JOB PROFILE
and
PERSON SPECIFICATION
Job title:
Front of House Officer
Reports to:
Front of House Manager
Salary:
Hourly rate £8.50
The Front of House Officer will be divided between the Watts Gallery Visitor Centre and the Lobby area
at Watts Studios (Opening 26 January 2016). The role will entail overseeing all activities that occur in the
Pottery Building which includes the Visitor Centre, Shop, Watts Contemporary Gallery, selling tickets
and guide books whilst in the Lobby at Watts Studios. This will include: Greeting and providing our
visitors with a warm welcome, managing Gallery admissions and event tickets, selling pieces from the
Commercial exhibitions, helping to price and display the shop stock.
Cards, prints and gifts etc. will be on sale in the Visitor Centre and it is the responsibility of the Front of
House Officer to sell these items and work towards retail income targets. The job holder must have a
good knowledge of the Watts Gallery fundraising schemes, including, Adopt a Watts, and the
Friends/Patrons memberships, so they can encourage visitors to become members.
Other responsibilities include cashing up the till, ensuring the Visitor Centre is clean, tidy and
presentable. Ensure all items are priced and that the shop is kept replenished.
The Front of House Officer will work closely with the volunteer on duty at the Visitor Centre in all of
their duties.
The Front of House Officer must be available to cover shifts that become vacant due to sickness or annual
leave.
 Increase Patrons to 150
 Deliver £45,000 per annum from Patrons scheme
Manage Adopt a Watts
 Maintain files on all adopters
 Communicate any development with the adopted paintings
 Increase number of adopters and renew adopters
 Increase adopters to 150
 Deliver £35,000 per annum from Adopt a Watts
Manage the Friends membership scheme
 Increase Friends to 4,000 by 2016
Administration
 Produce reports for donors
 Research developments in the departments and produce good reports for donors
 Send thank you letters to donors
Research donors and grant applications
 Undertake research of charitable trusts and look into pictures, and documents to support grant
bids
Manage and support fundraising events
 Plan, manage and execute all details of event including invitations, invitation list, catering,
speeches, venue, purpose and briefings
 Evaluate events and communicate/implement learnings
Internal relationships
 Liaise with Marketing, Learning and Curatorial to support the programme and secure their
support for informing and cultivating donors
 Liaise with Trustees to secure their support for ‘asks’, making introductions and donor
relationships
Managing the Team
Line manage Development Officer, Development Assistant and Friends Administrator; review staff
structure and deliver a sustainable and efficient team to deliver fundraising targets year on year
Skills and Experience:
Excellent interpersonal skills are essential
Computer literacy
Retail experience and an interest in art is an advantage.
Personal specification:
Team player
Be physically fit (you will be on your feet hours at a time and there is a certain amount of carrying to be
done)
Self-starter
Sense of humor
Must be flexible and able to think on your feet
Application:
Please apply by sending a copy of your CV to, Rebecca Macpherson, Front of House Manager at Watts
Gallery, Down Lane, Compton, Surrey, GU3 1DQ or emailing. frontofhouse@wattsgallery.org.uk