Durrell Wildlife Conservation Trust
(“the Trust”)
DEPARTMENT:
IT
JOB TITLE:
IT Technician
REPORTS TO:
Head of IT
1.
Job Purpose
The IT Technician role is to support and maintain in-house computer systems,
desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining
and upgrading hardware and equipment while ensuring optimal workstation
performance. To also troubleshoot problem areas in a timely and accurate fashion,
and provide end user training and assistance where required.
2.
Principal Accountabilities
Your duties will require a level of personal organisation and teamwork. You will be
required to operate effectively in an environment that is undergoing rapid change and
to demonstrate a motivated and proactive approach to your work.
General administrative skills will also be needed to undertake the role. A drive to
learn and willingness to undertake training is required.
3.
Main Duties
Provide an IT Helpdesk service to approximately 150 users:
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Responding to IT requests in a timely fashion according to our internal
SLA, providing first level support and advice to end-users
Provide technical support for Microsoft Office 2003/2010 and Windows
XP and Windows 7
Install PC’s, printers e, Image build systems and related software
Assisting in the trouble-shooting of hardware and software
User account creation, maintenance and associated security accounts
Maintaining an Inventory of IT equipment
Maintaining stocks of consumables
Booking of loan equipment
Liaison with external contractors in the absence of the Head of IT
Working with the Head of IT to support the network infrastructure
Assisting the Head of IT in the maintenance of the telephone system and
conferencing AV equipment
Carry out Daily Checks on Internal Systems
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4.
Development
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Assist the Head of IT in identifying IT training needs of users
Work with the Head of IT and external facilitators as appropriate to
present basic and refresher IT training for the Trust
Willing to undertake internal Systems Training
Continuous professional development
Knowledge and Skill
Essential
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Knowledge of and competence in the use of Microsoft desktop operating
systems
Knowledge and experience of Microsoft office 2003 / 2010
Must be willing to develop IT skills
Effective written and oral communication
General administrative skills
Ability to prioritise tasks, to work quickly and accurately
Ability to exercise tact and diplomacy
Ability to work under pressure and to handle difficult situations
Ability to use initiative and judgment
Potential to operate effectively in an environment undergoing rapid
change
Desirable
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6.
Driving license preferred
Work Conditions
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On-call availability for 8 to 10 days per month
Sitting for extended periods of time
Dexterity of hands and fingers to operate a computer keyboard, mouse,
hand and power tools, and to handle other computer components
Lifting and transporting of heavy to moderately heavy objects, such as
computers, peripherals and sometimes furniture
Ad-hoc duties as required
Signed: ……………………………………………………….Date: …………………..
Supervisor: ………………………………………………….Date: …………………..
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