London Borough of Waltham Forest
Community Ward Forum
CHAPEL END WARD
COMMUNITY WARD FORUM
MEETING MINUTES
Meeting date: Monday 18th May 2015
Meeting time: 7pm to 9pm
Location: Chapel End Infant School, 3 Beresford Road, Walthamstow, London
E17 4LN
Councillors in attendance:
Cllr Steve Terry
Cllr Paul Douglas(Chair)
Cllr Louise Mitchell
Clerk to the Meeting: Amanda Butler
17 Attendees
No Item
1. Welcome &
Introductions
Minutes
Cllr Douglas welcomed residents and introduced Ward
Councillors
2.
Question: Janet Bowstead- Clifford Road E17
Notes of Last
Meeting and
Actions
Point 3.
At the last CWF meeting on 25/3/15- Rebecca Yee( Head of Planning Policy and Strategy), gave an update
on Section 106.
However, the issue of Health Provision, the level of strain
and pressure already on the McDonald Rd GP surgery,
were not addressed. I would like this matter addressed
and a briefing note forwarded to me please.
Answer: Cllr Douglas
I will look into it.
Action: Julie Simmons to
liaise with Rebecca Yee re:
Health Provision issueSection 106 and request a
briefing note on the matter
Lead Team: Julie Simmons
to liaise with Rebecca Yee
and update Cllrs.
3.
Neighbourhoods
Model
Gareth Jones- Deputy Head of Neighbourhoods and
Area Manager of the North Team.
Why are front line Services Changing?

Cleanliness & Community Safety-Top priority for
residents and the Council

Street Cleaning & Waste-(Over 80% of Consumer
Complaints relate to these issues and have the
biggest impact on people’s lives).

The Council are making a lot of investment into
street cleansing and this is reflected in residents
satisfaction levels being 80%.

To improve quality of life for residents.

To support growth inwardly

To provide efficient and streamlined Services that
offer value for money.

Waltham Forest is a diverse Borough and it has
been identified the need to deliver bespoke
services.

The Neighbourhoods Model is led by Members
and residents
How is this going to work?
At the moment the services are being delivered on a
central basis.
The change will mean that the services will be delivered
from new Neighbourhood Teams in each area.
There will be a dedicated Ward Officer and Specialist
Officer support. The Neighbourhood Ward Officer for
Chapel End is Terry Finney.
Officers will spend a lot more time on the Streets. Each
Team consist of Officers specialising in the following:



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Street Cleansing
Noise
Enviro Crime
Waste


Anti Social Behaviour
Grounds Maintenance.
Each Area will have 1 Ward Manager who will be
working in partnership with residents, Police, Landlords,
Community Groups etc
There will be 4 Area Managers. Each will manage the
following areas:




North
Central
South East
South West
The North Team will cover the following wards:





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Chapel End
Chingford Green
Endlebury
Hatch Lane
Larkswood
Hale End & Highams Park
Valley
What will we deliver?



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Key Local Contact
Named Person
Visible
Improving joint working with Community Groups &
Police
Better Responsive Services
Issues will be dealt with quicker
More Pro Active
The Council have completed the process of recruiting
Officers to deliver these services. There are 4 hubs
within each of the areas. The North hub is based in
Chingford Library and Station Rd.
Publicity of the new Neighbourhood Model is being rolled
out to residents. The Neighbourhood Model has gone
live in May 2015.
During daytime duties, Officers can be identified by their
uniform. (Charcoal grey jacket and purple T-shirt)
However, during night time duties, Officers will be out of
uniform because they may be dealing with Noise &
nuisance issues, which will require them to ensure their
health and safety is protected.
Residents were encouraged to continue to report issues
via Waltham Forest Direct on 0208 496 3000.
Tasking day 14th May 2015
Resources were pulled from across Neighbourhood
Teams and other Enforcement Services to identify and
take action on non-compliance in the North
Neighbourhood Team.


269 Actions across the wards
42 Actions in Chapel End Ward including the
following:-


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19 Trade Waste notices served
4 Flytips reported for removal
4 Test purchases for underage sales- (None
sold)
1 Housing Standards inspection for disrepair.
Occupants were referred to Adult Social Care

Question: Cllr Mitchell
Please report any issues to Waltham Forest Direct or
through us, your ward Councillors.
Answer: Gareth Jones
Yes, Officers should update residents with actions taken.
Answer: Terry Finney –Neighbourhood Officer for
Chapel End Ward
I am the Neighbourhood Officer for Chapel End Ward. I
have worked for the Council since 1987 in a different
role.
However, I have experience in dealing with
environmental issues. I am aware and familiar with the
Parks in the Chapel End ward. I am also aware of the
issues relating to the area.
Question: Resident
I have noticed cars driving over curbs in Everston Rd
and Winchester Rd. Drivers are obtaining access over
curbs, in order to park in front of shops. Who deals with
this?
Answer: Gareth Jones
Curbs are a problem in the Borough. The legislation
relating to this means that the Council would have to
prove that a particular car crosses the curb and causes
damage to the footway. This has proved difficult,
However , I have spoken to Highways requesting a
resolution in relation to an issue with cars crossing over
curbs by Chingford Rd and Billet Rd.
Question: Cllr Douglas
There are lots of driveways in Chingford Rd which are
not big enough.
Answer: Gareth Jones
We have tried to address this issue, however there are
legislative problems
Question: Norman Roach-St Johns Rd
A car drove across a curb outside my house and pushed
the wall back. Also a Tesco van broke down in front of
the curb. The van was on the pavement for 4 hours.
Answer: Gareth Jones
We cannot deal with breakdowns.
Question: Margaret Willis- Cheshire Close
The road on Kitchener Rd has been done nicely. Thank
you.
Question: Anne Murphy- Kitchener Rd
I would like to report a trolley and hair products being
stuck up a tree in Kitchener Rd area. Also, there are
individuals setting fire to bins
Answer: Gareth Jones
We will look into it. However, there are no rough sleepers
in the area now.
Answer: Margaret Willis- Cheshire Close
You have done a brilliant job with that.
Question: Anne Murphy- Kitchener Rd
I got mugged down Brookscroft Rd last week at 10 am. I
reported it to the Police.
Answer: Gareth Jones
I am glad you reported the matter to Police.
We have had problems with individuals walking with
buggies and searching through peoples bins. If you see
this happening, please report it to us.
Question: Margaret Willis- Cheshire Close
Cheshire Close has not been swept for 3 years.
Answer: Gareth Jones
Contractors should be picking up litter up to a metre into
that land. They should also be using blowers. I will look
into it.
Question: Margaret Willis- Cheshire Close
Children are throwing bottles and cans on grass area
where I live. Can we request that a ‘No Ball Games’
board be erected or can we have permission to
independently erect a board ? There are also individuals
taking drugs and leaving dog mess in Kitchener Rd
Park. I would like leaflets to be dropped in the Kitchener
Rd area, to deter littering, dog mess and ASB in area.
Answer: Gareth Jones
Yes, we will look into leafleting the area.
Question: Resident
We have Kitchener Rd Park next to our house but we
cannot use the park because of the drug taking.
Answer: Gareth Jones
Our Anti Social Behaviour Officers will look into it.
Question: Resident
Will there be an advert about the Neighbourhood Teams
in Waltham Forest News?
Answer: Gareth Jones
Yes, there will be information about Neighbourhood
Teams in the next issue of Waltham Forest News. There
will also be adverts around the borough.
Question: Resident-Garner Rd
At the last meeting, the Police talked about 20 mph
zones being disregarded.
Lots of areas will not implement 20mph zones but other
boroughs are implementing them.
Also, I have noticed more terraced houses being
converted into flats. The increase of flats will have an
impact of the quality of life in the area. What is the
Council’s policy?
Answer: Gareth Jones
If you are aware of someone converting a house into
flats and suspect they do not have permission to do so,
please report it to us. I do not deal with policies but I
know the Council prevents it as much as possible.
Answer: Cllr Douglas
We have planning applications sent to us every week.
We reject some of them. However, we have a lot less
power to reject applications.
Residents were invited to indicate problem areas on
maps of the ward, which were available during the
meeting. This information will be analysed and actioned
by the North Neighbourhood Team.
Action: Gareth Jones/
Terry Finney to look into
litter and ASB in Kitchener
Rd area
GJ/TF to look into reports
of Cheshire Rd not being
swept. Also to look into
Lead Team: North
Neighbourhood Team
leafleting Kitchener Rd
Area
4.
Community
Discussion
Question: Resident-Garner Rd
When do Officers prune trees on the Highway?
Answer: Gareth Jones
There is a pruning schedule across the borough.
Date of next meeting: Monday 6th July 2015, 7pm9pm at Chapel End Infant School, 3 Beresford Rd
E17 4NL