Rajeev Verma, CBAP
29B, Wellesley Ave, Natick MA 01760
rajeever@gmail.com
Ph: 617-218-7794
Professional Summary
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Passionate IT Analyst with track record of delivering high quality software products by building strong
relationships with customers.
More than 9 years of professional experience in Business Analysis, System Analysis, Data Analysis, Project
Management in Health care and Financial Services domains.
Extensive experience in building solutions for Data Integrations, DataWarehouse, Analytics, Business
Intelligence, web applications, SOA web services.
Expert in eliciting, analyzing and documenting - Business Requirements, Functional Requirements, Non
Functional Requirements, Transition Requirements, Use Cases and Use Case Narratives.
Proficient in creating Activity, Use Case, Swim lane, Entity Relation, Conceptual and Logical Data Flow
diagrams using MS Visio and MS Word.
Expert in doing deep dive data analysis to build highly visible data-driven solutions.
Proficient in writing highly complex SQL queries using advance analytical OLAP functions.
Expert in analyzing data using Microsoft Excel.
Experience in facilitating JAD sessions, brainstorm sessions and workgroup meetings.
Excellent experience working with Senior Executives and recommend actionable process improvements
Managed projects from inception to completion. Phases included: Analysis, Design and Development, System
Testing, UAT Testing, Training and Deployment.
Delivered numerous multi-million dollar projects on scheduled time.
Proven record of leading multidisciplinary teams, located on site and around the globe.
Certified Business Analyst Professional (CBAP) conducted by International Institute of Business Analysis (IIBA).
Worked on Waterfall and Agile/Scrum Software development methodologies.
Continuously improving my business and technical skills by enrolling in courses.
Work Experience:
BlueCross BlueShield of Massachusetts (BCBSMA)
April2013 - Present
Lead IT Analyst
Playing a key role in the development of Value Based Program programs refer to a partnership with healthcare
providers in which a portion of total provider reimbursement is based on efficiency (cost management) and improved
outcomes (better quality). The Value-Based Program Delivery Platform allows for the sharing of member, claim and
care coordination information that is essential to supporting more coordinated, efficient and quality-driven healthcare.
My analytical work has been presented to top IT Management and Business areas to make enterprise wise
strategical and critical decisions.
Responsibilities:
 I am responsible for building requirements and design for several data exchange and integration interfaces.
Many interfaces are significantly critical and have enterprise wide visibility such as integrating more than 500,000
members of other Blue Cross Plans into the existing BCBSMA Datawarehouse for Quality Improvement, Provider
Contracting and assigning Provider to PPO members based on claims history for overall care coordination and
incentive payments.
 Conducted day long JAD sessions to elicit requirements with Business partners and IT SMEs
 Presented approaches and recommendations to IT management and Business areas for data integration efforts
 Wrote complex SQL queries to do research on host eligibility and Claims data. This was to ensure that incoming
data values will be created to meet BCBSMA Data Standards for example, creating the unique host member keys
across all 39 Blue Cross Plans.
Rajeev Verma
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Developed and documented technical and functional requirements that translate Value Base Program needs
such as Attributing Host members with BCBSMA contracted providers, extracting and submitting Case
Management, Disease Management and Utilization management data to other blue plans.
Drive development of technical designs and solutions.
Establishes, maintains and manages business partner expectations regarding overall requirement phase.
Acting as a consultant in the areas of conceptual and physical database design, and development.
Created end to end Data Flow diagrams for several data exchange interfaces
Mentored and oversaw the work of the junior analysts.
Created and provided estimation to the Project Management Office (PMO) to approve the project funding.
Acted as Project Manager for scoping, planning, executing, and monitoring multiple small and/or medium
projects
Fresenius Medical Care (FMCNA)
Lead Analyst/Project Manager
Dec 2011 – April2013
I was in core team of Fresenius to build and developed Patient events and Clinical records to transmit data of more than
200,000 patients. The data is sourced from EMRs stationed in more than 2500 facilities. The data is submitted to
Medicare mandated CROWNWeb program (www.projectcrownweb.org). The patient and clinical data is use d by the
Medicare for Administrative and Quality Improvement and Performance (QIP)
My responsibilities:
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Working with the CMS to gather on-going CROWNWeb requirements
Working with Fresenius Subject Matter Experts (SME) to elicit, analyze, document functional
requirements to meet CROWNWeb needs.
o SMEs include- VP Corporate Research, Corporate VP of Quality Management, Directors of Clinical
and Billing System, Clinical Managers and Operational users.
 Creating the Data Mapping requirements for Extract, Load and Transform (ETL) programs to load Patient
and Clinical information from the several Billing and Clinical Systems to newly created Data warehouse of
the CROWNWeb project.
 Working with development team to create and submit EDI transactions via batch to CMS
 Creating complex SQL queries (including OLAP function) to do Data Analysis, Data Quality and to create
analytical reports for Clinic Managers.
 Represented Fresenius on the bi-weekly CMS calls.
 Presented actionable recommendations to senior management to improve operational processes.
Interviewed application users to elicit requirements to create new clinical web application that allows clinicians
to enter the patient’s Vascular Access.
Reengineered existing error monitoring process of highly visible Order interface. The new process helped users
to view errors using GUI based application. Prior to this project, users were receiving emails whenever an error
was raised.
Created new interface to extract Prescribed Treatment Medications from clinical system to data warehouse.
These treatment medication data was included in several outbound data feeds; analysis and reporting
TJX Companies
Senior Business Analyst
Responsibilities:
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Nov 2010 – Dec 2011
Created functional requirements, use cases and screen wireframes for database driven web application, which
provides users to visualize and sort data.
Created tool to elicit AS-IS Application attributes and Non Functional requirements of more than 700
applications that are in-scope for the data center migration. This tool is being used by the 5 business areas and
more than 200 business and technical subject matter experts to provide the information of the key attributes
Responsible for analysis of applications to determine logic interdependencies across applications to ensure
logical groupings will maintain during migration of applications to new data center.
Created new Process Flows, analyzed and suggested measured to improve existed process flows.
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Wells Fargo Advisors
June 2009- Nov 2010
Lead Business System Analyst
Responsibilities:
 Lead Analyst and core member of a very complex Financial Brokerage and Bank integration projects, which
were significant in sizes and complexities.
 Understood the Pre Trade Operations, Compliance Activates and Post Trade Operations to create functional
specifications to migrate applications from legacy systems to new systems.
 Worked extensively on Mutual Funds, Order Management, Security Master, Products, Account, Rep (Broker),
and Branches data to create data structures.
 Created Functional Requirements document and Use Cases that define functions of the applications.
 Worked closely with the Business areas and technical teams in defining and documenting Transition requirements.
 Responsible for data analysis, data profiling, and in creation of conceptual and logical data models for multidimensional designs.
 Created Source to System Analysis (SSA) documents to analyze of Asset, Revenue/Commissions, and expenses
by Account, Branch, Financial Advisor, Security and Product.
 Created complex SQL queries to calculate performance metrics such as Year to Date (YTD), Last Year(LY) and
Trailing months (3, 6, 12, and 18) metrics.
 Performed Impact analysis and getting required data/files from Thomson Transaction Systems (TTS)/ Beta System
to load into Brokerage Data warehouse.
 Managed and mentored System Analysts and Quality Analysts.
 Worked with business users on regular basis to do User Acceptance Testing (UAT).
Hewlett Packard (HP)
Client: BlueCross Blue Shields of Massachusetts (BCBSMA)
Dec 2004 – June 2009
Senior Business Analyst
Responsibilities:
 Worked with the relevant business partners to Discover, Describe, and Document detailed Business Functional
Requirements (BFR) and Informational Requirements for new projects, modifications to improve existing systems.
 Created process models and improved existing processes based on the discussion with the Senior Executives.
 Involved in business scoping activities and ensuring that solutions support business processes.
 Met with project business stakeholders to determine the scope of the several projects.
 Studied interdependencies among various applications. Model these interdependencies in the form of Swim Lane
Diagrams in MS Visio so that applications can be combined and migrated accordingly.
 Managed team of 1 to 3 Business System Analysts to meet project goals.
 Conducted JAD sessions to elicit requirements, allow different stakeholders to communicate their perspectives
with each other, resolve any issues and come to an agreement quickly.
 Represented requirements using alternative views such as analysis models (diagrams), prototypes and scenarios.
 Created UML diagrams for Use Case, Activity, Sequence and Logical Data Flow using MS Visio and MS Word.
 Led multidisciplinary team from 4 to 14 developers, designers and testers.
 Assisted Senior Project Managers in Project Management tasks that include scheduling projects.
 Provided technical and functional support during UAT and trained business users and testers.
 Investigated requirements and carried out analysis of business processes and use cases to define workflows.
 Created Context diagrams, Activity diagrams, Entity relations, Use Case, and work flow diagrams.
 Served in a liaison role between business, developers and webmasters to ensure that applications meet customer
needs, integrate well with other applications and support the delivery of the expected value.
 Created the Volume test strategy to describe approach and methodologies used to execute the volume test of one
of the key application - Enterprise Front End system. The results were further used by infrastructure architect
teams to enhance network infrastructure. The volume testing methodology and document was later used by many
projects as a benchmark.
 Worked with UI teams to create the prototypes of the web screens using the iRise tool and MS Visio.
 Provided weekly status to senior Management.
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University of Central Florida
Sep 2001 – April 2004
Graduate Assistant
Responsibilities
 Taught more than 200 students for the courses - Principle of Electrical Engineering, Electrical Design Lab, and
Computer Fundamentals for Business, and Mathematics.
Neon Technologies, New Delhi India
Sep 1999 – March 2001
IT Analyst
Responsibilities
 Analyzed systems to create functional design specifications. Developed test plans, test cases to cover overall
quality assurance testing.
Business/Technical Knowledge:
Modeling and requirement
management tool
MS Visio, Rational Rose, Rational RequisitePro requirement management
tool
Software Development
Methodologies
Agile/Scrum, Waterfall and Extreme Programming (XP)
Business Intelligence and ETL tools
Cognos, Informatica
QA Tools
Quality Centre
Programming Languages
C and C++, SQL
Database Management Systems
Oracle, DB2, TOAD and MS Access
Web Technologies
SOA Web services, HTML, XML, Content Management system
Application Tools
MS Office, MS Visio, MS Project, iRise (web screen prototype tool
Education:
Master of Science in Engineering
University of Central Florida
Sep. 01 – April 04
GPA 3.7/4.0
Bachelor of Science in Engineering
Manipal Institute of Technology
Aug. 95 - Jun. 99
GPA 3.5/4.0
Professional Affiliation: Member of Institute of Business Analysis (IIBA)
Rajeev Verma
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