Integrated Accessibility Plan and Policy for McCay Duff LLP
This 2015-21 accessibility plan outlines the policies and actions that McCay Duff LLP will put in place to improve
opportunities for people with disabilities.
Statement of Commitment
McCay Duff LLP is committed to treating all people in a way that allows them to maintain their dignity and
independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with
disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting
accessibility requirements under the Accessibility for Ontarians with Disabilities Act.
Emergency information
McCay Duff LLP is committed to providing the customers and clients with publicly available emergency information in an
accessible way upon request. We will also provide employees with disabilities with individualized emergency response
information when necessary.
Information and communications
McCay Duff LLP is committed to meeting the communication needs of people with disabilities. When asked, we will
provide information and communications materials in accessible formats or with communication supports. This includes
publicly available information about our goods, services and facilities, as well as publicly available emergency
information.
McCay Duff LLP will take the following steps to make ensure existing feedback processes are accessible to people with
disabilities upon request by January 1, 2015.
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The receptionist will record any in-person client feedback as necessary for disabled persons
McCay Duff LLP will take the following steps to make sure all publicly available information is made accessible upon
request by January 1, 2016.
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The receptionist will provide accessible information upon request, such as large print documents, or reading
documents aloud to clients
McCay Duff LLP will take the following steps to make all new websites and content on those sites conform with WCAG
2.0, Level A by January 1, 2015.
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McCay Duff will not create any new websites prior to January 1st 2021
If a significant refresh of our current website is completed prior to 2021, we will work with our website
developer to ensure the refreshed web content complies with WCAG 2.0, Level A
McCay Duff LLP will take the following steps to make all websites and content conform with WCAG 2.0, Level AA by
January 1, 2021.
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We will work with our web developer to ensure that our current website content complies with WCAG 2.0, Level
AA
Employment
McCay Duff LLP is committed to fair and accessible employment practices.
We will take the following steps to notify the public and staff that, when requested, will accommodate people with
disabilities during the recruitment and assessment processes and when people are hired.

We will advertise, on our McCay Duff LLP Careers webpage, that qualified applicants will receive consideration
for employment without regard to race, color, religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, disability, age, or veteran status
McCay Duff LLP will take the following steps to develop and put in place a process for developing individual
accommodation plans:
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On a case-by-case basis, McCay Duff LLP will develop accessible return to work plans for employees who have
been absent due to a disability. We will consider modifications to software, equipment, work hours, work
location, and duties.
On a case-by-case basis McCay Duff LLP will develop performance management and career development plans
to accommodate disabled employees. We will consider modifications to software, equipment, work hours, work
location, and duties.
Training
McCay Duff LLP will provide training to employees, volunteers and other staff members on Ontario’s accessibility laws
and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits
the duties of employees, volunteers and other staff members.
McCay Duff LLP will provide training needed to meet Ontario’s accessible laws by January 1, 2015 and it will include:
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Access Forward Ontario: General Requirements of the Integrated Accessibility Standards Regulation
o All employees will sign a certificate saying they have watched and understood the above materials
Access Forward Ontario: Requirements of the Information and Communications Standard
o All administrative and IT employees will sign a certificate saying they have watched and understood the
above materials
Access Forward Ontario: Requirements of the Employment Standard
o All Human Resources employees will sign a certificate saying they have watched and understood the
above materials
Reading our McCay Duff accessibility policy and plan
o All employees will read the accessibility policy and plan for McCay Duff LLP
Above and beyond the training mentioned above, McCay Duff will also provide specialized training to those working on
the reception desk and it will include:
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How to interact and communicate with people with various types of disabilities
How to interact with people with disabilities who use an assistive device or require the assistance of a service
animal or a support person
Kiosks
McCay Duff LLP will not be designing, procuring or acquiring self-service kiosks in the course of business.
Design of Public Spaces
McCay Duff LLP does not design public spaces in the course of business. Public spaces include:
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Recreational trails/beach access routes
Outdoor public eating areas like rest stops or picnic areas
Outdoor play spaces, like playgrounds in provincial parks and local communities
Accessible Customer Service Plan
McCay Duff LLP is committed to excellence in serving all customers including people with disabilities.
Assistive devices
We will ensure that our staff are familiar with various assistive devices that may be used by customers with disabilities
while accessing our goods or services.
Communication
We will communicate with people with disabilities in ways that take into account their disability.
Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises
that are open to the public.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, McCay Duff
LLP will notify customers promptly.
This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and
a description of alternative facilities or services, if available.
The notice will be placed in front of our elevators.
Feedback process
For more information on this accessibility plan, please contact at:
Blair Davidson, Managing Partner
Phone: 613-236-2367
E-mail: bdavidson@mccayduff.com
All feedback, including complaints, will be handled by the Managing Partner. Customers and employees can expect to
hear back from him as soon as possible.
Modifications to this or any other policy of McCay Duff LLP that does not respect and promote the dignity and
independence of people with disabilities will be modified or removed.
Accessible formats of this document are available free upon request from:
Krista MacDonald, Human Resources Advisor
Phone: 613-236-2367
E-mail: kmacdonald@mccayduff.com