Schedule 6 Part 1 B
Annex G12
Fire Detection and Protection System
Maintenance
Service Delivery Plan
City of Tshwane
TABLE OF CONTENTS
Page
1
INTRODUCTION .............................................................................................................................. 3
2
SERVICE DELIVERY PLAN ............................................................................................................ 3
ANNEXURES
ANNEXURE 1 : TYPICAL SERVICE SCHEDULES ............................................................................... 7
SDP
City of Tshwane
1
INTRODUCTION
This Service Delivery Plan (“SDP”) provides details relating to the manner in which the Private Party
intends to provide the Fire Detection and Protection System Maintenance and Fire Emergency
Management Service, having specific regard to the provisions of clauses 2.3.12 and 2.4.7 of Schedule
6 Part 1 B (Facilities Management Specifications), the provisions of which shall at all times take
precedence over this SDP.
The Private Party shall be entitled to revise this SDP from time to time and within its sole discretion,
provided that such revision shall not in any way detract from the Private Party’s obligations to provide
the Fire Detection and Protection System Maintenance and Fire Emergency Management Service in
accordance with the provisions of clauses 2.3.12 and 2.4.7 of Schedule 6 Part 1 B (Facilities
Management Specifications).
The Private Party shall, within 5 (Five) days of any revision of the SDP, provide the CoT with a copy of
such revised SDP.
2
SERVICE DELIVERY PLAN
2.1
2.1.1
Scope of Service
Fire Detection and Protection Maintenance
2.1.1.1
To provide Fire Detection and Protection System Maintenance as provided for in
clause 2.4.7 of Schedule 6 Part 1 B ("Fire Detection and Protection System
Maintenance").
2.1.1.2
SDP
The following building equipment is included in this service:
•
Fire Hose reels;
•
Fire Hydrants;
•
Fire Extinguishers;
•
Automatic fire sprinkler system;
•
Automatic gas fire suppression system;
•
Fire detection system;
•
Public address evacuation system;
•
Fire escape routes;
•
Fire escape doors;
•
Fire drills;
City of Tshwane
2.1.2
•
Evacuation plans; and
•
Site safety co-ordination and planning.
Fire Emergency Management
2.1.2.1
To provide Fire Emergency Management Service in accordance with statutory and the
Private Party's insurance requirements as contemplated in clause 2.3.12 of Schedule
6 Part 1 B ("Fire Emergency Management Service").
2.1.2.2
This Fire Emergency Management Service will be controlled by the on-site operations
manager.
2.2
2.2.1
Operational Elements
Human Resources
2.2.1.1
The Operations Subcontractor shall appoint suitably trained personnel and/or
subcontractors in order to provide the Fire Detection and Protection System
Maintenance and the Fire Emergency Management Service required herein.
2.2.2
Quality Control
Quality control is measured in various ways, and may include the following measurement
methods:
2.2.2.1
Planned inspections based on the requirements in Schedule 6 Part 1 B. Planned
inspections are scheduled into the Facilities Management System so that the
inspection and the results are recorded and actioned accordingly;
2.2.2.2
Call centre concerns about the Services set out herein, are actioned and results
recorded against the particular call; and
2.2.2.3
2.2.3
Client satisfaction surveys.
Training
2.2.3.1
All service providers will be required to attend a Site training program where they will
be briefed on-site procedures and the House Rules. Each candidate will sign that they
have received the training.
2.2.3.2
The service technician will be trained in the following disciplines:
•
Fire extinguishers, hose reels and hydrants SAQCC - certified technicians;
•
Automatic Fire Sprinkler Systems ASIB
technicians;
SDP
- Approved Company employing trained
City of Tshwane
2.2.3.3
•
Automatic gas fire suppression systems – Trained on specific installation;
•
Fire alarm systems – Trained on specific installations; and
•
PA Evacuation systems – Audio technician trained on specific installations.
CoT employees will be identified by the CoT to receive training as fire wardens and
first aiders. Training and retraining will be done on an annual basis to accommodate
changes to staff. There should always be enough sufficiently trained CoT employees
to handle emergencies. The requirements are indicated by the Occupational Health
and Safety Act.
2.3
Compliance to minimum standards
2.3.1
Occupational Health and Safety Act 85 of 1993;
2.3.2
SABS 0400 Application of the National Building Regulations;
2.3.3
SABS1475 Servicing of fire extinguishers;
2.3.4
SABS 0287 Automatic fire sprinkler systems;
2.3.5
Automatic Sprinkler Inspection Bureau (ASIB).
2.4
Service Schedules
From the items listed under the Service Output Requirements in Schedule 6 Part 1 B, and
thereafter matching that to the Service Level Matrix, the Service Schedules are developed
and included in Annexure 1.
2.5
Self Monitoring Plan
Fire Detection and Protection System Maintenance and Fire Emergency Management
Service monitoring check lists will be generated by the Facilities Management System and
will be aligned to the service schedules contained in Annexure 1 hereto. This will enable the
managers to check and feed back into the system any non-compliance or service impact
issues that may be identified. The Facilities Management System will be able to generate a
report linked to rectification periods that will be used to monitor the performance issue
identified.
2.6
Contingency Planning
The following contingency plans will be put in place:
2.6.1
Fire extinguishers
Five spare fire extinguishers will be kept on Site in case of accidental or intentional use of
one of the installed units. This will enable the on-site team to immediately replace the unit.
SDP
City of Tshwane
2.6.2
Fire hose reels and hydrants
Five sets of each of the following spare parts will be kept on site:
2.6.3
•
Hydrant valve seals;
•
Hose reel nozzles; and
•
Hose reel valve seals.
Fire sprinklers
Spare sprinkler heads will be kept as may be required by the rational fire design.
2.6.4
Fire sprinkler system maintenance
In the event of any partial or full shut down or isolation of the automatic fire sprinkler
system the following preventative measures will be put in place:
•
Notify the local fire departments that the system is off line;
•
Notify all staff working in the affected are to be extra careful;
•
Notify all fire wardens in the building of the shut down; and
•
CoT will be responsible for notifying the building insurers.
Once the system is back online all relevant stake holders must again be notified
accordingly.
SDP
ANNEXURE 1: TYPICAL SERVICE SCHEDULES
Description of Service
Task(s)
Service Interval
Space Category
Relevance
Escape route inspection
Visually inspect escape routes, to be clear of
Weekly
obstructions, exit door push bar operating correctly
Fire fighting equipment inspection
Visually inspect all pressurised equipment for
Monthly
correct pressure
Fire detectors and system service
Inspection on system’s critical components, test
3 monthly
alarm trigger settings
Fire drills
Test
emergency
preparedness
of
building
6 monthly
occupants and suitability of fire / emergency
procedures
Fire hose reel and extinguisher
service
Service, test and check equipment for operation
Annual