Health Services Administration (HSA)
Course Name and Number: L3OBJ41A1-00AA Health Services Administration (HSA)
Director of MSC Training
Maj Jocelyn Whalen
Comm: 210-808-5390
DSN: 420-5390
Mailing Address/Phone/Fax:
382TRS/XYBE
3488 Garden Avenue
MIF 4/Bldg 1364
Fort Sam Houston, TX 78234
DSN Phone: 420-5387/5389
Comm Phone: 210-808-5387/5389
The Health Services Administration (HSA) course provides initial skills training for newly
commissioned Medical Service Corps (MSC) officers. Training will include familiarization to
the Air Force Medical Service including medical administration core competencies of
communication and analysis. Training will also include the primary functional roles of the MSC
officer: medical readiness and planning, health plan management, medical logistics and facilities,
medical resources, and information services. Base-level knowledge will culminate with
instruction on the patient care delivery process. HSA is designed to incorporate team interaction
through case studies, problem solving, and group dynamics. The course emphasizes personal
interaction within the medical facility and interpersonal relationships with all members of the Air
Force community.
Course Dates:
15-A
14 October - 7 November 2014 *New Dates*
15-B
12 January - 6 February 2015
15-C
6 April - 1 May 2015
15-D
8 June - 3 July 2015
15-E
17 August - 11 September 2015
Instructor(s)
Functional Area
Capt Elizabeth Osantowski
Comm: 210-808-5391
DSN: 420-5391
Health Plans Management
Capt Greg Kirkwood
Comm: 210-808-5387
DSN: 420-5387
Resource Management
Maj Jocelyn Whalen
Comm: 210-808-5390
DSN: 420-5390
Medical Logistics
Maj Micaela Lewis
TSgt Tracey Rickert
Comm: 210-808-5391
DSN: 420-5391
Medical Readiness
Capt Amanda Weber
Comm: 210-808-5389
DSN: 420-5389
Medical Information Services
Maj Brenda Roberts
Comm: 210-808-1398
DSN: 420-1398
Group Practice Management
Orientation Courses:
MSCs perform across a wide spectrum of functional areas, each requiring its own set of unique
technical proficiencies. The MSC Orientation courses are a perfect match to establish
foundational knowledge. The just-in-time approach conducted in a workshop setting provides a
continuous training platform that will prepare you for success in your functional area.
MSC specific training courses and their corresponding course numbers are listed below.
Centrally funded quotas are available for the Medical Readiness Management and the Group
Practice Manager courses. Please contact your unit training manager to register. You must
contact the course instructor to request an authorized slot for all other courses. New MSCs
attending HSA will be automatically enrolled based on job assignment. HSA students must
complete the Course Prerequisites located in the “General Information & Reporting
Instructions.” Note: several courses require a network account which can take 1-2 weeks to
establish, so please submit the network account documents ASAP.
Course Name
Course Number
Instructor(s)
Medical Readiness Management Course
L3OZR4XXX 00BA
Maj Micaela Lewis
TSgt Tracey Rickert
Resource Manager Orientation
L3OZR41A3 08BA
Capt Greg Kirkwood
Health Plan Manager Orientation
L3OZR41A3 08CA
Capt Osantowski
Medical Logistics Manager Orientation
L3OZR41A3 08DA
Maj Jocelyn Whalen
Medical Information Services Orientation
L3OZR41A3 08EA
Capt Amanda Weber
Group Practice Management
L3OZR41A3 08AA
Maj Brenda Roberts
Medical Readiness Management Course
Course Description: The MRMC is an 80-hour introductory course for newly assigned Medical
Readiness (MR) personnel and is available to Active Duty, Air Reserve Component, Air
National Guard and Civilian Personnel.
The MRMC introduces new medical readiness professionals to the Air Force Medical Service
Readiness Mission and provides in-depth discussion and instruction of medical readiness
program management. The curriculum includes, but is not limited to, the roles and
responsibilities of the Medical Readiness Office, the Medical Readiness Committee, medical
readiness planning, medical readiness training, base level exercises, medical readiness reporting,
and management of the Medical Counter-Chemical, Biological, Radiological, Chemical, Nuclear
(MC-CBRN) Program.
Course Dates:
10-21 Nov 14
1-12 Dec 14
9-20 Feb 15
2-13 Mar 15
4-15 May 15
18-29 May 15
6-17 Jul 15
3-14 Aug 15
14-25 Sep 15
Resource Manager Orientation
Course Description: Course provides training for officers going into the position of Resource
Management. Emphasis is placed on the skills required to prepare the health services
administrator to effectively manage budget and manpower programs to carry out the mission of
the military treatment facility (MTF). Training is conducted in a workshop environment utilizing
data from the student’s MTF. All course content is correlated with appropriate standards and AF
instructions.
Course Dates:
10-21 Nov 14
16-27 Mar 15 *Tentative*
4-15 May 15
6-17 Jul 15
14-25 Sep 15
Health Plan Manager Orientation
Course Description: This course provides training for officers going into the TRICARE
Operations and Patient Administration (TOPA) Flight. Emphasis is placed on the skills required
to prepare the health services administrator to effectively manage TOPA programs to carry out
the mission of the military treatment facility (MTF). Training is conducted in a workshop
environment utilizing data from the student’s MTF.
All course content is correlated with appropriate standards and AF instructions.
Course Dates:
10-21 Nov 14
9-20 Feb 15 *Tentative*
4-15 May 15
6-17 Jul 15
14-25 Sep 15
Medical Logistics Manager Orientation
Course Description: This course provides training for officers entering the discipline of
Medical Logistics. Emphasis is placed on the skills required to prepare the health services
administrator to effectively manage supplies, equipment, contracts, vehicles, facilities, War
Reserve Materiel (WRM) and biomedical maintenance to carry out the mission of the military
treatment facility (MTF). Training is conducted in a workshop environment utilizing data from
the student’s MTF. All course content is correlated with appropriate standards and AF
instructions.
Course Dates:
10-21 Nov 14
9-20 Feb 15 *Tentative*
4-15 May 15
6-17 Jul 15
14-25 Sep 15
Medical Information Services Orientation
Course Description: This course provides training for officers and flight chiefs (enlisted or
civilian) going into the position of Medical Information Services. Emphasis is placed on the
skills required to prepare the health services administrator to effectively manage information
management, information technology, and information assurance to carry out the mission of the
military treatment facility (MTF). Training is conducted in a workshop environment utilizing
data from the student’s MTF. All course content is correlated with appropriate standards and AF
instructions.
Course Dates:
10-21 Nov 14
9-20 Feb 15 *Tentative*
4-15 May 15
6-17 Jul 15
14-25 Sep 15
Group Practice Management
Course Description: This course provides training for officers going into the position of Group
Practice Manager (GPM). Emphasis is placed on the skills required to prepare the health
services administrator to effectively manage clinical business practices to carry out the mission
of the military treatment facility (MTF). All course content is correlated with appropriate
standards and AF instructions.
Course Dates:
6-10 Oct 14
8-12 Dec 14
5-9 Jan 15
23-27 Feb 15
30 Mar - 3 Apr 15
1-5 Jun 15