Laurie Leiker
Austin, Texas
512-576-6965
http://www.lonelygourmet.com http://www.bizbootcamp.blogspot.com
SUMMARY
Communications professional with 20+ years’ experience in online community and content management, corporate
training, development and senior management as well as broadcast media production. Started, grew and sold my own
successful computer business. Helped Fortune 100 companies retain customers and build talent. In one year, helped
consumers recover +$2M in lost assets.
SKILLS









EXPERIENCE
Corporate Training Content Writing
Community Building Social Media
Marketing
Training Healthcare
Operations Management Blogging
Public Speaking Team Building
Coaching Strategic Planning
Customer Service Social Networking
Team Leadership Change Management
Process Improvement Organizational
Development







Research Public Relations
Negotiation Customer Retention
Start-ups Leadership Development
Entrepreneur Performance
Management
Mac OS Microsoft Office
Microsoft Dynamics Windows
Sharepoint Services
Wordpress
Eat Share Live
01/2012 – 05/2012
Content & Community (social media) Manager
Responsible for building and growing content and social media campaigns for new website. Since beginning, have
quadrupled following in all areas of social media, including Twitter, Facebook, Pinterest, and have raised Klout score
by 50 points. Also responsible for increasing content on the site to 1000+ items through originally written content
and working with outside writers to supply high-quality content to fit the site’s vision.
Lonely Gourmet
09/2009 - Present
Owner
Lonely Gourmet is dedicated to helping single people cook for themselves by originally created recipes and advice
on living a single lifestyle. Since starting Lonely Gourmet in 2009, I’ve built a following of over 5000 on Twitter, 1000
on Facebook, and am currently receiving approximately 2000 hits/day.
Transcend Services
11/2009 - 01 / 2012
Director-Training & Development
Responsible for development and management of all corporate training and development, from front-line
production through corporate leadership training, for audience of 3500+ employee base, through both online and
live training. Established first ever online learning center using a WebEx learning management system with user
interface through Vitalect. Created and voiced 37 individual, self-directed online training modules on
leadership/management training through courses on email management, team building, time management for
managers, constructive feedback, HIPAA, Also built production training modules on proprietary software use,
effective time management for production employees and benefits guides.
Transcend Services
11/2008 - 04 / 2010
Regional Director
Responsible for oversight and management of $25M/business with 5 direct reports (regional operations managers),
each managing $5M from 10-20 customers and 75-200 home-based medical language specialists. Liaison between
upper corporate management and research/development and all regional operations managers on items relating to
HR, payroll, finance, implementations and platform development.
Transcend Services
09/2005 - 11/2008
Regional Operations Manager
Responsible for oversight and management of $5M/business from 18 customers with 4 reporting team leads, 4
reporting quality assurance specialists, 1 trainer and 200 home-based medical language specialists.
T-C Transcription
11/2001 - 04/2005
Director of Transcription
Moved from general medical transcriptionist to QA specialist to account manager to director of transcription.
KHOW Radio
Executive Producer - Troubleshooter Tom Martino Radio Show
Executive producer of 3-hour consumer-advocacy radio show.
11/1992 - 06/1999
Disk Doctor
09/1990 - 11/1992
Owner
Owner of computer hardware/software consulting firm, rated #1 emergency computer repair service in Denver by
readers of Westword, March 1992. Closed firm when offered opportunity to be executive producer of the
Troubleshooter Tom Martino radio show.
EDUCATION
Central Connecticut State University
English Lit, Journalism, Music
News anchor/general manager of WFCS, college radio station, internship/news writer at WHNB (now WVIT) in
Hartford,
PUBLICATIONS “Motivating Feedback:
Getting The Most From Employees Without Tears”
“Help! My Email Is Ruling My Life!”
SPEAKER
WordCamp 2012 – Blogging For The Real World