Schedule 6 Part 1 B
Annex G6
Internal Plants Services
Service Delivery Plan
City of Tshwane
TABLE OF CONTENTS
Page
1
INTRODUCTION .............................................................................................................................. 3
2
SERVICE DELIVERY PLAN ............................................................................................................ 3
ANNEXURES
ANNEXURE 1 : TYPICAL SERVICE SCHEDULES ............................................................................... 5
SDP
City of Tshwane
1
INTRODUCTION
This Service Delivery Plan (“SDP”) provides details relating to the manner in which the Private Party
intends to provide the Internal Plants Services, having specific regard to the provisions of clause 2.3.5
of Schedule 6 Part 1 B (Facilities Management Specifications), the provisions of which shall at all
times take precedence over this SDP.
The Private Party shall be entitled to revise this SDP from time to time and within its sole discretion,
provided that such revision shall not in any way detract from the Private Party’s obligations to provide
the Internal Plants Services in accordance with the provisions of clause 2.3.5 of Schedule 6 Part 1 B
(Facilities Management Specifications).
The Private Party shall, within 5 (Five) days of any revision of the SDP, provide the CoT with a copy of
such revised SDP.
2
SERVICE DELIVERY PLAN
2.1
Scope of Service
To provide Internal Plants Service s as contemplated in clause 2.3.5 of Schedule 6 Part 1
B, in accordance with the budget provisions contained in the financial model.
2.2
2.2.1
2.2.1.1
Operational Elements
Human Resources
Adequate staffing will be provided to enable the Private Party to provide the Internal
Plants Service. Staff will be trained to a level at which they are competent to assess
the state of the plants and advise on any relocations within the building which may be
required.
2.3
Quality Control
Quality control is measured in various ways, each of which is described below:
2.3.1
Planned inspections are scheduled into the FMS so that the inspection and the results
are recorded and actioned accordingly.
2.3.2
Call centre concerns about the Internal Plants Service are actioned and results recorded
against the particular call.
2.4
2.4.1
Training
The staff will be trained to a level at which they are competent to assess the state of the
plants and advise on any relocations within the building which may be required.
SDP
City of Tshwane
2.5
Compliance to minimum standards
2.5.1
Occupational Health and Safety Act 85 of 1993;
2.5.2
National Environmental Management Act, 1998;
2.5.3
Internal Plants South Africa Association’s minimum standards in respect of indoor plants.
2.6
Service Schedules
From the items listed under the Service Output Requirements in Schedule 6 Part 1 B, and
thereafter matching that to the Service Level Matrix, the Service Schedules are developed
and included in Annexure 1.
2.7
Self Monitoring Plan
Internal Plants Service monitoring check lists will be generated by the Facilities Management
System and will be aligned to the service schedules contained in Annexure 1 hereto. This
will enable the managers to check and feed back into the system any non-compliance or
Internal Plants Service impact issues that may be identified. The Facilities Management
System will be able to generate a report linked to rectification periods that will be used to
monitor the performance issue identified.
SDP
ANNEXURE 1: TYPICAL SERVICE SCHEDULES
Description of Service
Internal
plant
Service Task
Service Interval
care
and
Cleaning of plants
Weekly
care
and
Pest control
Monthly
care
and
Watering
Weekly
care
and
Fertilising
According to plant type and
maintenance
Internal
plant
maintenance
Internal
plant
maintenance
Internal
plant
maintenance
Internal
plant
maintenance
potting soil used
care
and
Pruning and trimming
Monthly
Space Category Relevance