SRS Complaints Procedure (Word - 693KB) - Intranet

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I N PA R T N E R S H I P

Election Complaint Procedure

This procedure applies to any election held as part of the Student Representation System in accordance with the ‘Code of Practice on the Student Representation System’ and the

‘Student Representation System Election Regulations’.

This procedure should be reviewed annually and made easily assessable to every registered student at the University of Birmingham, University staff members and the Guild of Students.

Guidance

Anyone wishing to make an election complaint about any election held in the Student

Representation System should be directed to this procedure.

Advice for staff has been provided in the ‘Student Representation System Election

Guidance’ that can be found on the Student Representation intranet page (click here).

All questions or issues about this process must be directed to studentreps@guild.bham.ac.uk.

Complaints Process

The following describes that process that all election complaints should be handled.

1.

2.

3.

Anyone wishing to submit a complaint must do so using the ‘Election Complaint Form’

All complaints will be fully anonymised by the Guild of Students Student Voice department prior to being reviewed and a decision on what action to take is made

Election complaints will be reviewed by the Student Representation System Advisory

Board (SRSAB), or a nominee(s) of the board, which will decide the action that should be taken. The Guild of Students Education Officer should always be involved in the

4.

5.

6.

complaint decision

Should SRSAB, or nominee(s) decide to take action, the following sanctions are available:

A.

Disqualification of a candidate

B.

C.

Re-opening of Nominations

Re-opening of the Ballot/vote

The Guild of Students Student Voice department will inform the individual that made the complaint of the decision and any action if taken.

The Guild of Students Student Voice department will inform the individual that the complaint has been made against of the decision and any action taken. They will also inform them of their right to appeal.

All election complaint decision made by SRSAB, or nominee(s), can be appealed by 7.

8.

the affected party. Any appeal should be communicated by emailing studentreps@guild.bham.ac.uk

Appeals once received should be reviewed by a nominee(s) of the SRSAB, who has had no previous involvement in the original complaint decision. The Guild of Student

Representation and Resources Officer should always be involved in the appeals decision.

Should the nominee(s) decide to take action, the following actions are available: 9.

A.

Uphold the original complaint decision

B.

Overturn the original complaint decision

10.

The Guild of Students Student Voice department will inform the affected party of the appeals decision.

I N PA R T N E R S H I P

Election Complaint Form

This form should be completed in accordance with the ‘Student Representation System

Election Complaint Procedure’. This complaint procedure only applies to Student

Representation System elections and not any other elections held outside the system.

When completing the form you should aim to provide as much detail and, where possible, include evidence to support your complaint. This evidence can include, but is not limited to, video recordings, photographs, computer screen shots and emails.

Please Note: Printed versions of this form will not be accepted; however any evidence that cannot be emailed will be accepted and should be sent to the Student Voice office at the

Guild of Students (O1 on the Edgbaston Campus Map).

Complaint Form

Please complete all parts, excluding ‘FOR OFFICE USE ONLY’, of this form. Once completed this form, and any evidence you have used to support your complaint, should be emailed to studentreps@guild.bham.ac.uk.

Please complete your personal details below. This information will not be shared with anyone other than the Guild of Students Student Voice department.

Name: Click here to enter text.

Student Number:

University Email Address:

Date:

Click here to enter text.

Click here to enter text.

Click here to enter text.

Details of Complaint

Who is this complaint made against?

Click here to enter text.

Please provide a short summary of your complaint.

Click here to enter text.

Please provide as much information as possible. Include supporting evidence, where possible, and which regulation you believe to have been breached.

Click here to enter to start writing your complaint.

FOR OFFICE USE ONLY

Date Complaint was received: Click here to enter a date.

Date Complaint was reviewed: Click here to enter a date.

Action Taken: Click here to enter details of action taken.

Date Action was communicated to;

Individual that submitted the complaint: Click here to enter a date.

Individual the complaint is made against: Click here to enter a date.

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