Frequently asked questions
The Voluntary Administration
The Administrators are responsible for investigating the issues that led to the failure of the
companies, and reporting to creditors.
The first meetings of creditors of the Dick Smith entities were held today on 14 January 2016. The
appointment of the Administrators will continue, as no alternative Administrators were nominated.
Creditors resolved at the meetings to form committees of creditors, to consult with the
Administrators about matters relating to the Administrations. The Administrators advised that it was
likely that they would seek from the Court an extension of the period to convene the second
meetings of creditors, where their recommendations regarding the future of the Dick Smith entities
would be put to creditors. The Administrators provided high level information regarding the affairs of
the Dick Smith entities, however advised that it was too early to provide a strong view on the reasons
for the collapse of the Dick Smith entities or the likely return to creditors.
For all further enquires please contact:
Link Market Services
Creditor Hotline: 1300 853 481
Email: dicksmith@linkmarketservices.com.au
The Receivership
Subsequent to this appointment, partners of Ferrier Hodgson were appointed Receivers and
Managers over the parent entity and the Australian subsidiaries, with the exception of Mac 1 Pty
Limited.
The Receivers are responsible for the management of the Dick Smith business and will be liaising
with suppliers and stakeholders in that regard.
For all further enquiries regarding management of Dick Smith please contact:

1300 366 644 for online orders and enquiries.

1300 660 054 for store enquiries, repair enquiries and tech support.

03 9604 5663 for customer enquiries

Via the “Contact Us” page on the Dick Smith website.
Please also refer to Ferrier Hodgson website for further updates:
www.ferrierhodgson.com/au/administrations/dick-smith-holdings-limited-and-associated-entities
Provided below are some few frequently asked questions:
Question
Answer
Who is McGrathNicol?
McGrathNicol is an independent advisory firm specialising in
Advisory, Forensic, Transactions, Restructuring and Insolvency.
Who is Dick Smith Group
Dick Smith is a retailer of consumer electronics.
Who is Link Market Services?
Link Market Services is a share registry and financial services
provider. Link Market Services provide processing, communications
and meetings to Insolvency Practitioners.
Link Market Services are providing hotline and other services to
the Dick Smith administrators.
Link Market Services can be contacted by phone 1300 853 481 or
by email dicksmith@linkmarketservices.com.au.
What has happened to Dick
Smith Group? / Why did the
administration come about?
The Dick Smith Group has been placed into voluntary
administration and receivership.
Ferrier Hodgson has been appointed by the Group’s lenders to
handle the receivership, and are responsible for all business trading
issues.
The business will continue to operate as usual while Ferrier
Hodgson seek a buyer for the Dick Smith businesses.
Please also refer to Ferrier Hodgson website for further updates:
www.ferrierhodgson.com/au/administrations/dick-smith-holdingslimited-and-associated-entities
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Which companies have been
placed into administration?
Joseph David Hayes, Jason Preston, William James Harris and
Matthew Wayne Caddy were appointed Voluntary Administrators
over the following Dick Smith entities on Monday 4 January 2016:
Entity
ACN
Dick Smith Holdings Limited
166 237 841
Dick Smith Sub-Holdings Pty Limited
160 162 925
DSE Holdings Pty Limited
001 456 720
Dick Smith (Wholesale) Pty Ltd
000 445 956
Dick Smith Electronics Pty Limited
000 908 716
Dick Smith Electronics Staff Superannuation Fund 059 802 470
Pty Limited
InterTAN Australia Pty Ltd
002 511 944
Dick Smith Electronics Franchising Pty Ltd
054 295 733
Dick Smith Management Pty Ltd
001 585 735
Mac 1 Pty Limited
136 849 584
Joseph David Hayes, Jason Preston, Andrew John Grenfell and Kare
Johnstone were also appointed Voluntary Administrators over the
NZ subsidiary on Monday 4 January 2016, the administration of
which is being handled by the McGrathNicol Auckland partnership.
Entity
Company No
DSE (NZ) Limited
37602
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What is a voluntary
administration?
The Board has appointed Voluntary Administrators to the Group.
Voluntary administration is an insolvency procedure where the
directors of a financially troubled company or a secured creditor
with a charge over most of the company’s assets appoint an
external administrator called a ‘voluntary administrator’.
The role of the voluntary administrator is to investigate the
company’s affairs, to report to creditors and to recommend to
creditors whether the company should enter into a deed of
company arrangement, go into liquidation or be returned to the
directors.
The Voluntary Administrators deal with the claims of unsecured
creditors, including suppliers and customers who hold gift
vouchers.
The Voluntary Administrators will also hold meetings of creditors
of the Group in due course.
The Voluntary Administrators do NOT have any day to day
responsibility or control over the Group’s assets or operations, with
the exception of Mac 1 Pty Limited.
For more information regarding administrations generally, please
visit http://asic.gov.au/regulatory-resources/insolvency.
How long will the voluntary
administration process take?
The Administrators were appointed on 4 January 2016. It is too
early to comment on how long the administration will take.
The Receivers have advised that they anticipate that the process to
find a buyer for the Group may take up to six (6) months.
Is the Company continuing
to trade?
The business will continue to operate as usual while the Receivers
seek a buyer for the Dick Smith businesses.
Where can I get a copy of
the Report to Creditors or
other public communications
issued by the Administrators?
A copy of the report to creditors and other key communications
issued to stakeholders can be found on either:
The Administrators’ website:
http://www.mcgrathnicol.com/assignments/DickSmith
or please supply Link Market Services with your email address or
physical address and we will arrange for a copy to be sent to you.
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When and where is the
meeting of creditors being
held?
The first meetings of creditors for the following entities was held
on Thursday, 14 January 2016 12:00pm at Wesley Conference
Centre, 220 Pitt Street, Sydney NSW 2000.
Entity
ACN
Dick Smith Holdings Limited
166 237 841
Dick Smith Sub-Holdings Pty Limited
160 162 925
DSE Holdings Pty Limited
001 456 720
Dick Smith (Wholesale) Pty Ltd
000 445 956
Dick Smith Electronics Pty Limited
000 908 716
Dick Smith Electronics Staff Superannuation Fund 059 802 470
Pty Limited
InterTAN Australia Pty Ltd
002 511 944
Dick Smith Electronics Franchising Pty Ltd
054 295 733
Dick Smith Management Pty Ltd
001 585 735
The first meetings of creditors for Mac 1 Pty Limited was held on
Thursday, 14 January 2016 10:00am at Wesley Conference Centre,
220 Pitt Street, Sydney NSW 2000.
When are where will the
second meeting of creditors
be held?
Without an extension of the convening period, the second meeting
of creditors is due to be held by 9 February 2016.
However; given both the financial complexities of the Group and
the ongoing sale campaign being undertaken by the Receivers, the
Administrators will be applying to the Court to extend the
convening period.
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How does the appointment
of Receivers and Managers
affect my employment?
We understand that the business will continue to trade during the
Receivership period and employees will continue and you will be
paid by the Receivers in the ordinary course.
Please refer to Ferrier Hodgson website for further updates
regarding your employment:
www.ferrierhodgson.com/au/administrations/dick-smith-holdingslimited-and-associated-entities
Your entitlements accrued prior to the appointment of the
Receivers (e.g. Annual Leave; Long Service Leave) are frozen at the
date of appointment and are a priority unsecured debt of the
Group.
The Receivers are:
 In control of the business
 Seeking expressions of interest for a possible sale of the
business as a going concern immediately.
Who are the Receivers and
why have they been
appointed?
James Stewart, Jim Sarantinos and Ryan Eagle were appointed
Receivers and Managers over Dick Smith Holdings Limited (DSH)
and a number of associated entities (referred to as the Group) on
4 January 2016 by a syndicate of lenders which hold security over
the assets and undertakings of the Group. This appointment
included all entities placed under Voluntary Administration, with
the exception of Mac 1 Pty Limited.
The Receivers’ appointment follows the appointment of Joe Hayes
and other partners of McGrathNicol as Voluntary Administrators by
DSH’s directors.
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What will change in the
running of the store?
We understand that some of these changes to store operations are
as follows:
Deposits:

Deposits cannot be refunded.
The Receivers and Managers will be completing sales where
deposits have been received subject to stock availability. If a
customer has paid for an item in full, but not collected it, then the
customer is allowed to collect the goods.
Exchanges:
Until further notice exchanges may only be accepted if the
customer has a receipt, the item is in its original packaging and
the item has not been used.
Refunds:
At this stage we are unable to provide refunds.
Faulty Goods:
Faulty Goods policy will continue in accordance with the existing
store policy for goods purchased on or after 5 January 2016.
For goods purchased prior to 5 January 2015 that are branded
products, please contact the manufacturer directly.
For goods purchased prior to 5 January 2015 that are Dick Smith
branded, please complete a proof of debt form.
What happens with my
unused gift vouchers?
The Receivers have determined that:
 No issued gift vouchers will be accepted
 No new gift vouchers will be issued
Customers will valid unused gift cards may have claim against Dick
Smith and should to contact Link Market Services to lodge their
claim as a creditor.
Is there contact for
customers other in store?
Customer hotline and email address:
A DSH email address has been set up (dicksmith@fh.com.au) and
staff should, where possible, direct customers to this email address.
A DSH customer hotline will be set up shortly and the number will
be circulated to employees as soon as possible.
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If I have questions regarding
my employment who should
I call?
All queries regarding the Receivership should be forwarded to the
Receiver’s office.
Who should I contact
regarding my shares in Dick
Smith?
Please direct shareholders to view regular updates on the ASX or
Ferrier Hodgson websites:
Updates on the progress of the Receivership will be posted on our
website www.ferrierhodgson.com/au/administrations/dick-smithholdings-limited-and-associated-entities
www.asx.com.au
www.ferrierhodgson.com/au/administrations/dick-smith-holdingslimited-and-associated-entities
This document will continue to evolve as new issues and frequently asked questions come to hand.
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