Kaua`i Community College
2013 Annual Program Review for
University Center
October 1, 2013
Program Description
The University Center (UC) serves Kauai Community College (KCC) and the general public by coordinating higher education opportunities to the island of
Kaua`i. The main function of the UC is to support distance programs delivery through technology and services. The UC also provides support services for
distance students by assisting with pre-advising, course evaluation, college application, registration, distance resources and developing an educational
goal for students.
The UC coordinates yearly public information meetings and facilitates with other coordinators from various distance programs. The UC provides
coordinated student support services such as library services, proctoring, and instructional technology. The UC director provides onsite administration,
lobbying services, and system-wide scheduling coordination.
For KCC distance students the University Center provides new student orientation, assistance with using Laulima (the course management system for the
UH system) and supports the development of distance learning courses by KCC instructors. The UC staff serves on various distance committees assisting
with current distance trends and the use of technology in education.
Part I. Quantitative Indicators
AY2009-2010 AY2010-2011 AY2011-2012
Demand
Job Demand
●
●
●
●
●
Management Occupations (111011-119199)
Business and Financial Operations Occupations
(131071-132082)
Computer and mathematical Occupations (151021151099)
Community and Social Services Occupations (211012211092)
Education, Training, and Library Occupations (251099259099)
Initial Contacts (Unduplicated first contacts)
Number of successive contacts
Number that applied to programs including WGU
AY 2012-2013
172
47
94
42
94
42
91
37
43
22
22
14
5
4
4
4
10
4
4
9
67
229
25
52
22
227
39
60
22
234
18
40 + 22=66
27
193
22
30
Total number of DL registrants (CC level)
Number of students enrolled in onsite classes (ssh)
Number of Majors in UC programs (annual no.)
Number of majors in WGU
Efficiency
Average class size (onsite)
Room usage (UC mtgs, ITV, Polycom classes, onsite classes)
● ITV/Polycom classes only
● Number of onsite classes ITV
● Number of onsite classes Polycom
● Number of 4 year onsite classes
# of Native Hawaiian students
Number of programs facilitated
Effectiveness
Persistence of upper division majors from Fall to Spring
Degrees Awarded (Fall & Spring) through UCTR
● BA Elem Ed
● BA PSY
● BA BA/ACC
● BASS including (Political Science/Early Childhood)
● MS NURS
● PBSCE
● BS NURS
● BA Public Administration
● MA CS
● MA ET
● MBA
● MLIS
● MS KRS
● MSW
● PCERT
● MSE
● MHRM
854
401
269
957
365
248
1020
309
252
22
1183
375
261
na
3
166
49
21
10
18
Na
41
3
150
43
31
12
26
71
39
3
120
26
19
7
18
25
39
4
689*
37
14
23
4
na
39
93%
96%
94%
85%
44
6
4
3
3
1
1
0
0
13
3
0
2
1
4
2
1
0
43
8
2
3
6
0
1
1
0
3
2
2
3
2
5
1
5
0
35
9
3
3
4
0
5
1
2
0
0
0
1
0
0
1
1
3
36
5
3
4
3
1
1
7
1
7
1
0
0
1
1
0
0
0
MAcc
0
0
TOTALS
44
43
**New calculation: total number of times a room is used for DL classes or meetings.
●
0
35
1
36
Part II. Analysis of the program
Demand
The University Center’s initial contacts are when we meet a perspective student for the first time. The initial contact helps us to determine the needs of
our community and the successive contact is when we meet with a student more than once. The number of initial contacts has gone down from 234 to
168. One reason for this drop is because the Education Specialist position in the University Center was vacated in January of 2013 and this left gaps in
services that could not be covered as well by the existing staff. Another reason for the drop is that students are using the website more effectively, a fact
that was covered in last year’s discussion. In the year before last there were 9,080 requests for the front page of the University Center website but this
year we are counting all of the requests for sites within the uckauai director and that amounted to 38,602 in AY 12-13. This is a better indicator of usage
for the center.
The number of KCC students enrolled in distance courses at the AA level continues to increases yearly. Last AY there were 1020 registrants and this AY
there were 1183 registrants, an increase of 63. The AA students that declare KCC as their home campus take online courses to complete their degrees.
Many are working adults that need the flexibility of online courses. The popularity of distance learning courses is growing.
The number of majors in the UC programs has gone up to 261 compared to 252 last year.
Efficiency
The use of facilities includes classrooms, information meetings, and meetings by various programs. This year the number is lower than last year. It seems
that the popularity of completely online courses is outgrowing the need to meet in person. There are many new technologies that allow students and
instructors to meet online via Skype, Google talk etc. We are currently using three POLYCOM rooms (two in the old studio and one from ETRO) and we
occupy the ITV room in the LRC as well as the PAC classroom. We also use classrooms in the LRC or the OSC for onsite meetings and classes.
Effectiveness
There were 36 degrees awarded through the University Center last year. Although we do not originate programs, KCC and the University Center provide
support for students who are in these programs and make it possible for them to persist. Fall to Spring persistence rate is steady at 85%. The initial
contacts have decreased slightly due to a change in staffing. The new specialist is now onboard and will commence the campus advertising campaign.
Weaknesses and Strengths
The University Center is doing very well. The number of applicants and majors has remained consistent. The number of enrollments in distance classes at
the AA level has increased. Persistence for upper division majors is still healthy and the number of degrees and certificates has stayed consistent these
past two years. This number relies on the cohort nature of the programs that we receive. Programs may accept a new cohort each year for 2 years and
then stop out and have no graduates in the 4th year. The number of face to face contacts is of concern since it’s staying consistent for these past 3 years.
We can attribute some of this to our website which guides the students through the program selection and the online application process.
Part III. Action Plan
Goal Alignment
UH System Goals, Kaua‘i Community College Goals, and
Strategic Goals
UH Goal 1: Educational Effectiveness and Student Success
KCC Goal 1: Access &
KCC Goal 2: Learning and Teaching
Strategic Goals: Student Recruitment, Retention and Success of
All Students and Particularly
○ Increase success of Remedial/Developmental
Students
○ Non-traditional Students in Career and
Technical Programs
○ Increased Completion of Degrees,
Certificates, and Licensure
○ Improve partnerships with K-12 to improve
college preparation and to ensure that
students are aware of specific opportunities
that KCC provides
Program Goals
To provide academic support for
distance learning
● To promote lifelong learning.
● To provide access to appropriate higher
education opportunities to Kauai
residents
●
Relevant Curriculum Development
○ Sustainability/Green Jobs
○ Health
○ DOE-KCC English Alignment
○ Increase and improve design and delivery of
distance education offerings
○ Increase transfer rates by strengthening fouryear pathways, particularly in STEM fields
Completion of
○ Course Student Learning Outcomes (CLOs)
○ Program Learning Outcomes (PLOs)
○ Institutional Learning Outcomes (ILOs)
○ Course Action Forms (CAFs)
Assessment Activities and Analysis
UH Goal 3: A Model Local, Regional and Global University
●
To provide access to appropriate higher
KCC Goal 6 Diversity
Strategic Goals:
○ Fostering Global Understanding and
Intercultural Competence
○ Increased Enrollment and Success of
International Students
UH Goal 4: Investment in Faculty, Staff, Students and Their
Environment
KCC Goal 4: Personal Development
Strategic Goals:
○ Professional Development Directed to Any of
the Above Goals
○ Enriching Student Experience, Particularly
Directed to Any of the Above Goals
○ Increasing the Efficiency, Effectiveness and
Sustainability of the KCC Environment
UH Goal 5: Resources and Stewardship
KCC Goal 5 Community Development
Strategic Goals:
○ Reduce Deferred Maintenance
○ Address Health and Safety Issues
○ Promote Sustainability
education opportunities to Kauai
residents
To provide academic support for
distance learning
● To promote lifelong learning.
● To provide access to appropriate higher
education opportunities to Kauai
residents
●
●
●
To promote lifelong learning.
To provide access to appropriate higher
education opportunities to Kauai
residents
Part IV. Resource Implications
The University Center will be focusing marketing efforts at KCC students. No additional funding is required.
Part V. Program Learning Outcomes and Assessment
The University Center provides services and support that enables distance learning students to:
1. Complete the application process successfully
Assessment: number of students that applied to programs and are accepted
 The center helped 30 students during AY 12-13 successfully apply and register for upper division courses. This is slightly lower than the 40
students aided last year.
2. Complete the registration processes annually
Assessment: Number of majors who register each semester

There were 261 majors in 26 upper division distance programs during the AY 12-13, an increase of 9 students.
3. Develop an educational goal and pursue it
Assessment: Persistence rates and number of degrees and certificates earned
 The persistence rate dipped slightly to 85% (from 94%) from Fall to Spring during AY 12-13 and we had a total of 36 graduates in 13
programs.
4. Succeed in their courses by providing services such as New Student Orientation, proctoring, and general advising.
Assessment: Number of NSO attendees, number of distance learning tests that are proctored, number of initial contacts.
 The NSO attendees for AY 12-13 was 31 minus the online orientation count, this number is lower than last year by 25.
 Proctored exams for AY 12-13 were 871 an increase of 141 proctored exams from 730 last AY
 Initial contacts were 193 which is lower than last year’s 234.
The University Center numbers have dipped slightly, the number of successful applicants, orientation attendees, and initial contacts are all lower than last
year. This is largely due to the UCTR’s Education Specialist’s position which was vacated at the beginning of spring. The remaining staff coverage was not
as proactive and the numbers show it. The number of graduates is still consistent though persistence rates are slightly lower. Now that the UCTR is fully
staffed, potential students will be better served and the center will continue its marketing efforts locally (on the college) and improve our support
services over the Internet.
PROGRAM GOAL
To provide
access to
appropriate
higher
education
opportunities
to Kauai
residents.
ACTION ITEM
Develop a plan
to increase the
number of
students who
apply to a
program by
recruiting KCC
students.
RESOURCES/Tasks
Update Brochures
Local information
sessions
Update website
PERSON (S)
RESPONSIBLE
UC staff
TIMELINE
INDICATOR of IMPROVEMENT
PLO Im-pacted
Spring 2014
The number of transfers from
KCC to any of the UH system 4year institutions is 74 in AY 20122013. The number will increase
in 2013-14.
#1Complete
the
application
process
successfully
Increase student who apply
beyond 40.
Increase the number of majors
who register beyond 252.
To provide
academic
support for
Increase the
number of KCC
distance
general
Participate on DL
committee and other
DL organizations
UC staff
Spring 2014
The college will have more than
16 DL courses by Fall 2014.
#2Complete
the
registration
process
successfully
#3 Develop
an
educational
goal and
STATUS
distance
learning
To promote
lifelong
learning.
To provide
access to
appropriate
higher
education
opportunities
to Kauai
residents.
education
courses to
support
students
entering upper
division
distance
programs.
Improve UC
enrollments.
To provide
academic
support for
distance
learning
Part VI. Programs Cost
Maintain a persistence rate of
90%.
Provide PD
workshops on DL
curriculum
development
Update Brochures
Local information
sessions
Update website
pursue it.
#4. Succeed
in their
courses by
providing
services
such as
New
Student
Orientation,
proctoring,
and general
advising.
UC staff
Fall 2014
Increase student who apply
beyond 40.
Increase the number of majors
who register beyond 252.
Increase the number of website
hits to above 9,000.
Increase initial f2f contacts to
above 234.
#1Complete
the
application
process
successfully
#2Complete
the
registration
process
successfully
#3 Develop
an
educational
goal and
pursue it.