Annex C
Three-year Business Plan
________________________________________________________________________________________________________
Proposers must submit their three-year business plan in the following format (all fields are compulsory and must be completed).
Supporting documents may be attached where relevant.
S/N
1.
2.
Item
Organizational
and Corporate
Governance
Structure
Proposed
Training and
Consulting
Capability
Development
Plan
Description
To be completed by Proposer
a.
Corporate profile
b.
Mission and Vision
c.
Board of Directors, their roles and written profile of each
member
d.
Organizational chart (including details on the dedicated team
responsible for managing the Project), constitution,
organization size and turnover
e.
Short write-up on the management’s roles and
responsibilities in translating the corporate goals into
operating plans that guide and facilitate day-to-day activities
and tasks
f.
Short write-up on the individual’s roles and responsibilities
for each of the member in the dedicated team that is
managing the Project
g.
Listing of subsidiaries associated / affiliated to organization
h.
Compliance with local regulatory bodies (e.g. Council for
Private Education, ACRA)
a.
To specify whether applying as a CETC or PP and the
Thrust selected (if submitting as PP)
b.
Organization’s business approach to meeting the 3 Thrusts
(or selected Thrusts if PP) by leveraging on the Service
Excellence Competency Framework
c.
Organization’s
value
proposition
and/or
competitive
Annex C
S/N
Item
Description
advantage for the Project (e.g. on-going and/or future
collaborations to provide articulation pathways, credit
exemptions and/or other forms of recognition for, or
alignment
with
Service
Excellence
WSQ
courses/qualifications
and/or
non-WSQ
leadership
programmes with strategic alliances such as reputable local
and/or overseas academic, leadership institutes, thought
leaders and/or professional certification/accreditation bodies,
etc)
d.
Organization’s proposal to work with companies (especially
Small and Medium Enterprises) to adopt the Service
Excellence Competency Framework as part of their
company total training plan for the different workforce level
(i.e. C-suites, PMEs and RnFs)
Training & Consulting Plan
e.
Organization’s training and consulting philosophy
f.
Rationale for its proposed list of programmes as proposed in
Annex D.
Note:
For CETC submission, the Proposer must be able to
develop at least 50% of the Competency Units and 1 WSQ
Qualification under the Service Excellence Competency
Framework, and deliver at least 12,000 training places over
the Project duration.
For PP submission, the Proposer has the option to offer
targeted programmes or modules under the Service
Excellence Competency Framework and must be able to
deliver at least 5,000 (for PP offering WSQ and non-WSQ
programmes), and 1,000 (for PP offering only non-WSQ
programmes) training places over the Project duration.
To be completed by Proposer
Annex C
S/N
Item
Description
To be completed by Proposer
Curriculum Design
g.
Curriculum design approach i.e. appropriate and/or
innovative training design, delivery and/or assessment
strategies1 which may include the following:





Mobile learning
Blended learning
Workplace learning strategies
Work-based on-site-bite-size learning strategies
Flexible class scheduling to cater to adult learners’ work
schedules
 Stimulations, videos and case studies
h.
Ability to provide contextualized training to meet targeted
workforce segments e.g. C-suites, PMEs and RnFs
i.
Strategy to ensure a culture of continuous improvements in
curriculum design and development (e.g. continuous
improvement plans to equip trainers, developers and
consultants, and to introduce the innovative and latest
pedagogy in service curriculum development, delivery and
assessment under the Service Excellence Competency
Framework)
Training Facilities and Capacity
1
j.
Facilities for training delivery under the Project
(e.g.
accessibility of training centre or programme venue, number
of classrooms, floor area allocation for classrooms and
setup, classroom capacity and training equipments)
k.
Evidence of capability to accommodate the target training
places specified for the Project duration
These could include plans for innovation in the form of infrastructure design, courseware design, training methods or assessment methodologies.
Annex C
S/N
3.
Item
Description
To be completed by Proposer
Outcomes
Tracking and
Records
Management
a. Organization’s systems and processes to ensure proper
learner records management and maintaining the
confidentiality of learner records. The system should
capture:
i. Pre-enrolment screening
ii. Trainees’ registration details
iii. Trainees’ attendance
iv. Course fees payment records
v. Training outcomes based on Annex B
vi. Issuance of SOAs/Certificates (if applicable)
vii. Employment
applicable)
status
before
and
after
training
(if
viii. Any other information
b. Organization’s systems and processes to ensure accurate
tracking of impact and outcomes of the 3 Key Thrusts (or
selected Thrusts if PP) while leveraging on the Service
Excellence Competency Framework. The system should
capture the training and consulting effectiveness through a
comprehensive programme evaluation framework (e.g.
Kirkpatrick’s four levels of evaluation) to achieve outcomes for
both employer-sponsored trainees and self-sponsored
trainees, and organization
4.
Industry
&
Marketing
Outreach Plan
a. Marketing and outreach strategies to innovatively engage
companies and individuals to achieve the objectives of the 3
Key Thrusts (or selected Thrusts if PP) by leveraging on the
Service Excellence Competency Framework
b. Plans to market Service Excellence Competency Framework
to organizations and target audience e.g. C-suites, PMEs and
RnFs
Annex C
S/N
5.
Item
Description
Credentials,
Experience
and
Track
Record
a. Track record of the domain knowledge, experience,
qualifications and expertise needed to develop and deliver the
programmes proposed in 2(f)
b. Significant achievements and/or quality awards (e.g. CPE
registration, EduTrust Certifications, Business Excellence
Schemes and Singapore Quality Class)
c. Information on the current offering of Service Excellence WSQ
courses, including training achievements over the last three
years outline in Annex F (if applicable)
d. To specify whether the organization is currently appointed as
Approved Training Organization (ATO), PP or CET-C for other
WSQ frameworks. If yes, please specify the duration for
appointment and the latest result from the Continuous
Improvement Review (CIR) conducted by WDA (if applicable)
e. Testimonials from clients including companies and individuals
f. Track record on the types of non-WSQ leadership
programmes conducted (e.g. C-suite symposium and
management workshops), participants profiles, and the
outcome of the programmes (if applicable)
g. Credentials and Curriculum Vitae (CV) of Adults Educators
(curriculum developers, assessors and trainers) and
consultants who will be developing and delivering the
programmes under the Service Excellence Competency
Framework
h. Specify the number of current and expected ACTA (WSQ
Advanced Certificate in Training and Development) and/or
DACE (WSQ Diploma in Adult and Continuing Education
certified) Adult Educators in the team and whether these are
full-time, part-time employees or adjunct faculty.
i. Any other credentials and/or information that support the
delivery of programmes under the Service Excellence
To be completed by Proposer
Annex C
S/N
Item
Description
Competency Framework
6.
Prices
Costing
and a. Proposers are required to give a Proposed List of Service
Excellence Programmes with its course fees based on Annex
D.
b. Based on the overall Project Plan, Proposers are required to
give a breakdown of the costs related to the implementation of
the Project, such as monthly rental of space (including GST
payable), utilities, staff costs and salaries, curriculum
enhancement costs, trainers capability building costs, training
materials, marketing costs, profit margins and any other
related costs to be used for the delivery of its training
programmes over the Project duration. Please refer to Annex
E.
7.
8.
Financial
Practices and
Business
Viability
Others
a. Organization’s past 3 years of certified/audited financial
statements in accordance to the Singapore Financial
Reporting Standards (FRS) and should include:
i.
Income & Expenditure Statement;
ii.
Cash Flow Statement; and
iii.
Balance Sheet
a. Any other documents or plans to be undertaken by the
organization within the Project duration that would value add
to the submission. The information provided may not
necessary be limited to the evaluation criteria stipulated in this
Call for Proposal.
To be completed by Proposer