Walk On: Gallery Explainers Role Profile
The main purpose of a Gallery Explainer is to engage with visitors to help them enjoy
and understand exhibitions and displays and to help ensure visitors and exhibits are
kept safe and secure.
Main Duties:
Welcoming visitors into the Gallery
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To assist with maintaining high standards of customer service and
appearance in the exhibition venues
Provide information about artworks and artists in the exhibition
Handing out Gallery Exhibition Guides and making sure they are restocked at
the end of your shift
Talk to visitors about the exhibition and provide an interesting and enjoyable
experience
To research and learn about artworks and artists in the exhibition
Handling queries:
Dealing with general customer queries, complaints and feedback as they arise,
helping to resolve issues and following up as appropriate, or necessary, to provide
the customer with a positive experience. Knowing which member of staff to report to
should queries relating to the Gallery arise.
Monitoring the space:
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Help maintain a tidy and well-presented gallery
Help to manage visitor’s use of the space (including prohibiting drinking,
eating, photography, safety of artworks etc)
Assisting Gallery staff as appropriate and as requested
Keeping a diary of communication for staff at your venue to use, with
questions, problems and comments from each shift. This will provide the
venues with important visitor feedback, and your own personal insights.
General aspects:
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Promoting and applying policies and regulations on health and safety, security,
child & vulnerable adult safeguarding, equality & diversity, Emergency and
Evacuation procedures etc as appropriate to each venue.
To assist where reasonably possible, with any possible access related issues
to the exhibition and services.
Skills, Knowledge and Competencies:
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Confident at talking to and engaging with a wide variety of people
Good eye for detail
The ability to respond to general enquires
An interest in engaging with and promoting contemporary art and culture
Some understanding of basic health and safety issues in a public building is
desirable
The ability to move freely around an exhibition, stand/sit for periods of time
and work alone for periods of time on occasions
Diligence – security conscious and aware of visitor’s behaviour that might
pose a risk to both exhibits and the public’s health and safety
NMT 13/05/2014