individual presentation “write up” will be on your segment of the team
responsibilities. This document should be unique and differentiated from your other team members. It
will be a 2-3 page single space format that will include an outline of the presentation and an executive
summary of your area of responsibility, methods, research including a minimum of 5 peer reviewed
journal articles and your ultimate contribution to the team. Grading is based on adherence to format,
clarity of writing, use of proper grammar, organization of the material, your critical insights and
interviews and your ability to add additional references to clarify and support your conclusions.
8. Participation, Attendance and Preparation. You are expected to engage with the material, ask questions,
respond with answers and participate fully in the class session. In order to do this you need to be in class. There
will be an attendance roster that you must sign each session to be eligible for this point each class session. You
are expected to have read the assigned readings before the class session, to be prepared to comment on the
material (including the exercises) and to actively participate in class discussions. Lectures will cover highlights
of the reading and include supplementary information. If you have trouble understanding what you read or hear,
please ask for clarification in class or make an appointment to discuss the problem area(s). Disabled students
requiring special accommodations, please advise instructor.
Course Attendance policy conforms to University policy:
http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/2001/01/.
9. Role Play Assignment - You will read an article (posted on Beachboard) that presents various conflict
management scenarios in healthcare. Select a scenario and compose a "Role Play," involving 2 actors.
Templates and Instructions are posted on the beachboard portal in "content."
10. Networking/Professional/Technical Skills Development: You earn points by developing a social media
professional profile and participating in healthcare professional organizations, including HCA Student Forum
and CSULB Career Development Center workshops. 5 points for a complete BeachBoard profile (with your
photo); 5 points for joining an organization (see due date on beachboard dropbox); See HCA Dept. website for
healthcare administration professional organizations; HCASF will count for this assignment, but not limited to.
11. Class attendance is critical.
Each unexcused absence will lose 6 points for the day, per the grading assignments identified above. 5 pts lost
for the in-class exercise, 1 pt lost for sign-in. There will be no make-up opportunities for unexcused absences.
Excused absences will have the opportunity for a make-up assignment to regain the 6 lost points. Excused
absences must conform to university policy. THERE WILL BE NO EXCEPTIONS. Make-up assignments and
documentation for excused absences must be turned into the professor within 2 weeks of the absence date. It is
the student’s responsibility to provide documentation and meet with the professor for to obtain the make-up
assignment.
Attendance policy conforms to University policy:
http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/2001/01/.
12. Extra Credit:
HCA 410 Fall 2013 - Page 6; 2/8/2016
 Up to 10 extra credit points maximum
 Occasional extra credit opportunities might arise, to be posted on Beachboard and announced in class.
13. Performance Expectations and Deadlines. Assignments are due on the date specified. Depending on
the assignment, some Late assignments might be accepted at a loss of 10% of points for each day past the
deadline. ***NO LATE acceptance for on-line Reading assignments (ARE's) and mini- quizzes will NOT be
eligible for points. These assignments are due by posted due date.
14. Withdrawal policy. Per University policy; see:
http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/2002/02/. Withdrawal after 2nd
week and before final 3 weeks “permissible for serious and compelling reasons;” instructor will evaluate
student withdrawal requests on a case by case basis.
15. Classroom Rules
Turn off and put away cell phones or other electronic devices before class begins. Laptops in classroom
perimeter seats only. Violation of this policy will result in 1. First time per semester "verbal warning," 2.
2nd time excused for class session that day and written warning, 3rd time per semester 5 points deducted
from course score and each violation thereafter.
Arrive early, be ready for class in seat at 11:00am (sign-in sheet will be available until 11:00 am)
Actively participate in all classroom activities and discussions.
Be respectful of others’ opinions and perspectives.
You are responsible for ALL assignments and are expected to have read the chapter prior to attending
the lecture.
Check BeachBoard and my management lab regularly, including the gradebook. If there is any
discrepancy between the posted grades and your records, advise the instructor immediately.
CSULB catalog rules apply in this classroom.
16. Student Responsibilities and University Policies
Cheating and Plagiarism. Please be aware of and ensure that your behavior conforms to University
Policy, as contained in the California State University, Long Beach Policy Statement 80-01:
http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/2008/02.
Disabilities must be verified by the University. Instructor may require confirmation of disability and
evaluation of accommodation request from Disabled Student Services. A reminder that it is the student's
responsibility to notify the instructor in advance of the need for accommodations of a university verified
disability”
Withdrawal policy. Withdrawal is the responsibility of student. Per University policy:
http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/2002/02/. Withdrawal after
2nd week and before final 3 weeks is “permissible for serious and compelling reasons;” instructor will
evaluate student withdrawal requests on a case by case basis.
Communications: Students are expected to check email and BeachBoard accounts regularly for class
announcements and their standing in the course.
HCA 410 Fall 2013 - Page 7; 2/8/2016
Additional Resources:
Journal Articles
Casali, G., & Day, G.. (2010). Treating an unhealthy organizational culture: the implications of the Bundaberg
Hospital Inquiry for managerial ethical decision making. Australian Health Review, 34(1), 73-9.
Chullen, C., Dunford, B., Angermeier, I., Boss, R., Boss, A., & Kirby, J.. (2010). Minimizing Deviant Behavior
in Healthcare Organizations: The Effects of Supportive Leadership and Job Design/PRACTITIONER
APPLICATION. Journal of Healthcare Management, 55(6), 381-398.
Dreachslin, Hunt, Sprainer, & Snook Jr. (1999). Communication patterns and group composition:
Implications for patient-centered care team effectiveness / Practitioner response. Journal of Healthcare
Management, 44(4), 252-66; discussion 266-8.
Deshpande, S., & Joseph, J.. (2009). Impact of Emotional Intelligence, Ethical Climate, and Behavior of Peers
on Ethical Behavior of Nurses. Journal of Business Ethics, 85(3), 403-410.
Edmondson, Bohmer, & Pisano. (2001). Disrupted routines: Team learning and new technology implementation
in hospitals. Administrative Science Quarterly, 46(4), 685-716
Feng, & Manuel. (2008). Under the knife: a national survey of six sigma programs in US healthcare
organizations. International Journal of Health Care Quality Assurance, 21(6), 535-547.
Freshman, & Rubino. (2004). Emotional Intelligence Skills for Maintaining Social Networks in Healthcare
Organizations. Hospital Topics, 82(3), 2-9.
Gertner, E., Sabino, J., Mahady, E., Deitrick, L., Patton, J., Grim, M., Geiger, J., SalasLopez, D., & Brown, M.. (2010). Developing a Culturally Competent Health Network: A Planning Framework
and Guide/PRACTITIONER APPLICATION. Journal of Healthcare Management, 55(3), 190-204; discussion
204-5.
Seth W. Glickman, Kelvin A. Baggett, Christopher G. Krubert, Eric D. Peterson, and Kevin A. Schulman
Promoting quality: the health-care organization from a management perspective
Int J Qual Health Care (2007) 19 (6): 341-348 first published online October 18, 2007
doi:10.1093/intqhc/mzm047
Oliver Groene, Daan Botje, Rosa Suñol, Maria Andrée Lopez, and Cordula Wagner
A systematic review of instruments that assess the implementation of hospital quality management systems
Int J Qual Health Care first published online August 22, 2013 doi:10.1093/intqhc/mzt058
Kaissi, A., Begun, J., & Nelson, T.. (2008). Strategic Planning Processes and Hospital Financial
Performance/PRACTITIONER APPLICATION. Journal of Healthcare Management, 53(3), 197-208;
discussion 208-9.
HCA 410 Fall 2013 - Page 8; 2/8/2016
Malvey, D.. (2010). Unionization in Healthcare Background and Trends. Journal of Healthcare
Management, 55(3), 154-7. Retrieved November 1, 2010, from ABI/INFORM Global. (Document
ID: 2052740331).
Pawar. (2007). Getting Beyond Blame in Your Practice. Family Practice Management, 14(5), 30-4.
Rangel, E.. (2009). Clinical Ethics and the Dynamics of Group Decision-Making: Applying the Psychological
Data to Decisions Made by Ethics Committees. HEC Forum, 21(2), 207-28.
Verhezen, P.. (2010). Giving Voice in a Culture of Silence. From a Culture of Compliance to a Culture of
Integrity. Journal of Business Ethics, 96(2), 187-206.
Wicks, St Clair, & Kinney. (2007). Competing Values in Healthcare: Balancing the (Un)Balanced
Scorecard/PRACTITIONER APPLICATION. Journal of Healthcare Management, 52(5), 309-23; discussion
323-4.
Books
Bennis, W., Spreitzer, G., & Cummings, T. (2001). The future of leadership. San Francisco: Jossey-Bass.
Blanchard, K. & Johnson, S. (2004). The one minute manager. New York: HarperCollins.
Cohen, N.H. (1999). The mentee’s guide to mentoring. Amherst, MA: HRD Press.
Covey, S.R. (1989). The seven habits of highly effective people. New York: Simon & Schuster.
Drucker, P. (1986). Managing for results. New York: HarperCollins.
Evashwick, C. & Riedel, J. (2004). Managing long-term care. Chicago: Health Administration Press.
Hammer, M. & Champy, J. (2001). Re-engineering the corporation: A manifesto for business revolution. New
York: HarperBusiness.
Hurd, J. (2002). The everyday genius: Profiting from your strengths and making your weaknesses irrelevant.
Claremont, CA: Freedom Hills Press.
Katzenbach, J.R., & Smith, D.K. (1993). The wisdom of teams: Creating the high-performance organization.
New York: HarperCollins.
Kroeger, O., Thuesen, J.M. & Rutledge, H. (2002). Type talk at work: How the 16 personality types determine
your success on the job. New York: Dell Publishing.
Kouzes, J.M. & Posner, B.J. (2002). The leadership challenge. San Francisco: Jossey-Bass.
HCA 410 Fall 2013 - Page 9; 2/8/2016
Maxwell, J.C. (1999). The 21 indispensable qualities of a leader : becoming the person that people will want to
follow. Nashville, TN: Thomas Nelson, Inc.
Stephen Shortell, Arnold Kaluzny, Health Care Management, Organization Design and Behavior. (5th
Edition) Thomson Delmar, 2006.
Academic Journals (partial list): Academy of Management Journal, Harvard Business Review, Public
Administration Review, Healthcare Executive, Journal of Healthcare Management; Frontiers of Health Service
Management, Administrative Science Quarterly, Journal of Applied Behavioral Science, Journal of
Organizational Behavior, Organizational Behavior and Human Decision Processes, Organizational Dynamics,
Academy of Management Review +….
Business Publications: Business Week, Fast Company, Fortune, Hospitals & Health Systems, Modern
Healthcare, Workforce Management (free subscription: www.workforce.com)
On-Line Resources:
Academy of Management http://www.aomonline.org/
American College of Healthcare Executives, ache.org
American Hospital Association, aha.org
Society for Human Resource Management web site http://www.shrm.org/
California Health Line, a service of California Health Care Foundation, daily Internet news on healthcare in
California, www.chcf.org
Journal of Science and Health Policy, www.scipolicy.net
National Information Center for Health Services Administration, www.nichsa.org (web links to American
College of Healthcare Executives, American Hospital Association, American Health Information Management
Association)
Harvard Business Review http://www.harvardbusinessonline.org
HCA 410 Fall 2013 - Page 10; 2/8/2016
Appendix E
CSULB HCA COMPETENCIES - From ACHE Competencies Assessment Tool, 2010
The Healthcare Leadership Alliance (HLA) Competency Directory is comprised of 297 specific competencies, organized
into 5 domains (http://www.healthcareleadershipalliance.org/). CSULB’s Health Care Administration Department has
adopted these competencies as the basis for its curriculum, effective 2010. The domains are listed and defined below, with
the principal areas included in each domain. HCA graduates are expected to demonstrate competence in aspects of all
five domain areas.
Domain 1 – Communication and Relationship Management. The ability to communicate clearly and concisely with
internal customers, establish and maintain relations, and facilitate constructive interactions with individuals and groups.
A. Relationship Management
B. Communication Skills
C. Facilitation and Negotiation
Domain 2 – Leadership. The ability to inspire individual and organizational excellence, create a shared vision and
successfully manage change to attain the organization’s strategic ends and successful performance. According to the HLA
model, leadership intersects with each of the other four domains.
A.
B.
C.
D.
Leadership Skills and Behavior
Organizational Climate and Culture
Communicating Vision
Manage Change
Domain 3 – Professionalism. The ability to align personal and organizational conduct with ethical and professional
standards that include a responsibility to the patient and community, a service orientation, and a commitment to lifelong
learning and improvement.
A. Personal and Professional Accountability
B. Professional Development and Lifelong Learning
C. Contributions to the Community and Profession
Domain 4 – Knowledge of the Healthcare Environment. The understanding of the healthcare system and the
environment in which healthcare managers and providers function.
A.
B.
C.
D.
Healthcare Systems and Organizations
Healthcare Personnel
The Patient’s Perspective
The Community and the Environment
Domain 5 – Business Skills and Knowledge. The ability to apply business principles, including systems thinking, to the
healthcare environment.
A.
B.
C.
D.
E.
F.
G.
H.
General Management
Financial Management
Human Resource Management
Organizational Dynamics and Governance
Strategic Planning and Marketing
Information Management
Risk Management
Quality Improvement
HCA 410 Fall 2013 - Page 11; 2/8/2016