Child Enrollment and Match Support Coordinator
Big Brothers Big Sisters of Greater Rochester
Job Category: Nonprofit
Full Time: Non Exempt- Hourly
Office Location: Rochester, NY
Posted: 11/30/15
Expires: 12/30/15
For more than 100 years, Big Brothers Big Sisters has operated under the belief that inherent in every
child is the ability to succeed and thrive in life. As the nation’s largest donor and volunteer supported
mentoring network, Big Brothers Big Sisters makes meaningful, monitored matches between adult
volunteers (“Bigs") and children (“Littles"), ages 6 through 16, in communities across the country. We
develop positive relationships that have a direct and lasting effect on the lives of young people.
The Coordinator position has 2 primary roles: Enrollment/Match Specialist and Match Support
Specialist. The primary function of EMS is to ensure that children are appropriately enrolled and
matched while executing a high degree of independent judgment when utilizing BBBS standards and
practice. The primary function of the Match Support Specialist position is to provide match support to
ensure child safety, positive impacts for youth, constructive and satisfying relationships between
children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers. A high
level of customer service throughout all roles is imperative.
Essential functions:
Conduct child and family enrollments including orientation, parent/child interviews, and child safety
education. Conduct home visits and face to face interviews of little brother and sister applicants,
parent and/or legal guardians and assess and/or refer families for additional services as needed.
Recommend and advocate matching preferences while executing a high degree of independent
judgment in regards to making strong and enduring matches.
Provide customer service to all families within the enrollment process, including updates on status,
referrals, reassessments, and identify and eliminate any barriers interfering with the completion of the
enrollment process.
Provide ongoing comprehensive assessments and match recommendations for child participants
while advocating for a match rich in factors contributing to a successful relationship.
Facilitate match meetings and provide ongoing coaching to the match relationship. Real and/or
potential problems and barriers are identified, addressed and resolved as early as possible. Match
support is provided on a frequency according to BBBS Standards, at a minimum.
Assess and provide for individual training needs, information and support needs for each match
participant to assure a positive youth development experience for the child, and successful and
satisfying experience for the volunteer.
Ensure high-level expertise in applying child safety and risk management knowledge, policies and
procedures throughout all aspects of job function. Develop strategic interventions to identify and
strengthen match relationships that require extra support to continue to grow.
Work holistically with the entire BBBS team to promote philanthropy and mission driven goals.
Participate in agency events and promote BBBS throughout the community.
To ensure quality services and measurable outcomes, maintain accurate and timely records for each
match according to standards and utilize technology to report, synthesize and analyze data.
Requirements:
Minimum Bachelors degree in social services, human resources or related field preferred. Must be
bilingual- Spanish speaking proficiency. Previous work experience in relationship development;
interviewing and assessments; child and adult populations; understanding of child development and
family dynamics. Must have car, valid driver’s license, and meet state required automobile insurance
minimums.
Contact
Interested candidates should send a resume’ along with salary requirements to:
Big Brothers Big Sisters of Greater Rochester
37 South Washington St.
Rochester, New York 14608
tchristensen@bbbsr.org
www.BeABig.org
(585) 442-2250
*Email is preferred method for all candidate inquiries and for receiving resumes.