v
Agenda
Time
Topic
9:00-10:00
Registration
10:00-10:30
Welcome and Introductions
Manish Gupta
10:30-11:15
Transforming the Customer
Experience
Shourya Roy, XRCI
11:15-12:00
Document Banking /
Express Banking
Nischal Piratla, XRCI
12:00-12:45
Lunch
12:45-13:15
Business Process Optimization
KV Dipu, GE SBI
13:15-14:00
Workforce Optimization
Koustuv Dasgupta, XRCI
14:00-14:15
Break
14:15-15:30
Smart and Connected
Communities
Anil Menon, Cisco; Koustuv Dasgupta,
XRCI; Geetha Manjunath, XRCI.
Panel moderated by Rebecca Scholl, Xerox
15:30-16:00
Remote Sensing
Geetha Manjunath, XRCI
16:00-16:45
Wrap-up and next steps
Manish Gupta, XRCI
17:00 Onwards
Cocktails and private dinner in the Park Plaza
Presenter
Manish Gupta
Vice President
Manish Gupta is Vice President at Xerox Corporation and
Director of Xerox Research Centre India. Previously, he has
served as Managing Director, Technology Division at Goldman
Sachs in India, and Director, IBM Research - India and Chief
Technologist, IBM India/South Asia. As a Senior Manager at the
IBM T.J. Watson Research Center, Manish led the team
developing system software for the Blue Gene/L
supercomputer, for which IBM was awarded a National Medal of
Technology and Innovation by US President Barack Obama.
Manish holds a Ph.D. degree from the University of Illinois at
Urbana Champaign. He has co-authored over 75 papers in
international conferences and journals, and has been granted
more than 15 US patents. While at IBM, he received an
Outstanding Innovation Award, two Outstanding Technical
Achievement Awards and the Lou Gerstner Team Award for
Client Excellence. Manish is an ACM Fellow.
Nischal Piratla
XIG Program Manager
Nischal Piratla manages Innovation Programs and is responsible
for the strategy and roadmap of Innovation for Financial
Services, HR & Litigation Services. Before coming back to India in
2010, he was Chief Scientist for Mobile Services & Platforms, at
Innovation Development with Deutsche Telekom, USA Lab, with
a joint appointment at Deutsche Telekom Labs (T-Labs), Berlin,
Germany. He was also associated with the Department of
Computer Science, UC Santa Barbara as Adjunct Associate
Professor. He started at T-Labs, Berlin in 2005 as a Senior
Research Scientist, and in a year founded its first spin-off, Qiro
GmbH, and led it as CTO. After the exit of Qiro, he was a Visiting
Scholar at Stanford University and returned to T-Labs as Chief
Technologist. His previous terms at industry also include
Lucent/Avaya Inc. (2000-2002), Seagate (1999-2000) and CMC
(1996-97).
Nischal considers his knowledge/skills in mathematics and his
field of expertise, namely networking, mobile services,
recommendation systems and HCI as tools which, when properly
brewed with intuition and business logic, lead to fascinating
innovations. He has formed and worked with teams from more
than ten countries. Nischal holds 4 patents and 35 pending
applications in USA, Germany (EU), Israel and India. He has also
published various technical papers in journals and conferences,
and has an IETF RFC to his credit. He is a Senior Member of IEEE.
Shourya Roy
Senior Research Scientist and Research Manager
Shourya Roy leads the Text and Graph Analytics Research in
Xerox Research Centre India where he also leads several
initiatives towards innovating for next generation Customer
Care services. Shourya's research interest spans Text and Web
Mining, Natural Language Processing, Application of Machine
Learning and Human Computation. Over the years, Shourya’s
work has led to over 25 patent disclosures and over 40
publications in premier journals and conferences. He has taken
up different professional roles including Program Committee
member in top ranked conferences, Organizer of technical
workshops, Editor in reputed Journals, Reviewer of Journal and
Conference papers, Advisor to Students etc. Shourya holds
Masters Degrees in Computer Science and Business
Administration from IIT Bombay and Delhi University
respectively.
Koustuv Dasgupta
Senior Researcher and Area Manager
Koustuv Dasgupta manages the Distributed and Mobile
Computing group at Xerox Research Centre India (XRCI). In his
current role, Koustuv leads research topics that leverage the
cloud infrastructure to create large-scale, optimized and
sustainable service offerings. His work primarily focuses on the
use of novel technologies for improved collaboration,
communication, and process optimization in agile enterprises.
He is also responsible for growing a competency around mobile
and pervasive systems that can be leveraged for solving societal-
scale problems and impact multiple domains ranging from
improved infrastructure, to better health and education, to
increased productivity and engagement.
Prior to XRCI, Koustuv was a Research Scientist at the IBM India
Research Lab - where he contributed to multiple innovations in
the areas of Telecom Service Delivery Platforms, contextual
applications and architectures for next-generation networks;
and predictive analytics for business intelligence. His work has
led to ten US patents (numerous pending grant) and 40+
research publications in premier journals and conferences; while
receiving several awards including an IBM Research Division
award for contributions to the IBM Telecom Service Delivery
Platform. Koustuv holds a Ph.D. in Computer Science from the
University of Maryland Baltimore County.
Geetha Manjunath
Research Lab Manager - Data Analytics Lab
Geetha Manjunath joined Xerox in April 2013 with 23 years of
research experience in the IT industry. She is the Lab Manager of
the Data Analytics Lab at Xerox Research Centre India (XRCI) and
leads a team of researchers to develop innovative solutions for
transportation, healthcare and customer care with a particular
focus on emerging markets. She also serves as the XIG Program
Manager for Xerox Communications and Marketing Services.
Before joining Xerox, Geetha was a Principal Research Scientist
and Research Manager at Hewlett Packard Laboratories, India.
At HP, she has proposed and led multiple research projects in
crowdsourcing, cloud computing, data mining, semantic web,
mobility, grid computing and compilers. Before her 16-year stint
at HP, she was a senior technical member at the Center for
Development of Advanced Computing (C-DAC), Bangalore where
she was a proud member of the team that developed India’s
first supercomputer, PARAM.
Geetha’s research has resulted in innovative prototypes,
patents, international publications, new product proposals and
national awards. Her brainchild, SiteOnMobile was adjudged as
the MIT TechReview Grand Challenge Winner in healthcare
category and was tagged as an “HP Legend”. She was also
awarded the NASCCOM IT Innovator in 2009. In the academic
circles, she was awarded the TR Shammanna Best Student
award in undergrad and the Computer Society of India gold
medal in Master’s program. She holds a PhD degree from the
Indian Institute of Science and is an author of a text book on
cloud technologies titled “Moving to the Cloud,” Elsevier
Syngress Publications, Dec 2011.. She holds 5 US patents with 20
more pending grant and is a member of the executive
committee of the National Innovation Council for Cloud
Computing India and a senior member of the IEEE.
Mr K V Dipu
Head of operations for SBI Card
SBI is the credit card joint venture between two giants in financial
services, namely, GE Capital and State Bank of India. A management
graduate from the Indian Institute of Management, Lucknow, he
joined GE Capital in 1996.
During Mr Dipu’s distinguished career with GE Capital spanning over
18 years, he has handled multiple functions such as sales, product
management, six sigma and operations. His forte is combining deep
domain expertise with six sigma rigor to redesign the business model
for operational excellence and customer delight. Under Mr Dipu’s
leadership, SBI Card has launched several industry leading initiatives
in the area of service operations.
Mr Dipu is a certified lean six sigma black belt and a member of the
Harvard Business Review Advisory Council, an opt-in research group
of business professionals. Many of his accomplishments for SBI Card
in service operations have received wide press coverage &
recognition from the industry, the most recent one being the Award
for Excellence in Customer Service at the Asia BPO Summit earlier
this year.