IMAGINE REDBRIDGE DAY SERVICES
REFERRAL PROCESS
Referrals for will be anticipated from Community Recovery Teams, Early
Intervention, Home Treatment Team, Outpatients,
RAAT and Assertive
Outreach.
Criteria for Referral for the Full Imagine Service
The Service User Must:
 Live in the London Borough of Redbridge.
 Must be on a CPA / have a NELFT care co-ordinator or be FAC’s* eligible.
 Agree to being referred to the service
Required Information



A completed day services referral form
A recent risk assessment
Self referrals / Primary Care referrals are not acceptable
Referral Process
When a referral has been received each individual service user will be assessed
for the service and a key worker will be allocated to the service user
During the initial meeting a questionnaire is to be completed between the staff
and service user wherein the service user identifies the goals they wish to work
towards. The service user’s expectations and interests can also be discussed.
Imagine can offer the following service for referrals.
Recovery Support Planning – time limited one to one support in managing
mental health, physical health, living skills and signposting through working on a
recovery star model..
Social inclusion – time limited one to one support in expanding community
opportunities and expanding friendships; whether cultural, education, leisure,
arts activities
User lead groups – empowering service users to run their own groups for leisure
and recovery purposes.
Community based groups - groups/activities supported by staff in the community
to encourage social inclusion
Peer support groups – Groups run by your peers within the wider community,
such as bingo, art, and luncheon clubs.
Drop in Service – a two hour drop in service is open 6 days a week for people to
attend. Groups and social activities can take place during this time.
( FAC’s * = Fair Access to Care services)
QP04-36
OTHER REFERRALS FOR NON-CPA / NON-FAC’S CLIENTS
Imagine are able to receive referrals from service users under Secondary Care
but who are not on a CPA / Fac’s. Support will be on a short term basis for a
maximum 12 week period as service users are lesser severe mental health needs.
The Initial Questionnaire forms the base from which goals are set.
Note: Star Plan and Grist are not included in this care package.
The following services can be offered to this client group. (Please note Drop ins’
are not available to this client group.)
Criteria for Referral for Short Term Imagine Service:
The Service User Must:
 Live in the London Borough of Redbridge.
 Must be receiving secondary care (self referrals and primary care
referrals are not acceptable).
 Agree to being referred to the service
Required Information



A completed day services referral form
A recent risk assessment
Self referrals / Primary Care referrals are not acceptable
Referral Process
When a referral has been received each individual service user will be assessed
for the service and a key worker will be allocated to the service user
During the initial meeting a questionnaire is to be completed between the staff
and service user wherein the service user identifies the goals they wish to work
towards. The action plan will include realistic goals for up to 12 weeks – this
could include practical support and how often you will meet to review these. The
service user’s expectations and interests can also be discussed.
Support Planning – time limited one to one support in managing mental health,
physical health, living skills and signposting based on completion of the Initial
Questionnaire.
Social inclusion – time limited one to one support in expanding community
opportunities and expanding friendships; whether cultural, education, leisure,
arts activities
User lead groups – empowering service users to run their own groups for leisure
and recovery purposes.
Peer support groups – Groups run by your peers within the wider community,
such as bingo, art, and luncheon clubs.
QP04-36