PCCAT 2012 Conference The State of Student Transfer and Mobility in Canada: Learning from Each Other _____________________ CPCAT Congrès 2012 État actuel des transferts et de la mobilité des étudiants au Canada: apprendre les uns des autres June 28-29, 2012 / du 28 au 29 juin 2012 Ottawa Marriott Hotel Sponsored in part by Thursday, June 28, 2012 7:30 am – 5:00 pm Victoria Ballroom Foyer (2nd Floor) PCCAT Registration Desk Open Please check in at the Registration Desk to pick up your PCCAT Conference materials. If you are also an ARUCC Conference attendee, you should still check in for your PCCAT Conference badge and materials. 7:30 am – 8:45 am Victoria Ballroom (2nd Floor) 8:55 am Victoria Ballroom (2nd Floor) Full Breakfast Buffet All registered ARUCC and PCCAT delegates are invited to attend. Welcome to PCCAT Delegates Ron Woodward, Chair, Pan-Canadian Consortium on Admissions and Transfer (PCCAT) ARUCC Conference Closing Remarks Hans Rouleau, ARUCC President 2012-2014, Registrar, Bishop’s University 9:05am – 10:10 am Victoria Ballroom Keynote Address: Rethinking Institutional Action Towards Student Success Presenter: Dr. Vincent Tinto, Distinguished University Professor, School of Education, Syracuse University Moderator: Hans Rouleau, ARUCC President 2012-2014, Registrar, Bishop’s University Dr. Vincent Tinto, North America’s pre-eminent scholar on student success theory, will explore issues related to student success and provide a framework to guide administrative and academic leadership in this closing keynote for the ARUCC Conference and opening keynote for the PCCAT Conference. Compelling questions challenge strategic enrolment leadership and the answers are not exclusively achieved by any one association or student success champion. What can postsecondary institutions in the new economy do to ensure student success and improve retention rates? What framework might be proposed? What areas deserve particular attention? Strategic leaders in postsecondary education must turn their attention to every aspect of recruitment and retention when weighing in on the matter of student success. Dr. Tinto will share reflections and research in keeping with his newest publication release: Completing College: Rethinking Institutional Action. Recognizing the value and variability of student success programming beyond the lecture hall, Tinto points to the classroom as the centre of student education and life, and therefore the primary target for institutional action. Join us for this engaging and insightful presentation. For those interested in continuing the discussion, see Session H7 for details on a learning conversation session supported by a panel of experts that will follow the keynote. Professor Tinto received his Ph.D. in education and sociology from The University of Chicago. He is currently Distinguished University Professor at Syracuse University. He has carried out research and has written extensively on higher education, particularly on student retention and the impact of learning communities on student growth and attainment. He has consulted widely with Federal and State agencies, with independent research firms, foundations, and with two and four-year institutions of higher education on a broad range of higher educational issues, not the least of which concern the retention and education of students in higher education. He serves on the editorial boards of several journals and with various organizations and professional associations concerned with higher education. He chaired the national panel responsible for awarding $5 million to establish the first national center for research on teaching and learning in higher education and served as Associate Director of the $6 million National Center on Postsecondary Teaching, Learning, and Assessment funded by the U.S. Office of Education. . Professor Tinto is involved in a number of national initiatives to improve college completion including Completion by Design funded by the Bill and Melinda Gates Foundation, the Roadmap Project of the American Association of Colleges and Universities, the Institute of Higher Education’s Pathways to College Network project funded by the Lumina Foundation for Education, the American Council on Education Commission on Higher Education, and the American Association of Community Colleges’ Community Colleges: 21st Century Initiative. He also serves as a Senior Scholar for the Pell Institute for the Study of Opportunity in Education and the Council for Opportunity in Education. His new book from The University of Chicago Press, entitled Completing College: Rethinking Institutional Action, lays out a framework for institutional action and shows how it can be applied to enhance the success of students in both two and four-year institutions. 10:10 am – 10:30 am Victoria Ballroom Foyer 10:30 am – 11:45 am Refreshment Break Cartier III (Lower Level) H1 – Integrating Services at McGill: A Case Study Focused on Change Management, Leveraging Technology and Evaluation Presenters: Jocelyne Younan, Associate Registrar (Services) and Chief Invigilator, Romesh Vadivel, Associate Director, McGill University Kathleen Massey, University Registrar and Executive Director, Enrolment Services, McGill University BLOCK H Concurrent Sessions Moderator: Deirdre Brown, Communications Change Manager, University of British Columbia Learn how the McGill team transformed its collective mindset from ‘this isn’t possible, it’s far too complex’ to ‘this makes sense, what else can we change?’ through its project to integrate front line services for students. Plan to engage in a frank and challenging discussion about how to negotiate and collaborate with colleagues across the institution, how to measure success, and what it means to foster a learning organization. Details about the McGill service model will be provided. Rideau Salon (3rd Floor) H2 – Implementing a Phone Contact Centre: Why, How and What it Has Done Presenters: Patrick Lougheed, Director, Business and Policy Analysis, Simon Fraser University, Alan Wiseman, Registrar, University of the Fraser Valley Moderator: Stella Holly, Program Coordinator, Undergraduate Program Services, University of Guelph In 2011, in an effort to improve customer service over the phone, Simon Fraser University implemented a hosted contact centre technology product. The system has allowed greater monitoring and control over calls, provided new features to callers, improved reporting, and provided feedback that can be used to further improve our processes and service. The session will review the situation before implementation and the rationale, the product selection process, the project itself, and look at what the outcomes are 8 months later. Cartier I (Lower Level) H3 – Scheduling and That Damn Registrar: A Strategic Approach to a Cultural Shift Presenter: David Johnston, Associate Vice-Provost (Enrolment) and Registrar, University of Calgary Moderator: Ray Darling, University Registrar, Wilfrid Laurier University A new building and a large renovation project led the University of Calgary to a comprehensive review of its scheduling and timetabling process. Using extensive data produced as part of a strategic scheduling check-up we engaged a process improvement expert to map our antiquated timetabling practices. Partnering with campus stakeholders and our software provider we have now created a contemporary scheduling policy and are building a new timetable optimizing the limited instructional space available and creating a student centric schedule of classes. This presentation will review the process undertaken, reveal results, and discuss lessons learned and future directions. Cartier II (Lower Level) H5 – Post-Secondary Student Mobility Across Canada and Within Ontario: Report on PCCAT’s National Research Project Presenters: PCCAT Research Subcommittee Members Moderator: Clay MacDougall, Deputy Registrar, Student Implementation Team Lead, Humber College The Pan-Canadian Consortium on Admissions and Transfer (PCCAT) recently completed a survey of all universities in Canada to determine the extent of inter-jurisdictional mobility and transfer of post-secondary students. The presenter will summarize the findings from this study, including the numbers of students moving across provincial/territorial borders, the provinces and institutions students move from and to, whether mobile students receive transfer credit, their gender and age, and the programs that they enroll in at the receiving institution. The presenters will provide information from another survey on the movement of post-secondary students among Ontario post-secondary institutions. York Salon (Lower Level) H6 – A Vendor’s Perspective – Are PESC Standards an Achievable Goal? Presenters: Leslie Kaufman, CEO, Decision Academic Dave Mathews, Director, Canadian Solution Centre, Ellucian Moderator: Doug Holmes, Programmer/Analyst III, Ontario Universities’ Application Centre Many post-secondary institutions are using packaged SIS systems. How are vendors seeing the drive to standards and how are they adjusting their packages to support stronger interchanges between various institutions? Is co-opetition really a feasible option? How are vendors involved in and using the PESC standards? These issues and more will be discussed. Wellington Salon (3rd Floor) H7 – Reflections on the Keynote and Student Success Panelists: Dr. Vincent Tinto, Distinguished University Professor, School of Education, Syracuse University, Susan Gottheil, Vice-Provost (Students), University of Manitoba Robert Fleming, Executive Director and Co-Chair, BC Council on Admissions and Transfer Moderator: Joanne Duklas, Assistant Vice President, Enrolment Management & University Registrar, York University Come join a panel of experts including Keynote speaker Dr. Vincent Tinto, and representatives from ARUCC and PCCAT for a learning conversation focused on student success. Reflective questions to ponder include the following: What type of strategic opportunities might be considered to affect improvements on our campuses? How might we use the framework provided by Dr. Tinto and / or other experts to affect change in our schools and associations? What might our experts or you suggest we should be doing to promote change in and near the classroom? What are some of the challenging outcomes related to student success? What new strategies or evidence might we consider to leverage opportunities and mitigate challenges? Join your colleagues and our panel of experts to further reflect on the keynote conversation in a more intimate session. 11:50 am - 12:50 pm Summit (29th Floor) Buffet Lunch for PCCAT Delegates Luncheon Presentation: Building A Nationwide Curriculum, Articulation, and Transfer Network Presenter: George Tamas, Chief Executive Officer, Governet Goerge Tamas is currently the CEO of Governet. He has more than 3 decades of experience as a technology company executive, international consultant, innovator, visionary, and featured speaker at national and international conferences. He has pioneered the development of Web-based, multi-entity networks and shared databases for higher education and government. His company’s flagship product, CurricUNET, is now used by more than 350 colleges and universities, and includes California’s model for articulation and transfer, called, ASSIST: Next Generation, which serves the 145 campuses of the University of California, California State University, and California Community College System. His company’s vision is “a worldwide curriculum network.” Thank you to Governet for its sponsorship of the PCCAT 2012 Conference 1:00 pm– 2:00 pm BLOCK A CONCURRENT SESSIONS Cartier I (Lower Level) 1A – Ontario’s Credit Transfer Model Framework: Case Studies Presenters: Susan Golets, Manager, Program Standards and Evaluation, Ministry of Training, Colleges and Universities Maureen Callahan, Interim Executive Director, Ontario Council on Articulation and Transfer Karen Maki, Director, Post-Secondary Partnerships, Trent University Moderator: Rob Fleming, Executive Director and Co-Chair, BC Council on Admissions and Transfer At the 2010 PCCAT Conference, Ontario presented its proposed framework for a credit transfer system. In January, 2011, the government announced an investment of $74.7M to implement this system. This presentation will provide an overview of the credit transfer framework that was developed collaboratively between government and the postsecondary sector. This framework, built on Ontario’s unique postsecondary landscape and informed by international trends, provides the foundation upon which transfer pathways for postsecondary students in Ontario are now being built. Three case studies will be presented demonstrating each of the three transfer model types in the framework to highlight how these new pathways are expanding opportunities and access for transfer students. Cartier II (Lower Level) 2A – Successes and Barriers to Transfer of Canadian University Students Presenters: Natalia Ronda, Analyst, and Noel Baldwin, Coordinator, Postsecondary Education, Council of Ministers of Education, Canada Moderator: Tim Brunet, Student Recruitment Officer, College University Partnerships – National Recruitment, University of Windsor A survey of university students was conducted to investigate their transfer pathways, including credits transferred, reasons for transfer, and barriers to transfer. A total of 1,876 students were surveyed electronically, of which 16% were transfer students, and another 20% considered transfer. The findings of the study reveal that the majority of students transfer from universities rather than colleges, and intraprovincial transfer is more prevalent than interprovincial transfer. Students who chose to transfer cite better quality of program or joining a program not offered at the previous institution as primary reasons for transfer. Students who considered transfer but decided against it cite reasons of convenience and cost among reasons for not transferring. Approximately one third of transfer students had all of their credits accepted. Interestingly, 38% of students who transferred into a closely related program had to re‐take pre-requisite courses. Cartier III (Lower Level) 3A – How We Learned to Stop Worrying and Love Calculating the CGPA for Admissions Presenters: Laurens Verkade, Manager, Graduate Admissions Mark Quinsey, Admissions Officer, Graduate and Post-Doctoral Studies Office, McGill University Moderator: Kathleen Massey, University Registrar and Executive Director, Enrolment Services, McGill University The first deliverable of the multi-year McGill Graduate Admissions Project is a semiautomated web-based CGPA Calculator, programmed in DRUPAL and supported by an extensive database of country and school-specific grade ladders. This allows for faster, simplified calculations (workload reduction) and faster turnaround of admissions applications. This session will provide a history and overview of the work done to conceptualize and build this admissions tool, ensuring that it meets the needs of admitting units and the centralized Graduate Studies office, in order to enhance the experience of applicants and allow us to provide a better service 2:00 pm – 2:20 pm Foyer REFRESHMENT BREAK REGIONAL REPORTS 2:20 pm – 2:55 pm Cartier I 3:55 pm – 3:30 pm Cartier I 3:30 pm – 4:05 pm Cartier I 4:05 pm - 4:35 pm Cartier I 4:35 pm – 5:15 pm Cartier I 5:15 – 6:30 Summit (29th Floor) Regional Report – New Brunswick Phillip Belanger, Executive Director, NBCAT Regional Report – Ontario Maureen Callahan, Interim Executive Director, ONCAT Susan Golets, Manager, Program Standards and Evaluation, MTCU Regional Report – Manitoba Kim Browning, Manager, Strategic Initiatives, Council on Post-Secondary Education Panel Discussion: Lessons Learned in Three Provinces Regional Report – Other Regions RECEPTION Join your fellow delegates for delicious food while enjoying a spectacular view of the Ottawa Valley from the 29th floor. Then enjoy a free evening to explore the city. Friday, June 29, 2012 7:00 am – 12:00 noon (Lower Level) 7:30 am – 8:15 am Cartier I (Lower Level) 8:15 am – 9:00 am Cartier I 9:10 am – 10:10 am PCCAT Registration Desk Open Cartier II (Lower Level) 1B – Researching Transfer Success: Preliminary Results and Implications for On-time Completion Presenters: Dr. Karen McDaniel, Articulation Coordinator, SAIT Polytechnic Continental Breakfast All registered delegates are invited to attend. PCCAT Business Meeting Join your fellow PCCAT members for an update on the formal business of the organization. BLOCK B CONCURRENT SESSIONS Moderator: Ron Woodward, Chair, Alberta Council on Admissions and Transfer Recent studies at York University (2008) and Nippissing University (2007) indicated that transfer students with advanced standing are withdrawing at higher than expected rates and graduating at lower than expected rates when compared to direct entry students. SAIT has initiated a research study to follow students who ask for transfer credit as well as those who do not but have previous post-secondary experience to determine their level of success within three years of admission. The application of this information could have significant impact on how we engage and support these transfer students towards program completion. Preliminary results have indicated where transfer students are applying and whether or not they are asking for transfer credit. This is showing direct implication for graduation success. Cartier III (Lower Level) 2B - University of Windsor Case Study - 2011/2012 University College Transfer Research Projects Presenters: Dr. Shelagh Towson, Associate Professor, College University Partnerships Coordinator; Tim Brunet, Student Recruitment Officer - College University Partnerships, National Recruitment; Lisa Plant, Graduate Student and Research Assistant Alex Wilson, Graduate Student and Research Assistant, University of Windsor Moderator: Philip Belanger, Executive Director, New Brunswick Council on Articulations and Transfer Panelists from the University of Windsor discuss traditional and regional challenges in assisting transfer students. Topics include: Diversity and Inclusion at the University of Windsor : Enhancing the College Transfer Student Experience Identifying College Student Perceptions of University Exploring the Lure of Cross Border College-University Transfer Agreements Cartier I (Lower Level) 3B – York University – A Case Study: A Strategic and Student Success Perspective on Implementing Effective Mechanisms to Support Transfer and Mobility Presenter: Joanne Duklas, Assistant Vice President, Enrolment Management and University Registrar, York University Moderator: Kathleen Massey, University Registrar and Executive Director, Enrolment Services, McGill University York University has played a long-standing role in establishing transfer agreements with other post-secondary institutions. Using a case study format, this session will explore the many mechanisms that have been put in place to support York’s strategic focus on student mobility and success as a component of Strategic Enrolment Management. 10:10 am – 10:25 am Foyer 10:25 AM – 11:25 AM Cartier III REFRESHMENT BREAK BLOCK C CONCURRENT SESSIONS 1C – Accounting: A Transfer Pathway Initiative – Win/Win/Win/Win for Ontario Students, Colleges, Universities and CGA Ontario Presenter: Helene Vukovich, Associate Dean, Faculty of Business, Arts and Design, George Brown College Moderator: Kathleen Massey, University Registrar and Executive Director, Enrolment Services, McGill University In 2010, the Ontario Colleges Heads of Business Operating Group (HOB) applied for and received Ontario College Change Fund support for the development of a province-wide transfer protocol for Accounting programs. A Steering Committee was established to oversee the agreement and report on progress. Facilitating the movement of Ontario college students from one of the 24 MTCU-funded colleges to another within specific programs or program clusters and/or from a college diploma or degree to a university degree might be seen as a relatively easy task. At first blush, one might suggest that a simple process be adhered to: analyze the program learning outcomes, agree upon an appropriate breakdown of outcomes by year of the program, get all colleges (and/or universities) to align their curriculum such that students could transfer from one year to another within each program or program cluster, and, finally, ensure that all colleges agree on a strategy to identify how General Education and/or Liberal Arts courses would transfer from one institution to another. Upon completion, everyone would get that infamous button: “That Was Easy!” In actuality, the Accounting Pathway Agreement is very complex. Going forward, it is possible to suggest that seven sections of the agreement potentially could be common to all others (or changed as necessary to meet unique circumstances). In this way, future agreements potentially could be comprised of a boilerplate "Introduction", "Pathway Description and Admission Requirements", "Marketing Statements" and "Appendices". Cartier I 2C – Admission to University – Guaranteed: Pathways from North Island College to University of Victoria Presenter: Lisa Domae, Vice President, Student and Educational Services and Planning, North Island College Moderator: Rob Fleming, Executive Director and Co-Chair, BC Council on Admissions and Transfer North Island College (NIC) and the only research university on Vancouver Island, the University of Victoria (UVic), have signed two agreements which guarantee student admission to the University of Victoria. Dual admission allows students to simultaneously take courses at both institutions and receive the educational support benefits of both institutions, including scholarships and awards. Guaranteed Admission is available to every North Island College University Studies student who achieves at least a 2.0 GPA in at least 24 credits. Following the establishment of a Vancouver Island wide public postsecondary network agreement, these two agreements build on the foundation of BC’s well regarded course transfer system. The NIC-UVic dual and guaranteed admission agreements secure the most important unknown for college students – whether they will be admitted to their university of choice. 11:30 am – 12:15 pm BLOCK D CONCURRENT SESSIONS Cartier I 1D - Faculty Resources That Can Support Increased Access to Transfer Credit Presenter: Grant MacTavish, RPL Coordinator, Saskatchewan Institute of Applied Science and Technology (SIAST) Moderator: Philip Belanger, Executive Director, New Brunswick Council on Articulations and Transfer Saskatchewan Institute of Applied Science and Technology (SIAST) has developed resources to ensure the consistency, quality and currency of articulation agreements. SIAST has established a central cataloguing system for both sending and receiving agreements. This system includes a publicly accessible view that highlights the details of agreements and an internal only view that allows SIAST faculty and management to view the effective dates of agreements as well as electronic copies of the agreements. The Recognition of Prior Learning (RPL) Office supports faculty, programs and divisions in developing new agreements and renewing existing agreements. Supports that will be showcased include the “Guide to Transfer Credit @ SIAST” and support services to maintain web-based resources. Support provided to programs by RPL Facilitators trained in transfer credit processes will also be highlighted. Cartier III 2D – BCCAT’s Transfer Credit Evaluation System: How Technology Can Facilitate Articulation Presenter: Mike Winsemann, Transfer and Technology Manager, BC Council on Admissions and Transfer Moderator: Kevin Shufflebotham, Senior Manager, Albert Council on Admissions and Transfer 12:15 pm – 12:30 pm Cartier II 12:30 pm Participants in this session will be introduced to BCCAT’s Transfer Credit Evaluation System (TCES), an online application used to create transfer agreements in BC. Currently used by over 40 postsecondary institutions, the TCES enables institutions to create and maintain thousands of transfer agreements per year. The results are published in the BC Transfer Guide. Participants will also be given a brief overview of the BC Transfer Guide website. Closing Remarks Kathleen Massey, PCCAT 2012 Conference Chair Conference Concludes Safe journey home