EMC Service Specification
Programme/Project Management
One of the most critical success factors in completing a Cloud
services engagement is comprehensive Programme
Management. All of these items must be addressed by a
well-run Programme Management Office (PMO). Programme
Management activities shall include:
Introduction
EMC’s programme management capabilities ensure that EMC
projects meet your expectations within a defined budget and
schedule. EMC’s Portfolio, Programme and Project Managers
are trained in a combination of methodologies, including
PRINCE2. EMC employs a results-oriented approach with a
best-practice Project Management methodology that is
based on Project Management Institute (PMI) best practices
and features, and is consistent with PRINCE2:
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Clearly identified stages in the implementation process
define who does what and when
Documented deliverables, processes, and activities
Defined milestones
A comprehensive set of tools to improve
communication, both internal and external
A thorough assessment and ongoing management of
risks
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Business Benefit and Outcomes
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EMC follows a project management process composed of
multiple controlled steps that have been designed to ensure
that projects are executed successfully, with controlled risk,
and in a timely manner.
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EMC’s project planning methodology includes the following
steps:
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Scope Definition (Project Charter/Governance)
Planning
Scheduling
Duration Estimation
Cost Management
Risk Management
Quality Management
Change Control
Communication
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Support the customer Programme Management Office
in the detailed planning of the Transformation
Programme
Develop and assist in implementing a Communications
and Marketing Plan for the Cloud Programme
Provide guidance and augmentation to customer PMO
as it regards Cloud Strategy and Design, Governance,
Risk Management and Compliance framework
implementation
Provide priority and benefits input to the programme
plan and business case
Augment or implement the Financial Management
Dashboard to track realisation of identified benefits of
the Project
Delivery Approach
Communication Planning and Escalation
Communication is an important aspect of any project. It is
necessary to set clear strategies and expectations for
communication between the customer, EMC and any
required 3rd parties to avoid missing information that can
lead to unnecessary project setbacks. EMC creates a
communication framework that identifies key messages, such
as scheduled items, and also sets expectations for
participants. In addition, the communication framework
identifies escalation paths and timeframes to support quick
resolution of issues that may occur throughout the project.
Each of these steps utilises standard project management
tools and produces the following defined key outputs to
support project management throughout the project
lifecycle:
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Daily coordination with customer PMO
Project oversight for all EMC and vendor tasks
Develop, manage and maintain project artifacts
Create a detailed project work plan
Deliver weekly status reports, including progress,
accomplishments, risks and issues
Perform change request management per the agreed
upon process
Communicate plans with vendors
Prepare/present executive management updates as
defined in the project plan
Provide quality assurance process
Project Schedule
Action Item Management
Change Management
Status Reports
Quality Management
Change Management
Roles and Responsibilities
Issue Management
Risk Management
It is important that risks are recognised and addressed as
quickly as possible to avoid impacting the success of the
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project. EMC prepares an “agreed upon” process for
identifying, documenting and mitigating risks that are specific
to a project. This process becomes an integral part of the
ongoing management of the project.
The key activities and associated deliverables include, but are
not limited to:
Quality Management
EMC continues to maintain consistent project quality and
success through the strong implementation of Quality
Assurance phases built into the project schedule. These
phases set aside specific resources from the EMC
organisation to perform on-site assessments of the team’s
adherence to EMC’s processes, project methodology, and
cloud services methodology. The documented results of
these reviews are provided to both EMC and customer to
enable adjustments and to keep the project operating within
expected parameters.
Project Charter
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Project Scope
Project Objectives
Project Governance
Reporting Structure
Stakeholders
Roles and Responsibilities
Resource Management
Assumptions
Critical Interdependencies
Milestones and Deliverables
Quality Management
Communication
Plan
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Engagement Communication
Guidelines
Communication Vehicles
Escalation Process
Risk Management
Issues Management
Action Items
Project and Programme Status Reports
Change Management
Feedback
Measuring Communication Success
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Scope
Goals and Objectives
Expectations
PM Work Product Description
Change Management
The governance model defines the change management
process that will be utilised by customer and EMC to
document and manage changes that occur. This may include
changes in scheduling, pricing, or scope.
Roles and Responsibilities
As part of the communication process, EMC clearly
documents the roles and responsibilities of customer, EMC,
and any required 3rd parties to alleviate confusion and
ensure the project has the appropriate resources allocated to
it. Roles and Responsibilities documentation identifies the
different skill sets required as well as the responsible party
that will be fulfilling them.
Expectations
Matrix
Issue Management
EMC Consulting has a process to track, manage, and resolve
issues that occur during the project. This eliminates the
obstacles that uncertainty and doubt can create by clearly
showing issues, tracking them, and communicating how they
are being resolved.
Issues are detailed in the governance model. These groups
address the following:
Project Work Plan 
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Key Deliverable
Matrix
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Deliverable by phase
Content of deliverable
Criteria
Acceptance Date
Project Status
Report
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Action Item Register
Issues Register
Risk Register
Contact List
Metric Dashboard
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Overall project management responsibility
Recognising and managing interdependencies across
customer organisations impacted by but not directly
associated with the Migration Project
Providing clear and accurate communications to internal
and external stakeholders
Providing effective and timely decision-making using a
structured escalation process
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Tasks
Dependencies
Outputs
Resources
Timeframes
Milestones
PM Work Product Description
Quality Assurance 
Process
Quality Assurance Workflow for
Deliverables
Quality Assurance 
Report
Report outlining the findings and
action items related to a Quality
Assurance Review.
Customer Pre-requisites
Pricing is based on engagement scope, which is primarily
dictated by:
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Size of organisation
Number of Locations
Number of Users
Data-centre locations
Technologies in use covering:
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Key business or organisation applications
Productivity tools
Infrastructure
Networking
Operating Systems
Virtualisation
Level of Virtualisation achieved and planned
Management Tools in use
Number and level of staff in IT
Maturity of the IT organisation
Third party providers and their contractual impact
Pricing
Pricing information can be found in the associated GCloud IV
day rate cards spreadsheet.
Information Assurance
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EMC does not require and will not accept access to
customer data as part of this service and hence there
are no Data Protection responsibilities relating to the
provision of this service.
EMC UK and Ireland holds an ISO 27001 certificate.
For related services we work with a number of public
sector accredited partners (for example Skyscape)
Version Information
V5-0
Last Updated: 20th September 2013
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