Felicia Trevino
(334) 614-7475
11800 Braesview #1409
San Antonio, TX 78213
feliciatrevino@outlook.com
Education
San Antonio College, San Antonio, TX
May 2014-Present
Chattahoochee Valley Community College, Phenix City, AL
Graduated with Office Administration Technology Certification (GPA 3.8)
ACT Workkeys Testing
 Platinum Level National Readiness Certificate
Experience
USAA
Financial Foundations Representative
July 2014–November 2014
 Worked in inbound call center in a very fast-paced environment
 Handled modifying auto policies and resolving billing inquiries
 Escalated calls to appropriate level when necessary
Ross Dress for Less, Dothan, AL
Sales Associate, Front-End Supervisor
September 2012 –April 2013
 Associate of the Month for January 2013
 Top associate in American Heart Association donations for February 2013
 Top associate for gift card sales in December 2012
 Gained experience in customer service, extensive cash-handling, cashiering, managing
front-end, managing fitting rooms, answering phones, and stocking merchandise
Sears, Dothan, AL
Sales Associate, Cashier
June 2012–September 2012
 Gained experience in cashiering, up-selling Sears credit cards, assisting customers in
online shopping, taking credit card payments, and proper cash-handling procedures
Computer Skills
 Microsoft Word 2010 Specialist certified by Microsoft
 Experience with Microsoft Word, Excel, Access, PowerPoint, and Outlook
 Familiar with 10 key by touch
 65 WPM