California State University Bakersfield
Department of Social Work
SW 648: Advanced Practice III
Spring, 2013 (CRN 30216)
Instructor Information
Instructor: Bruce Hartsell
Office: DDH A105
Office Hours: Tuesday 7:45 – 12:45
Office Telephone: 661 654-2106
Email: bhartsell@csub.edu
Website: www.csub.edu/~bhartsell
Course Description
This is the third course in a three-course advanced generalist practice sequence. The focus of this course
is management, supervision, and organizational behavior within human service agencies. The major
areas include leadership, supervision, decision making, conflict resolution, program development,
human resources, fiscal management, and work with boards and volunteers. Social work is often
described as an ‘organizational profession’ because it does most of its work within formal agency
settings. With the growing complexity of human service organizations, more and more social workers
are called upon to participate in managerial roles. This course will prepare students to work more
effectively and responsively within complex organizational settings. It will seek to develop and expand
students’ knowledge of the organizational context of social work practice. Emphasis will be placed on
how race, ethnicity, culture, gender, sexual orientation, class, and disability affect management
practices. Prerequisite: SW 647.
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Course Objectives and Related Practice Behaviors
CSWE Core
Competency
Related
Practice Behaviors
Course
Objectives
Evaluation
Instrument
Apply knowledge of human
behavior and the social
environment
Synthesizes and differentially
applies theories of human
behavior and the social
environment to guide
practice across multiple
systems
Conducts
assessment of
organization
functions from two
or more theoretical
perspectives
Organization
assessment report
Respond to contexts that
shape practice
Works collaboratively with
others to effect systemic
change that is sustainable
Develops
recommendations
through
collaborative
processes
Organization
assessment report
Provides leadership in
promoting sustainable
changes in service delivery
and practice to improve the
quality of social services
Makes
recommendations
to improve the
quality of an
organization’s
services
Organization
assessment report
Engage, assess, intervene,
and evaluate with
individuals, families, groups,
organizations, and
communities
Demonstrates culturally
sensitive relationships across
multiple systems
Demonstrates
sensitivity to
cultural variables in
interactions with
an organization
Organization
assessment report
Engage, assess, intervene,
and evaluate with
individuals, families, groups,
organizations, and
communities
Attends to the interpersonal
and group dynamics and
contextual factors that can
strengthen or potentially
threaten practice
relationships
Responds to
individual and
group variables
that influence
relationships
Organization
assessment report
Engage, assess, intervene,
and evaluate with
individuals, families, groups,
organizations, and
Critically evaluates, selects,
and applies best practice
models and evidence-based
Provides
recommendations
for systemic
change in an
Organization
assessment report
Respond to contexts that
shape practice
Organization
recommendation
report
Organization
recommendation
report
Organization
recommendation
report
Organization
recommendation
report
Organization
recommendation
report
Organization
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communities
interventions
organization
recommendation
report
Engage, assess, intervene,
and evaluate with
individuals, families, groups,
organizations, and
communities
Uses evaluation of the
process and/or outcomes to
develop best practice
interventions across multiple
system levels
Provides
recommendations
for systemic
change in an
organization
Organization
assessment report
Organization
recommendation
report
Course Materials
Required Texts: Patti, R.J. (2009). The handbook of human services management, (2nd ed.). Los
Angeles: Sage. ISBN 978-1-4129-5291-0
Students are expected to find and use the professional literature necessary to fulfill assigned tasks. The
attached bibliography gives some examples.
Other Materials: See assignments. Additional readings are listed in the bibliography and posted on
my web site.
Course Policies
The instructor reserves the right to make changes in the course policies.
Academic Integrity: The Department of Social Work strictly adheres to the University's policy on
Academic Integrity. Students should become familiar with this policy, and address any questions to their
advisors. Failure to comply with the policy may lead to suspension or expulsion from the University.
The policy, as addressed in the Office of Student Rights and Responsibilities website, is as follows:
“The principles of truth and honesty are recognized as fundamental to a community of teachers and
scholars. The University expects that both faculty and students will honor these principles and in so
doing will protect the integrity of all academic work and student grades. Students are expected to do all
work assigned to them without unauthorized assistance and are not to give unauthorized assistance.
Faculty members have the responsibility of exercising care in the planning and supervision of academic
work so that honest effort will be positively encouraged.
There are certain forms of conduct that violate this community’s principles. ACADEMIC DISHONESTY
(CHEATING) is a broad category of actions that use fraud and deception to improve a grade or obtain
course credit. Academic dishonesty (cheating) is not limited to examination situations alone, but arises
whenever students attempt to gain an unearned academic advantage. PLAGIARISM is a specific form of
academic dishonesty (cheating) that consists of the misuse of published or unpublished works of
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another by claiming them as one’s own. It may consist of handing in someone else’s work; copying or
purchasing a composition; using ideas, paragraphs, sentences, or phrases written by another; or using
data and/or statistics compiled by another without giving appropriate citation. Another example of
academic dishonesty is the SUBMISSION OF THE SAME, or essentially the same, PAPER or other
assignment for credit in two different courses without receiving prior approval from the instructor of the
affected courses.”
If a faculty member suspects academic dishonesty or plagiarism, he/she will request a Student
Advisement and/or a Student Status Review to deal with the dishonesty. Students are expected to
complete their own work without assistance from others (except in the case of group projects). The use
of other people’s work should be accompanied by APA (6th ed.) style references giving the authors full
credit for their work. Plagiarism and/or cheating will not be tolerated and will result in severe penalties
including the issuance of a grade of F for the class or dismissal from the MSW program.
Please refer to the Academic Affairs sections of the Campus Catalog for additional details (page 78)
(http://www.csub.edu/catalog/2011-2013_regularlyUpdated/pages/011.pdf).
Professional Conduct: The mission of the CSUB Department of Social Work is to prepare
competent and ethical social work practitioners who possess the knowledge, skills, and values required
to prevent social problems, intervene in problem areas, and improve the social conditions of the region
through culturally sensitive practice. Personal responsibility is a necessary part of the professional
practice of social work. Problems of unprofessional conduct will be addressed through the advisement
and student status review procedures outlined in your student handbook.
Course Attendance: Attendance, punctuality, and participation are necessary components of
personal responsibility: Regular class attendance, punctuality, and participation are required.
Professional participation requires familiarity with the assigned readings.
Writing Standards: I am firmly committed to upholding professional writing standards. Please use
Standard Written English. Refer to the Publication Manual of the American Psychological Association,
which is the stylebook required for theses in this department. Note that the formatting rules in the
Publication Manual relate to articles submitted for publication, not to class assignments. For additional
information on usage and style, refer to A Dictionary of Modern American Usage, which I will use as the
authority for all matters of usage and style. Written work completed out of class is to be typed or
printed on white bond paper using one-inch margins and 12-point type. Please do not turn in any
assignments with plastic covers.
Late Assignments and Makeup Exams: Assignments are to be turned in when they are due.
Late assignments will be accepted only in the event of major life disruptions such as significant illness,
injury, childbirth, or natural disasters.
Grading: Letter grades will be assigned according to the following:
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A = 90% - 100%
B = 80% - 89%
C = 70% - 79%
D = 60% - 69%
F = 00% - 59%
Communication with the Instructor: I am frequently in the office beyond posted hours. Feel
free to call or drop by. I normally respond to phone messages and emails within one work day. If I do
not, please assume that I did not receive the email.
Use of Cellular Phones: Sending or receiving text messages or phone calls during class is
prohibited. If you are officially “on call” for your employing agency, or if you have personal
circumstances that require you to be on call, please notify the instructor.
Distribution of Course Materials: Students are not to distribute course materials.
Student Complaint Procedures: See the Academic Information and Policies for information on
how to file a formal complaint. Information on how to contact the student ombudsman can be found at
http://www.csub.edu/counselingcenter/ombudsman.shtml.
Students with Disabilities: If you have special needs as addressed by the Americans with
Disabilities Act, please register with the Office of Services for Students with Disabilities as soon as
possible (654-2171). If you need this syllabus in a different medium, notify us at the address and
telephone number below. Reasonable efforts will be made to accommodate your special needs.
Department of Social Work
California State University, Bakersfield
Bakersfield, CA 93311
(661) 654-3434
See the CSUB Services for Students with Disabilities website http://www.csub.edu/UnivServices/SSD/
for the campus access policies.
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Course Requirements
The instructor reserves the right to make changes in the course requirements.
Assignment 1: Assessment reports. Each week as specified below, turn in a report assessing the
specified functions at your organization. In the report, reflect knowledge of the relevant literature.
Give at least two specific citations (quotation and page number) that tie your assessment report to the
literature. Do not use the text as a source. Each weekly assessment report is worth 50 points and is
due at the beginning of class.
Assignment 2: Recommendation reports. Each week as specified below, turn in a report that
recommends improvements in the functions you assessed. In the report, reflect knowledge of the
relevant literature by citing at least one source other than the text. This may be the same source as
used in the assessment section. Each weekly recommendation report is worth 20 points and is due at
the beginning of class.
Assignment 3: Weekly reflection. At the end of each class period, write a reflection according to
the outline prescribed below:
A. Three things I learned in class today. (Use complete sentences, and make each item a selfcontained idea, not merely a mention of a topic.)
B. How I will use one of these ideas in practice.
C. What could have been better about the class today.
Each weekly reflection is worth 5 points. There are no opportunities for making up missed class periods,
i.e. you cannot write a reflection for a class you did not attend.
Assignment 4: Final exam. In-class writing assignment. The final is worth 20 points.
Course Outline and Schedule
The instructor reserves the right to make changes in the outline and schedule.
April 2
April 9
Course overview. Lecture on management and leadership theories and
practice. After class, read chapters 1, 3, 5, and 7 in Patti and write the first
report.
Turn in the first report and participate in a class discussion of management and
leadership theories and practice. Lecture on governance. After class, read
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chapter 18 in Patti, read “Ten Basic Responsibilities of Nonprofit Boards” by
Ingram and selections from “Managing the Non-profit Organization” by Drucker
(in “Private Resources” on my web site), and write the second report.
April 16
Turn in the second report and participate in class discussion of governance.
Lecture on organization environment, structure, climate, and culture. After class,
read chapters 6 and 20 in Patti, and write the third report.
April 23
Turn in the third report and participate in a class discussion of organization
environment, structure, climate, and culture. Lecture on data management.
After class, read chapters 8 and 9 in Patti and write the fourth report.
April 30
Turn in the fourth report and participate in a class discussion of data
management. Lecture on program planning, -design, -evaluation, and –
improvement. After class, read chapters 15 and 16 and write the fifth report.
May 7
Turn in the fifth report and participate in a class discussion on program planning,
-design, -evaluation, and -improvement. Lecture on funding, budgeting,
accounting. After class, read chapters 4 and 19 in Patti, read selections from
Kettner and from BoardSource that are in “Private Resources” on my web site,
and write the sixth report.
May 14
Turn in the sixth report and participate in a class discussion on funding,
budgeting, and accounting. Lecture on human resource management. After
class, read chapters 10 and 12 in Patti and write the seventh report.
May 21
Turn in the seventh report and participate in a class discussion on human
resource management. Lecture on staff development, -training, and –
supervision. After class, read chapter 13 in Patti, read selections from Haynes,
Corey, and Moulton, and from Munson that are in “Private Resources” on my
web site, and write the eighth report.
May 28
Turn in the eighth report and participate in a class discussion on staff
development, -training, and -supervision. Lecture and exercise on performance
improvement.
June 4
Participate in a writing exercise to synthesize the course content. Participate in
course review.
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